IT Engineer/Tech Support (Field)
Martin Aruoma
Keywords
Skills
Network security, Python, HTML5, Web design, Social Media Marketing, Ad Management, SEO, WordPress, Antivirus, WiFi, VPN support, backup, VOIP, Content Management, Windows, Linux, Windows Windows Server, Microsoft Office Suite, printers, troubleshooting software, laptops, packet capture, firewalls, two-factor authentication, antivirus software, wide area networks, peripherals, routers, VPN connections, Windows servers, LAN, backbone, xDSL, Ethernet, malware, desktop computer, laptop computers, data recovery, webmail, joomla, quality control
Project history
12/2018
-
05/2020
(929) 303 8890 Amano McGann Inc.
thedeusmort@gmail.com * Was responsible for the installation and configuration computer
applications as well as monitoring and maintaining computer
networks.
* Diagnosed errors or technical problems and determined proper
solutions.
* Repaired and troubleshot software and hardware problems on
printers, laptops and PCs.
* Provided service and customer support during field visits or
dispatches as well as managing all on-site installation, repair,
maintenance and test tasks.
* Was responsible for the prioritization and management of the
workflow.
* Learned and worked on changing and emerging technologies.
* Served as the first point of contact for issues concerning
computer systems and equipment.
* Prepared new laptops and desktops for deployment by installing
proper software and operating systems.
* Was responsible for the maintenance of procedural documents
and reports.
* Ensured proper logging of technical issues.
* Assisted in the deployment of new software and hardware
systems.
* Performed daily monitoring of the performance of computer and
network systems.
* Provided training on how to use different technical systems.
* Followed up with clients to make sure their computer systems are
functioning properly after troubleshooting.
* Followed standard procedures to resolve issues by escalating
them to the relevant internal departments.
* Launched packet capture protocols.
* Created scripts and batch services to run network, server and
desktop routines.
thedeusmort@gmail.com * Was responsible for the installation and configuration computer
applications as well as monitoring and maintaining computer
networks.
* Diagnosed errors or technical problems and determined proper
solutions.
* Repaired and troubleshot software and hardware problems on
printers, laptops and PCs.
* Provided service and customer support during field visits or
dispatches as well as managing all on-site installation, repair,
maintenance and test tasks.
* Was responsible for the prioritization and management of the
workflow.
* Learned and worked on changing and emerging technologies.
* Served as the first point of contact for issues concerning
computer systems and equipment.
* Prepared new laptops and desktops for deployment by installing
proper software and operating systems.
* Was responsible for the maintenance of procedural documents
and reports.
* Ensured proper logging of technical issues.
* Assisted in the deployment of new software and hardware
systems.
* Performed daily monitoring of the performance of computer and
network systems.
* Provided training on how to use different technical systems.
* Followed up with clients to make sure their computer systems are
functioning properly after troubleshooting.
* Followed standard procedures to resolve issues by escalating
them to the relevant internal departments.
* Launched packet capture protocols.
* Created scripts and batch services to run network, server and
desktop routines.
12/2018
-
05/2020
IT Engineer/Tech Support (Field)
Martin Aruoma
(929) 303 8890 Amano McGann Inc.
thedeusmort@gmail.com
* Installed, configured, tested and maintained operating systems,
application software and system management tools.
* Implemented network security equipment, including firewalls,
two-factor authentication, and antivirus software, for networks
supporting users.
* Installed and configured IT systems, including local area
networks and wide area networks.
thedeusmort@gmail.com
* Installed, configured, tested and maintained operating systems,
application software and system management tools.
* Implemented network security equipment, including firewalls,
two-factor authentication, and antivirus software, for networks
supporting users.
* Installed and configured IT systems, including local area
networks and wide area networks.
08/2017
-
11/2018
Desktop and Network Field Engineer
Martin Aruoma
(929) 303 8890 ATLAS INTERNATIONAL TECHNOLOGY
thedeusmort@gmail.com SERVICES INC
* Was responsible for the installation and management of multiple
computer stations.
* Was responsible for the diagnosis and break-fix of the technical
issues of desktops, laptops and other computer
systems/peripherals.
* Ensured that the printers, routers and every single computer in
the offices functioned properly.
* Provided technical documentation, maintenance and upgrades on
hardware and software systems.
* Implemented several troubleshooting, repair and upgrade
methods to resolve network and technical issues that arose within
the company and ensured that nothing was left inadequate.
* Provided support for wireless devices including WiFi and VPN
connections.
* Was responsible for the maintenance of the Windows servers.
* Implemented LAN network procedures with fiber-optic
backbone.
* Was responsible for the diagnosis of the technical issues that
arose in the computer systems.
