Technical Manager \\ Project Manager
Mindtree
Skills
Microsoft Windows Servers, UNIX, Sun Solaris, Red-Hat Linux, HP-UX, IBM AIX Storage, NAS, EMC, IBM, 3PAR, HP, Hitachi, Netapp, Cloud Compute, Microsoft Azure, Amazon, Google Web Services, Database, Oracle, MS SQL, My SQL, Git, Puppet, Chef, Ansible, Jenkins, Nagios, Big Brother, HP Open View, Site scope, BMC Petrol, IBM Tivoli, Remedy, Service Now, clear Case, Support Central, ICM. Netmon, Firewalls, LAN \\ WAN Network Cisco, Nortel, Netopia, D-Link DGS, Watch Guard, Active Directory, Office 365, DNS, WINS, MS Exchange, System center, Service-Now, Novell 5.1-6.5, Send Mail, SMS, SUSE10, IIS, VMware vSphere, VD, SCCM, SAP Rx\\basis, OpenSSH, Apache, JBoss, Tomcat, Veritas, iPlanet 6.0, Netegrity Site Minder 5.5, Interwoven TeamSite, Interwoven open deployment, Web trends, Cloud, Azure, cloud platform, SAP, data center, JSON Templated, PowerShell, Microsoft Azure platform, datacenters, Windows Azure services, IaaS, PaaS, SaaS, ITIL, middleware, ERP, Enterprise Architecture, IT Security, Windows Servers, Cisco, Interwoven TeamSite 5.5.2, Interwoven, Webtrends, SQL, storage, VMware and cloud, network security, Symantec-ESM, Nessus, GLBA, SOX, network architecture, Interface, IMS, Windows, Unix - Linux\\Solaris\\HP & Storage, Network, Application Integration, business application, Sun Solaris 8, IBM http server, IIS 5, IIS5, JBoss: 4.2.X, WebLogic: 8.1, Wily, Application, Web Servers, Application Servers, Windows 2K, IIS4, backups, configuration management, Sun Solaris 6, Microsoft Transaction server, Microsoft SNA Server 4, Veritas Volume & File, Disk Suite, Astra Load Test, IBM SAN-2105, Solaris, SIEBEL, NT, UNIX boxes, HP-UX box application, SUN Solaris platform, Veritas NET Backup, EDI, Windows\\ Sun Solaris 6, 7\\ Unix, iPlanet Web, System administration, Mail, Intranet Servers, backup, Netscape Enterprise Server, Netscape Application, Server, Windows NT4\\UNIX, Novell, Novell Netware, SCO-Unix, Window Systems, communication devices, Unix\\Novell Netware 3.11, Compaq, peripherals, Operating systems, Network operating systems, Windows NT, UNIX servers
Project history
03/2016
-
07/2018
Client: Microsoft
As Project Manager \ Technical Manager was a critical role of the Microsoft Azure and cloud support
services, to be constantly challenged as the Platform expands to provide broader capabilities to
customers, support customers using a service rather than on premise Microsoft products, and to work
in collaboration with multiple Microsoft teams. Microsoft Azure platform which is available in 38
regions datacenters around the world.
Azure platform Support is a strategic unit of Cloud and Engineering Technical Support in responsible
for the following:
1. The definition and implementation of the support services required winning in the cloud
marketplace.
2. Resolving customer issues including complex technical scenarios integrating several cloud
capabilities (Windows Azure services as IaaS, PaaS, SaaS, and deployment models) and scenarios
supporting the service such as service availability, Connectivity, quality, outage management,
degradation of performance, correlation of usage and charges, and cost efficient solution
architecture.
3. Provide critical product feedback to multiple teams.
4. Lead the integration of talent to resolve issues with specific technologies as part of Azure
Support ecosystem.
6. Service Analysis and strategy:
* Ensure service level targets are met,
* Monitors SLA and collects data to maintain awareness of current practices and future trends
* Analyses pricing trends in the market and benchmarking studies
* Match expectation of customer contract / business needs and technical teams
* Review, Monitor, Track and take corrective and preventive actions
* Define / Design KPIs for performance measurement
* Evaluate support risks and prepare to support new features
* Defining and designing continuous service improvements
As a project manager I provide full-spectrum of consulting solutions in Infrastructure Technology,
ITIL implementation, Software, Infrastructure outsourcing, SLA Management, Budget, Cost, Revenue,
Profitability, Prepare Proposal, and cloud computing solutions.
