Associate, Sr. Software Engineer, Offshore CRM & C4C Techno Functional Lead

Project #2

Client Name British Gas Business & Residency
Project Title Centrica Beacon Incident Bundle
Project Nature Support
Duration November 2014 to February 2016
Role CRM Techno Functional Consultant


Roles & Responsibilities:

* Understanding the Incident nature from customer point of view
* Monitoring and updating the status in Service now ticketing tool.
* Completing the incident with in the SLA agreed with the business based on the severity.
* Ensuring a high Quality Solution for all objects to be delivered to the client with in the
period.




Objects Developed and Customized:
* Developed web service to enable the transfer of data between online interface to SAP ISU and
SAP CRM.
* Developed the Custom BOL based on the Custom table as part of business requirement which
hold the details of Move-in/Move-out and BP details
* Experienced in working on Action profile and PPF BaDi's on converting Sales order to
Quotation and Quotation to Contract and generated the renewal letter based on the status
profiles.
* Enhanced the NBBS Billing enhancement for replicating the END button functionality in custom
button.
* Experienced in working on Price replication issues on Renewal journey and Sales journey.
* Experienced in monitoring the batch programs scheduled on daily and weekly schedule.

Project #3

Client Name FORD (FTSI)
Project Title Case Management
Countries Implemented India, South Africa, ASEAN Countries
Duration February 2011 to August 2015
Role CRM Technical Consultant


Roles & Responsibilities:

* Technical specification development-prepare technical design.
* Converting TS into coding and prepare Unit testing.

Objects Developed and Customized:
* Adding Z fields using AET tool for service request.
* Enhancement for disabling edit buttons for particular records in a table view.
* Experience in making the Field value as Hyperlink in a Table View.
* Changing the Page title of the screen as per the requirement.
* Developed the dynamic report program which will be migrate the Retail and Fleet data based
on the configuration data provided in the input file.
* Restricting customer classification F4 value help based on country.
* Populating Z fields dynamically on value selection for customer classification.
* Experience in adding the Edit, Cancel and save button to the overview page toolbar.
* Creation of new table view and adding it as Assignment block in Contact Overview screen to
display history of Accounts associated with the Contact person.
* Data Migration Programs for Account, Contact, Campaign and Activity creation.

* BP Create, Update and Search through various Interfaces (RFC's)
* Experienced in Enhancing the BP and Vehicle IDOC structures as per project requirements.