* Was responsible for the cable management practices including
xDSL, 568A/B Ethernet pin-outs POTs, T1 data lines, Category
5/6 multiple-pair cabling.
* Removed malware, ransomware and other threats from laptops
and desktop systems.
* Relocated and configured desktop computer devices and phones
to facilitate office moves and new employee workstations.
* Removed and replaced malfunctioning components to correct
hardware problems.
* Boosted network, system and data availability and integrity
through preventative maintenance and upgrades.
* Explained technical information in clear terms to non-technical
individuals to promote better understanding.
thedeusmort@gmail.com SERVICES INC
* Was responsible for the installation and management of multiple
computer stations.
* Was responsible for the diagnosis and break-fix of the technical
issues of desktops, laptops and other computer
systems/peripherals.
* Ensured that the printers, routers and every single computer in
the offices functioned properly.
* Provided technical documentation, maintenance and upgrades on
hardware and software systems.
* Implemented several troubleshooting, repair and upgrade
methods to resolve network and technical issues that arose within
the company and ensured that nothing was left inadequate.
* Provided support for wireless devices including WiFi and VPN
connections.
* Was responsible for the maintenance of the Windows servers.
* Implemented LAN network procedures with fiber-optic
backbone.
* Was responsible for the diagnosis of the technical issues that
arose in the computer systems.
* Was responsible for the cable management practices including
xDSL, 568A/B Ethernet pin-outs POTs, T1 data lines, Category
5/6 multiple-pair cabling.
* Removed malware, ransomware and other threats from laptops
and desktop systems.
* Relocated and configured desktop computer devices and phones
to facilitate office moves and new employee workstations.
* Removed and replaced malfunctioning components to correct
hardware problems.
* Boosted network, system and data availability and integrity
through preventative maintenance and upgrades.
* Explained technical information in clear terms to non-technical
individuals to promote better understanding.
05/2014
-
12/2016
IT Technician/Manager
Martin Aruoma
(929) 303 8890 Dynamic Nifty International
thedeusmort@gmail.com * Collaborated with vendors to locate replacement components and
resolve advanced problems.
* Installed and Maintained to an optimal level, the software on the
computers of the entire staff.
* Was responsible for the installation and repair of desktop and
laptop computers in the office.
* Performed backup and data recovery protocols on the hard drives
of the computers in the office.
* Implemented several troubleshooting method to resolve network
issues that arose within the company and ensured that the
company was never left with an inadequate and insecure internet
connection.
* Regulated access to the internet by maintaining bandwidth usage
thereby making sure that the internet data budget was efficiently
spent. Which on the average, usually left the company with an
excess of 15% of the internet data budget.
* Was responsible for the hardware and software package
inventory.
* Handled the company webmail, making sure that it worked at all
times especially in the mornings since that is the period data was
usually received for processing.
* Maintained the company website using joomla Content
management system. It received a locally hosted award for the
most efficient and responsive quality control website.
* Took charge of business meetings on affairs regarding IT,
explaining to the client, the technologies that will be
implemented and their advantages over the ones proposed by
rivaling companies. Thereby contributing to a 70% chance of
winning the project.
* Fixed every hardware issues around the office when such
occasions arose.
* Checked the office for broken hardware that needed upgrades,
replacements or repairs.
* Checked the printers, routers, and every single computer.
thedeusmort@gmail.com * Collaborated with vendors to locate replacement components and
resolve advanced problems.
* Installed and Maintained to an optimal level, the software on the
computers of the entire staff.
* Was responsible for the installation and repair of desktop and
laptop computers in the office.
* Performed backup and data recovery protocols on the hard drives
of the computers in the office.
* Implemented several troubleshooting method to resolve network
issues that arose within the company and ensured that the
company was never left with an inadequate and insecure internet
connection.
* Regulated access to the internet by maintaining bandwidth usage
thereby making sure that the internet data budget was efficiently
spent. Which on the average, usually left the company with an
excess of 15% of the internet data budget.
* Was responsible for the hardware and software package
inventory.
* Handled the company webmail, making sure that it worked at all
times especially in the mornings since that is the period data was
usually received for processing.
* Maintained the company website using joomla Content
management system. It received a locally hosted award for the
most efficient and responsive quality control website.
* Took charge of business meetings on affairs regarding IT,
explaining to the client, the technologies that will be
implemented and their advantages over the ones proposed by
rivaling companies. Thereby contributing to a 70% chance of
winning the project.
* Fixed every hardware issues around the office when such
occasions arose.
* Checked the office for broken hardware that needed upgrades,
replacements or repairs.
* Checked the printers, routers, and every single computer.
Local Availability
Only available in these countries:
USA