Program Managers, People Management, Technical Specialists, Process & Quality Managers.
As Project Manager \ Technical Manager was a critical role of the Microsoft Azure and cloud support
services, to be constantly challenged as the Platform expands to provide broader capabilities to
customers, support customers using a service rather than on premise Microsoft products, and to work
in collaboration with multiple Microsoft teams. Microsoft Azure platform which is available in 38
regions datacenters around the world.
Azure platform Support is a strategic unit of Cloud and Engineering Technical Support in responsible
for the following:
1. The definition and implementation of the support services required winning in the cloud
marketplace.
2. Resolving customer issues including complex technical scenarios integrating several cloud
capabilities (Windows Azure services as IaaS, PaaS, SaaS, and deployment models) and scenarios
supporting the service such as service availability, Connectivity, quality, outage management,
degradation of performance, correlation of usage and charges, and cost efficient solution
architecture.
3. Provide critical product feedback to multiple teams.
4. Lead the integration of talent to resolve issues with specific technologies as part of Azure
Support ecosystem.
6. Service Analysis and strategy:
* Ensure service level targets are met,
* Monitors SLA and collects data to maintain awareness of current practices and future trends
* Analyses pricing trends in the market and benchmarking studies
* Match expectation of customer contract / business needs and technical teams
* Review, Monitor, Track and take corrective and preventive actions
* Define / Design KPIs for performance measurement
* Evaluate support risks and prepare to support new features
* Defining and designing continuous service improvements
As a project manager I provide full-spectrum of consulting solutions in Infrastructure Technology,
ITIL implementation, Software, Infrastructure outsourcing, SLA Management, Budget, Cost, Revenue,
Profitability, Prepare Proposal, and cloud computing solutions.
Program Managers, People Management, Technical Specialists, Process & Quality Managers.
05/2013
-
02/2016
Consultant (IT Infrastructure Solution \\ Project Manager)
TechOn Technologies
As Infrastructure consultant provides strategic uses of infrastructure, network and operations as an
asset. To create and deliver technology strategies to optimize the use of technology resources
related to hardware and physical system. And guide the organization to valuable investments in
hardware and platform. Work in areas of technology and platform infrastructure from the middleware
to design, build, and operate in an IT environment that is capable of supporting the enterprise
business applications.
As a Technology consultant I provide full-spectrum of consulting solutions in Infrastructure
Technology, ITIL implementation, Software, Infrastructure outsourcing, SLA Management, Prepare
Proposal, and cloud computing solutions.
People Management (Program Managers, Technical Specialists, Process & Quality Managers),
Business Management (Budget, Cost, Revenue and Profitability).
Earned a reputation for designing cloud deployment strategies that mitigate risk while meeting
infrastructure, employee, customer and budgetary needs.
Provide thought leadership and architectural expertise to a cross-functional team charged with
deploying a host of customer-related applications and data to the cloud.
Responsibilities as Infrastructure Solution Consultant:
* Develops and implements strategic IT Infrastructure outsourcing plans
* Acts as the solution lead; challenges complex conflicting business needs and reconciles them
in a valuable solution. Integrates functional, technical and organizational concepts and
objectives into a coherent overall solution
* Effectively positions various alternatives and uses a structured approach for selecting the
best IT infrastructure outsourcing solution
* Supports the decision-makers in shaping and closing IT infrastructure outsourcing deals
* Leads & guides difficult negotiations and ensures results of negotiations support the
customer's current & future business needs
Relationship management:
Partners with executive management to ensure the deal & solution accomplish business
objectives
Communication & reporting:
* Effectively articulates the solution's value
* Develops & presents reports to different stakeholders including senior management / executive
level
Communication & reporting:
* Effectively articulates the solution's value
* Develops & presents reports to different stakeholders including senior management / executive
level
Service Analysis and strategy:
* Ensure service level targets are met,
* Monitors SLA and collects data to maintain awareness of current practices and future trends
* Analyses pricing trends in the market and benchmarking studies
* Match expectation of customer contract / business needs and technical teams
* Review, Monitor, Track and take corrective and preventive actions
* Define / Design KPIs for performance measurement
* Defining and designing continuous service improvements
asset. To create and deliver technology strategies to optimize the use of technology resources
related to hardware and physical system. And guide the organization to valuable investments in
hardware and platform. Work in areas of technology and platform infrastructure from the middleware
to design, build, and operate in an IT environment that is capable of supporting the enterprise
business applications.
