Ganesh Shrikant available

Ganesh Shrikant

Genesys Certified Professional

available
Profileimage by Ganesh Shrikant Genesys Certified Professional from Bangalore
  • Bangalore Freelancer in
  • Graduation: BE
  • Hourly-/Daily rates:
  • Languages: English (Full Professional)
  • Last update: 25.09.2020
KEYWORDS
ATTACHMENTS
CV - Ganesh Shrikant

You need an account to view this information.

SKILLS
  • Overall 8 years of experience on Contact Centre Technologies in IT industry.
  • A competent Interactive Voice Response (IVR) application developer having exposure to Genesys Composer 8.x, VXML, CCXML, JavaScript, Genesys Purecloud Architect, WVR, Aspect ZIPWIRE, ASPECT UIP, VOXEO CXP and Avaya Aura Orchestration designer.
  • Hands-on experience in working under critical projects and delivering the products on time and implementing adequate measures to maximize customer satisfaction level.
  • VXML and Composer experience involves requirement analysis and development of seven IVR applications.
  • Developed high level architecture diagrams, call flow designs.
  • Installed and upgraded various Genesys Components like TServer, Statserver, URS, Config Server and DB Server, Interaction server, UCS, OCS and etc.
  • Worked on composer with VXML and SCXML.
  • Worked on Purecloud integration with Amazon Bot, Salesforce and other CRMs
  • Installed and upgraded various Genesys Components like TServer, Statserver, URS, Config Server and DB Server, Interaction server, UCS, OCS and etc.
  • System migration Avaya to Genesys 9.x
  • Genesys application up-gradation activities.
  • GVP deployment with composer for UAT and production.
PROJECT HISTORY
  • 05/2015 - 08/2020

  • Developer
    • Requirement gathering, Impact analysis.
    • Reviewing call flow delivered by business.
    • Developing technical Design.
    • Development of IVR components.
    • Development of test cases.
    • Upgrading GVP components.
    • Training to Agents

GET IN TOUCH

Message:

Sender: