Customer Support Associate

Najma khan
Qualification & Educatio : Bachlore of Computer Application 
Place : Bangalore , India 
Languages Known: English, Hindi, and Marathi 
Marital Status: Single
Contact no :+ 91 7204868868 

My Career Objective
I want a platform where I can explore my capabilities to the fullest so that I can deliver my maximum output and make a name for myself in profession as well as in society.
I would like to work and contribute in a challenging work environment and to work in an area
demanding customer focus and people orientation.
Dedicated, Resourceful, Innovative Professional offering practical experience of3+ years in IT Sector as a role of customer support associate.

Professional Experience I am having 4+ years
SRK Group of Company and Digital Labs PVT. LTD Pune. (Duration- From August 2015 to 1 Feb 2016)
Role : HR Recruiter 
Handling the Marketing team and taking follow-up on them.
Supervise social media outreach.
Deliver content via LinkedIn, Twitter, Face book, email, or direct mail.
Coordinate and deliver email campaigns
Provide support to marketing department.
Coordinate flow of information and communication and disseminate it according to plan/strategy.
Work with manager and business units to determine event budget and manage expenses to that budget.
Develop marketing communications campaigns
Screening & short listing the right candidates for the interview. Conducting Interviews.       
Handling joining & induction formalities. Exit formalities. Candidate managemen
Handling Inbound and outbound calls 
Handle the Escalation calls of irate Customers
Coordinating with TL and with Operation Team to manage the call flow and sales.

Experience :
Virtusa, Pune (April '16' 2016 to June ’22 ' 2018)
Client : Amdocs Project AT&T U-verse

Profile: Customer Support/
Role : Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Handled incoming calls from clients to inquiries, resolving problems and correcting order's errors thorough many application which provided by company Provided quotes and executed online changes..

Experience
August '28 ' 2018 to March '29’ 2019
Eaton Technologies India Pvt. Ltd. Process Associate,
Order management in Sales.

Managing customer orders, including order entry and order changes. Responsible for calls and production per day.
• maintaining accurate customer information, validating pricing, verifying order terms and 
• conditions, confirming routing rules and entering shipment quantity and date information.
• Entering new orders from customers through entry system with emphasis on error-free order
• management. Maintaining accurate organized order files , acknowledgments and customer
• information. Proactively communicating in timely manner with teams/stakeholder regarding

Technical Knowledge
-Microsoft Excel ,Word 
-Windows  OS  7 &  8
-Adobe Photoshop, CorelDraw, Abode In design  and Adobe  Illustrator
-Adobe Dreamweaver
-HTML, and web Designing
-CRM clrafiy.

Skills : 
Active listening.
.

Self Assessment:-
 Friendly, kindly.
 Smart Work, Discipline.
Ability to take responsibility

Skills :
Good Communication and Rapport building skills 
Good Presentation skills and convincing skills 
Consistent, punctual and self-initiating skills
Leadership & team player with co-operative attitude.
Multitasking and self motivated
Customer service.
Problem-solving
commitment and goal-oriented always.


About me
I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I have a great eye for detail. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in Business Management.

Your's sincerely
Najma Harun Khan