As a Technology consultant I provide full-spectrum of consulting solutions in Infrastructure
Technology, ITIL implementation, Software, Infrastructure outsourcing, SLA Management, Prepare
Proposal, and cloud computing solutions.
People Management (Program Managers, Technical Specialists, Process & Quality Managers),
Business Management (Budget, Cost, Revenue and Profitability).
Earned a reputation for designing cloud deployment strategies that mitigate risk while meeting
infrastructure, employee, customer and budgetary needs.
Provide thought leadership and architectural expertise to a cross-functional team charged with
deploying a host of customer-related applications and data to the cloud.
Responsibilities as Infrastructure Solution Consultant:
* Develops and implements strategic IT Infrastructure outsourcing plans
* Acts as the solution lead; challenges complex conflicting business needs and reconciles them
in a valuable solution. Integrates functional, technical and organizational concepts and
objectives into a coherent overall solution
* Effectively positions various alternatives and uses a structured approach for selecting the
best IT infrastructure outsourcing solution
* Supports the decision-makers in shaping and closing IT infrastructure outsourcing deals
* Leads & guides difficult negotiations and ensures results of negotiations support the
customer's current & future business needs
Relationship management:
Partners with executive management to ensure the deal & solution accomplish business
objectives
Communication & reporting:
* Effectively articulates the solution's value
* Develops & presents reports to different stakeholders including senior management / executive
level
Communication & reporting:
* Effectively articulates the solution's value
* Develops & presents reports to different stakeholders including senior management / executive
level
Service Analysis and strategy:
* Ensure service level targets are met,
* Monitors SLA and collects data to maintain awareness of current practices and future trends
* Analyses pricing trends in the market and benchmarking studies
* Match expectation of customer contract / business needs and technical teams
* Review, Monitor, Track and take corrective and preventive actions
* Define / Design KPIs for performance measurement
* Defining and designing continuous service improvements
11/1999
-
04/2013
Program Manager \\ Project manager (iGATE-PATNI)
iGATE - Patni Computer Systems Ltd.
iGATE provides full-spectrum consulting, technology and business process outsourcing, and product &
engineering solutions. A diversified, well-trained and motivated talent pool of over 27000 people
works cohesively to deliver solutions based around a mature global delivery model to clients across
the Americas, Europe- Middle East-Africa (EMEA) and Asia-Pacific. Despite the reach and
global-spanning capabilities of delivery centers, one of the most dynamic and highly adaptable IT
service giants.
I have worked with several USA & Europe based clients like GE Financial Assurance, GE Corporate, GE
Water, GE Supply, Rexel, Gexpro, SAVVIS, British American Tobacco, Universal Bank of California,
Guardian Financial and St. Jude Medical. My following responsibilities included:
Responsibilities as Program Manager (IT Infrastructure Management Service):
* Roadmaps: Determine the future IT landscape, and define the projects (with the technical &
budget impact) needed to fulfill
* Full service IT management for long term outsourcing customers
* Various projects regarding the IT Integration & Carve outs
* Cloud Readiness: Evaluate cloud possibilities for organizations of all sizes.
* IT Service Continuity / Disaster Recovery Study
* IT Audits & Optimization: Capacity, Security, Licensing
* Designing reference architectures for future reuse within the organization
* Setup of new datacenter as DR location with joint dev/test environment for resource efficiency
* Transition from custom developed ERP application to a complex implementation
My Contribution:
* Business / IT Alignment - Translating business needs into technical context
* Operations Management - SLA, SLO, Manage day-to-day operational teams
* Relationship Management - Manage strategic partnerships with long term outsourcing customers
* Enterprise Architecture - Proactively identifying/analyzing the execution of change toward
desired business vision and outcomes in an holistically manner
* Consultancy - Strategical assistance during long term decision making
* Projects - Technical Lead (with end-to-end responsibility) for large infrastructure projects
* Outsourcing - Architecture Governance for several long term outsourcing customers
* Service Management - Delivering & guarding the correct service for all parties involved
* Coaching - Acting as a mentor to all kind of engineers
* Presales - Infrastructure Design & Bid Responsible
* Trend Analysis - Objective insight into emerging technologies, Seek opportunities for
improvement in processes and operations.
