customer support representative
Teleperformance
Keywords
Skills
Microsoft Office-I can edit, work with Excel
Customer service-i have experience here, because i worked almost 1 year at Teleperformance
AutoCAD-i did this at university
Customer service-i have experience here, because i worked almost 1 year at Teleperformance
AutoCAD-i did this at university
Project history
11/2017
-
11/2018
1 year and 1 month Bucharest | Telecommunications | IT / Telecom
Responsible for all customer inquiries and questions
Provide excellent customer service at all times
Follow up to customer inquiries by taking specific action in a timely manner
Troubleshoot equipment and system problems
Problem solve to help customers resolve issues on first call
Enters data from customers into various software programs
Appropriately communicate with upset customers to resolve their inquiries
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses when needed
Performs other related duties and assignments as required and as assigned by supervisor
Exercise retention efforts when appropriate
Identify customers who are comparison-shopping and inquiring about contract terms
Assisting the customer with the correct price plan
Responsible for all customer inquiries and questions
Provide excellent customer service at all times
Follow up to customer inquiries by taking specific action in a timely manner
Troubleshoot equipment and system problems
Problem solve to help customers resolve issues on first call
Enters data from customers into various software programs
Appropriately communicate with upset customers to resolve their inquiries
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses when needed
Performs other related duties and assignments as required and as assigned by supervisor
Exercise retention efforts when appropriate
Identify customers who are comparison-shopping and inquiring about contract terms
Assisting the customer with the correct price plan
Local Availability
Only available in these countries:
Romania