Project : Windows COE \ Network COE \ IT Security COE \ Unix Support \ Product COE
Client : GE Water & PT, Trevos, PA, USA / GE C&I / GE CIS, Shelton, CT, USA / GE Supply
Shelton, CT, USA
Duration : Jan-2007 to Dec' 2009
Platform : Windows Servers, Sun Solaris, Red-Hat Linux, HP-UX, Win2K/NT ,Cisco, IIS, Apache, JBoss,
Tomcat, Veritas, Nagios, iPlanet 6.0, Netegrity Site Minder 5.5, Interwoven
TeamSite 5.5.2, Interwoven open deployment, Interwoven IXOS 5A, Webtrends,
Oracle, SQL, storage, VMware and cloud computing
Responsibilities as Project Manager Data Center Operations
* Managing around 50+ resources and carry overall responsibility for execution of the project.
* Organize all resources (hardware, software, personnel) required by the project.
* Review & approve all project related plans as required by Quality Management Systems.
* Planning, Initiating, Directing, Controlling, Monitor progress & schedule of project.
* Address customer complaints. Prevent recurrence.
* information security risk assessment, network security reviews, operating systems security
reviews, vulnerability assessment using tools such as Symantec-ESM and Nessus, audits for
compliance with international acts and security standards such as BS 7799, HIPAA, GLBA, SOX
404 etc, preparation of security policies and procedures, business continuity plans / disaster
recovery plans, evaluation of security products, designing secure network architecture and
solutions, preparing security road map, implementation
* Take necessary corrective action to remove non-conformities if any reported in the Project
audit report.
* Review the monthly metrics to make sure that projects are operating within SLA limits.
* Ensure usage and creation of project learning and good practices by project team on Knowledge
Center.
* Review and oversee daily operations and report summary to leadership.
* Seek opportunities for improvement in processes and operations.
* Stand up to team members and help them work through challenges and project delays, etc.
* Interface and communicate effectively with technical and business leadership.
* Review team member's performance and advise appropriately.
* Preparing project plans for new implementations and strategic changes in environment.
* Outage Management - This includes outage response, outage resolution, root cause analysis,
outage communication and required vendor coordination.
* Documentation - Preparing technical, quality related, procedural, architectural documents.
* Taking initiatives to make the IMS activities process driven which results into smooth
operations along with the help of Project Leaders, SQA, and Business Delivery Owner.
My Contribution
* Project Management - Manage internal high profile Infrastructure projects
* Team Management - Team leader of the central Infrastructure team
* Coaching - Guiding team members though the inner workings of project methodologies
* System Architect - Designing & maintaining complex / distributed Servers Windows, Unix -
Linux\Solaris\HP & Storage, Network
* Application Integration - Integrating new business application within our environment in a
sustainable manner
* Business / ICT Alignment - Keeping a positive relationship between
* Information technologies and the accepted financial measures of performance.
Project : Server and Middleware support
Client : One of the Top 16 Financial institute in the USA
Duration : Oct-2005 to Dec-2006
Platform : Windows\ Sun Solaris 8, Red-Hat Linux, IBM http server, Apache, Tomcat, IIS 5, Win2K,
IIS5, JBoss: 4.2.X, WebLogic: 8.1
Monitoring Tools: Wily Introscope
Client is a full-service commercial bank, providing a broad mix of financial services to businesses
and
Individuals among the bank's markets are consumer, small business, middle market, real estate,
Corporate, correspondent, and trade finance.
As a Project Leader, Service and Production Support responsibilities includes,
* Installation, configuration, administration, troubleshooting issues in production, development
and test environment for Application and Web Servers on Windows and UNIX
* Configuration, setup and build of Application Servers according to new project requirements
* Network Deployment for centralized management of Enterprise Applications
* Alert Monitoring, Incident, Problem & Change Mgmt
* Scheduled maintenance as per downtime requirement
* Raising and coordinating problem tickets with IBM and other 3rd party vendors
engineering solutions. A diversified, well-trained and motivated talent pool of over 27000 people
works cohesively to deliver solutions based around a mature global delivery model to clients across
the Americas, Europe- Middle East-Africa (EMEA) and Asia-Pacific. Despite the reach and
global-spanning capabilities of delivery centers, one of the most dynamic and highly adaptable IT
service giants.
I have worked with several USA & Europe based clients like GE Financial Assurance, GE Corporate, GE
Water, GE Supply, Rexel, Gexpro, SAVVIS, British American Tobacco, Universal Bank of California,
Guardian Financial and St. Jude Medical. My following responsibilities included:
Responsibilities as Program Manager (IT Infrastructure Management Service):
* Roadmaps: Determine the future IT landscape, and define the projects (with the technical &
budget impact) needed to fulfill
* Full service IT management for long term outsourcing customers
* Various projects regarding the IT Integration & Carve outs
* Cloud Readiness: Evaluate cloud possibilities for organizations of all sizes.
* IT Service Continuity / Disaster Recovery Study
* IT Audits & Optimization: Capacity, Security, Licensing
* Designing reference architectures for future reuse within the organization
* Setup of new datacenter as DR location with joint dev/test environment for resource efficiency
* Transition from custom developed ERP application to a complex implementation
My Contribution:
* Business / IT Alignment - Translating business needs into technical context
* Operations Management - SLA, SLO, Manage day-to-day operational teams
* Relationship Management - Manage strategic partnerships with long term outsourcing customers
* Enterprise Architecture - Proactively identifying/analyzing the execution of change toward
desired business vision and outcomes in an holistically manner
* Consultancy - Strategical assistance during long term decision making
* Projects - Technical Lead (with end-to-end responsibility) for large infrastructure projects
* Outsourcing - Architecture Governance for several long term outsourcing customers
* Service Management - Delivering & guarding the correct service for all parties involved
* Coaching - Acting as a mentor to all kind of engineers
* Presales - Infrastructure Design & Bid Responsible
* Trend Analysis - Objective insight into emerging technologies, Seek opportunities for
improvement in processes and operations.
Project : Windows COE \ Network COE \ IT Security COE \ Unix Support \ Product COE
Client : GE Water & PT, Trevos, PA, USA / GE C&I / GE CIS, Shelton, CT, USA / GE Supply
Shelton, CT, USA
Duration : Jan-2007 to Dec' 2009
Platform : Windows Servers, Sun Solaris, Red-Hat Linux, HP-UX, Win2K/NT ,Cisco, IIS, Apache, JBoss,
Tomcat, Veritas, Nagios, iPlanet 6.0, Netegrity Site Minder 5.5, Interwoven
TeamSite 5.5.2, Interwoven open deployment, Interwoven IXOS 5A, Webtrends,
Oracle, SQL, storage, VMware and cloud computing
Responsibilities as Project Manager Data Center Operations
* Managing around 50+ resources and carry overall responsibility for execution of the project.
* Organize all resources (hardware, software, personnel) required by the project.
* Review & approve all project related plans as required by Quality Management Systems.
* Planning, Initiating, Directing, Controlling, Monitor progress & schedule of project.
* Address customer complaints. Prevent recurrence.
* information security risk assessment, network security reviews, operating systems security
reviews, vulnerability assessment using tools such as Symantec-ESM and Nessus, audits for
compliance with international acts and security standards such as BS 7799, HIPAA, GLBA, SOX
404 etc, preparation of security policies and procedures, business continuity plans / disaster
recovery plans, evaluation of security products, designing secure network architecture and
solutions, preparing security road map, implementation
* Take necessary corrective action to remove non-conformities if any reported in the Project
audit report.
* Review the monthly metrics to make sure that projects are operating within SLA limits.
* Ensure usage and creation of project learning and good practices by project team on Knowledge
Center.
* Review and oversee daily operations and report summary to leadership.
* Seek opportunities for improvement in processes and operations.
* Stand up to team members and help them work through challenges and project delays, etc.
* Interface and communicate effectively with technical and business leadership.
* Review team member's performance and advise appropriately.
* Preparing project plans for new implementations and strategic changes in environment.
* Outage Management - This includes outage response, outage resolution, root cause analysis,
outage communication and required vendor coordination.
* Documentation - Preparing technical, quality related, procedural, architectural documents.
* Taking initiatives to make the IMS activities process driven which results into smooth
operations along with the help of Project Leaders, SQA, and Business Delivery Owner.
My Contribution
* Project Management - Manage internal high profile Infrastructure projects
* Team Management - Team leader of the central Infrastructure team
* Coaching - Guiding team members though the inner workings of project methodologies
* System Architect - Designing & maintaining complex / distributed Servers Windows, Unix -
Linux\Solaris\HP & Storage, Network
* Application Integration - Integrating new business application within our environment in a
sustainable manner
* Business / ICT Alignment - Keeping a positive relationship between
* Information technologies and the accepted financial measures of performance.
Project : Server and Middleware support
Client : One of the Top 16 Financial institute in the USA
Duration : Oct-2005 to Dec-2006
Platform : Windows\ Sun Solaris 8, Red-Hat Linux, IBM http server, Apache, Tomcat, IIS 5, Win2K,
IIS5, JBoss: 4.2.X, WebLogic: 8.1
Monitoring Tools: Wily Introscope
Client is a full-service commercial bank, providing a broad mix of financial services to businesses
and
Individuals among the bank's markets are consumer, small business, middle market, real estate,
Corporate, correspondent, and trade finance.
As a Project Leader, Service and Production Support responsibilities includes,
* Installation, configuration, administration, troubleshooting issues in production, development
and test environment for Application and Web Servers on Windows and UNIX
* Configuration, setup and build of Application Servers according to new project requirements
* Network Deployment for centralized management of Enterprise Applications
* Alert Monitoring, Incident, Problem & Change Mgmt
* Scheduled maintenance as per downtime requirement
* Raising and coordinating problem tickets with IBM and other 3rd party vendors
12/2003
-
09/2005
Program Manager \\ Project manager (iGATE-PATNI)
Project : Windows COE \ Network COE \ Product COE
Client : GE Infrastructure, Trevos, USA. (GE Water, Betz, Fanuc, CIS)
Duration : Dec-2003 to Sept-2005
Platform : Windows 2K, Sun Solaris 8, Red-Hat Linux, IIS4, , iPlanet 6.0, Netegrity Site Minder
5.5, Interwoven TeamSite 5.5.2, Interwoven open deployment, Interwoven IXOS 5A,
Webtrends, HP-UX.
GE Infrastructure is a high-technology platform comprised of some of the fastest-growing businesses
within GE. They represent a set of advanced solutions to some of the most pressing issues that
industries face - pure water, safe facilities, plant automation and detecting changes in the
operating environment. The geographic spread across USA, Europe and Asia Pacific.
As a Project Leader, Service and Production Support responsibilities includes,
* Establish and Ensure processes as needed to receive, acknowledge, respond, resolve and verify
all administration needs.
* Coordinate, Support & Implement Production Control and other activities (such as scheduling,
rescheduling, clean-up jobs, regular backups & restores) with production control team.
* Maintain and migrate all components according to GE Infrastructure standards like software
configuration management processes, tools for check-outs promotion to test libraries and
staging to Model Office.
* Setup of Production, Development and the Client Review environments, sites similar to
production box and their administration.
* Provide summarized accurate and complete metrics at the detailed level by infrastructure,
application/system and at the SLA level
Client : GE Infrastructure, Trevos, USA. (GE Water, Betz, Fanuc, CIS)
Duration : Dec-2003 to Sept-2005
Platform : Windows 2K, Sun Solaris 8, Red-Hat Linux, IIS4, , iPlanet 6.0, Netegrity Site Minder
5.5, Interwoven TeamSite 5.5.2, Interwoven open deployment, Interwoven IXOS 5A,
Webtrends, HP-UX.
GE Infrastructure is a high-technology platform comprised of some of the fastest-growing businesses
within GE. They represent a set of advanced solutions to some of the most pressing issues that
industries face - pure water, safe facilities, plant automation and detecting changes in the
operating environment. The geographic spread across USA, Europe and Asia Pacific.
As a Project Leader, Service and Production Support responsibilities includes,
* Establish and Ensure processes as needed to receive, acknowledge, respond, resolve and verify
all administration needs.
* Coordinate, Support & Implement Production Control and other activities (such as scheduling,
rescheduling, clean-up jobs, regular backups & restores) with production control team.
* Maintain and migrate all components according to GE Infrastructure standards like software
configuration management processes, tools for check-outs promotion to test libraries and
staging to Model Office.
* Setup of Production, Development and the Client Review environments, sites similar to
production box and their administration.
* Provide summarized accurate and complete metrics at the detailed level by infrastructure,
application/system and at the SLA level
06/2001
-
11/2003
Windows & UNIX Administrator
GE Financial Assurance
Platform : Win2K\NT, Sun Solaris 6,7,8, IIS4, Microsoft Transaction server, Microsoft SNA Server 4,
Veritas Volume & File System Manager, Solstice Disk Suite, iPlanet 6.0, Astra
Load Test, , IBM SAN-2105, HP-UX, GENTRAN.
GE Financial Assurance represents the long-standing expertise with many financial & insurance
products such as Auto Insurance, Life Insurance, Annuities, Mutual Funds, Long Term Care Insurance,
Supplemental Accident & Health Benefits and is committed to provide financial security solutions.
GEFN is the B2C portal through which reaches the consumer directly.
As System Administrator, Service and Production Support responsibilities includes,
* Manage projects, convert of the business requirements into functional specs and maintain the
Ft. Washington Supported applications systems.
* Coordinate, Support & Implement Production Control and other activities (such as scheduling,
rescheduling, clean-up jobs, regular backups & restores) with production control team.
* Coordinate with the e-Technology group of GEFA, for the deployment of the projects of the
domain.
* Setup of Production, Development and the Client Review environments, sites similar to
production box and their administration.
* Provide summarized accurate and complete metrics at the detailed level by infrastructure,
application/system and at the SLA level
Major Projects Completed at GEFA Ft-Washington (USA)
Solaris Upgradation: Upgraded Solaris 7 to 8 on ORACLE, SIEBEL application development,
testing and production servers.
Consolidated all NT & UNIX Servers: Consolidated all NT & UNIX boxes of P&C business per GEFA
HQ initiatives
HP-UX to Solaris Migration: Migrate all HP-UX box application to SUN Solaris platform
Veritas NET Backup: Implemented Veritas NET Backup on all Solaris Boxes
DMV - EDI (Gentran) Conversion Project: Automated regulatory reporting of Insurance policies,
vehicle & coverage information to the appropriate State DMV agencies using GENTRAN as EDI
Translator.
AppWrox Production Control Project: Centralized & integrated all the scheduled jobs running on
multiple production environments for Property and Casualty business.
Veritas Volume & File System Manager, Solstice Disk Suite, iPlanet 6.0, Astra
Load Test, , IBM SAN-2105, HP-UX, GENTRAN.
GE Financial Assurance represents the long-standing expertise with many financial & insurance
products such as Auto Insurance, Life Insurance, Annuities, Mutual Funds, Long Term Care Insurance,
Supplemental Accident & Health Benefits and is committed to provide financial security solutions.
GEFN is the B2C portal through which reaches the consumer directly.
As System Administrator, Service and Production Support responsibilities includes,
* Manage projects, convert of the business requirements into functional specs and maintain the
Ft. Washington Supported applications systems.
* Coordinate, Support & Implement Production Control and other activities (such as scheduling,
rescheduling, clean-up jobs, regular backups & restores) with production control team.
* Coordinate with the e-Technology group of GEFA, for the deployment of the projects of the
domain.
* Setup of Production, Development and the Client Review environments, sites similar to
production box and their administration.
* Provide summarized accurate and complete metrics at the detailed level by infrastructure,
application/system and at the SLA level
Major Projects Completed at GEFA Ft-Washington (USA)
Solaris Upgradation: Upgraded Solaris 7 to 8 on ORACLE, SIEBEL application development,
testing and production servers.
Consolidated all NT & UNIX Servers: Consolidated all NT & UNIX boxes of P&C business per GEFA
HQ initiatives
HP-UX to Solaris Migration: Migrate all HP-UX box application to SUN Solaris platform
Veritas NET Backup: Implemented Veritas NET Backup on all Solaris Boxes
DMV - EDI (Gentran) Conversion Project: Automated regulatory reporting of Insurance policies,
vehicle & coverage information to the appropriate State DMV agencies using GENTRAN as EDI
Translator.
AppWrox Production Control Project: Centralized & integrated all the scheduled jobs running on
multiple production environments for Property and Casualty business.
11/1999
-
06/2001
Windows\\UNIX System Administrator
Patni Computer Systems Ltd.
Platform : Windows\ Sun Solaris 6,7\ Unix, IIS4, Microsoft Transaction server, iPlanet Web and
Application servers.
As System Administrator, responsibilities includes,
* Design, installation and maintenance of the networking infrastructure for the units and its
interconnectivity with other offices.
* Managing Users & Group Accounts, environments optimization and tuning.
* Installation, administration and maintenance of servers with required operating systems
* System administration of corporate DNS, Mail and Intranet Servers.
* Deciding and implementing backup strategies for all servers in the Unit.
* Maintenance and Upgradation of IBM, COMPAQ compatible PC's.
* Installation, Configuration and Administration of Web Servers like IIS4, Netscape Enterprise
Server and Netscape Application Server.
Application servers.
As System Administrator, responsibilities includes,
* Design, installation and maintenance of the networking infrastructure for the units and its
interconnectivity with other offices.
* Managing Users & Group Accounts, environments optimization and tuning.
* Installation, administration and maintenance of servers with required operating systems
* System administration of corporate DNS, Mail and Intranet Servers.
* Deciding and implementing backup strategies for all servers in the Unit.
* Maintenance and Upgradation of IBM, COMPAQ compatible PC's.
* Installation, Configuration and Administration of Web Servers like IIS4, Netscape Enterprise
Server and Netscape Application Server.
08/1997
-
10/1999
Customer Support Engineer cum Systems Administration
Unicorp Overseas Ltd.
Platform : Windows NT4\UNIX\Novell Netware4, IIS4.
One of the growing companies in the Indian IT industry - clocked a turnover of over Rs. 350 crores
in 1998 year and is on a Global thrust to expand into Systems business. It is today a major player
in Asia with Divisions focusing on different segments of the IT market. We distribute computers, are
into systems integration and services, execute turnkey contracts and handling projects all over
Asia.
The organization provided networking and system administration services to banking and financial
institutes.
As Customer Support Engineer, responsibilities includes,
* Installation of new PC's and Servers.
* Managing Users & Group Accounts, environments optimization and tuning of Novell and Windows.
* Installation, administration and maintenance of servers with required operating systems like
Novell Netware, SCO-Unix and Window Systems.
* Maintenance and Upgradation of IBM, COMPAQ compatible PC's.
* Installation, Configuration and administration of various communication devices like switches,
modems, and terminal servers. Providing Technical help to Customers & Engineers
One of the growing companies in the Indian IT industry - clocked a turnover of over Rs. 350 crores
in 1998 year and is on a Global thrust to expand into Systems business. It is today a major player
in Asia with Divisions focusing on different segments of the IT market. We distribute computers, are
into systems integration and services, execute turnkey contracts and handling projects all over
Asia.
The organization provided networking and system administration services to banking and financial
institutes.
As Customer Support Engineer, responsibilities includes,
* Installation of new PC's and Servers.
* Managing Users & Group Accounts, environments optimization and tuning of Novell and Windows.
* Installation, administration and maintenance of servers with required operating systems like
Novell Netware, SCO-Unix and Window Systems.
* Maintenance and Upgradation of IBM, COMPAQ compatible PC's.
* Installation, Configuration and administration of various communication devices like switches,
modems, and terminal servers. Providing Technical help to Customers & Engineers
11/1995
-
07/1997
Customer Support Engineer cum Systems Administrator
Savex Computers Pvt. Ltd.; Stock Holding Corporation of India
Platform : Windows95, NT \Unix\Novell Netware 3.11.
The company is a vendor, dealing in Compaq, IBM brands of PC's and various peripherals
As Customer Support Engineer (Residence Engineer in Stock Holding Corporation of India),
responsibilities includes,
* Installation of new PC's and Servers.
* Installation of Operating systems including Network operating systems like Novell, Windows NT.
* Installation of various software and hardware on Novell, Windows NT and UNIX servers, applying
various patches.
* Maintenance and Upgradation of COMPAQ, IBM compatible PC's.
* Internetworking of PC's with each other and to the corporate network.
* Installation, Configuration and administration of various communication devices like hubs,
switches and modems.
* Co-ordination with customers for smooth operation of their hardware setup.
The company is a vendor, dealing in Compaq, IBM brands of PC's and various peripherals
As Customer Support Engineer (Residence Engineer in Stock Holding Corporation of India),
responsibilities includes,
* Installation of new PC's and Servers.
* Installation of Operating systems including Network operating systems like Novell, Windows NT.
* Installation of various software and hardware on Novell, Windows NT and UNIX servers, applying
various patches.
* Maintenance and Upgradation of COMPAQ, IBM compatible PC's.
* Internetworking of PC's with each other and to the corporate network.
* Installation, Configuration and administration of various communication devices like hubs,
switches and modems.
* Co-ordination with customers for smooth operation of their hardware setup.
Local Availability
Only available in these countries:
India
