Paul Jagadish available

Paul Jagadish

System Support Engineer, Senior associate

available
Profileimage by Paul Jagadish System Support Engineer, Senior associate from Chennai
  • 600 126 Chennai Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates:
  • Languages: Arabic (Native or Bilingual) | English (Limited professional)
  • Last update: 17.10.2020
KEYWORDS
SKILLS
FLA, SQL, NET, database, call flow, Symantec, Outlook Express, MS Outlook & Entourage, Mac, Microsoft Office (2003, 2007, 2010, 2013 & 2016), Operating System, Windows XP, Vista, Windows 7, Windows 8, Windows 10, MAC OS, CRM troubleshooting, Microsoft Certified Professional, WebEx, windows/Mac systems, Nebula
PROJECT HISTORY
  • 04/2016 - 10/2020

    • Sutherland Global Service
  • Senior Consultant
  • till date Sutherland Global Service, Chennai, Tamil nadu

    * Handling escalation calls.
    * Provide technical assistance to FLA on issues starting from the
    installation of the program, SQL & .NET, configuration of the
    database (sharing or syncing over the network), Office
    configuration and more.
    * Manage shared access of the database hosted server.
    database changes requested by the customer.
    * Manage queue on handling call flow.
    * Audit calls on regular basis and provide feedback to FLAs.
    * Report issues to Development team with the program and features.
    * Test the beta version of the program for any new upgrade or update
    release.
    * Monitored and managed staff performance to attain target metrics
    both individually and team unit.
    * Prioritized projects and project tasks depending upon key milestones
    and deadline dates.
    * Troubleshot issues by understanding issue, diagnosing root cause and
    coming up with effective solutions.
    * Supervised FLA on calls, identifying areas in need of improvement and
    implementing plans to rectify issues.

  • 07/2014 - 12/2015

    • Netsys Infotech
  • System Support Engineer
  • * Working on windows desktops & servers.
    * Trouble shooting hardware & software issues.
    * Maintaining asset records
    * Installing OS & softwares
    * Configuring and trouble shooting mails
    * Trouble shooting hardware & software issues.
    * Maintaining asset records.
    * Installing OS & software..
    * Worked effectively in both independent and team environments to
    exceed IT goals.

  • 09/2011 - 06/2014

    • PreMedia Global
  • System Engineer
  • * Working on window & MAC (10.3,10.4,10.5,10.6 & 10.7).
    * Working with Symantec Endpoint Protection V12.1.4.
    * Providing remote support for US customers.
    * Providing solutions for different kind of hardware/software issues.
    * Configuring & Trouble shooting Mail Clients like Outlook Express,
    MS Outlook & Entourage, Live mail.
    * Managing & Monitoring server 2003.
    * Trouble shooting Hardware issues.
    * Installing and troubleshooting OS and Software's for Windows and
    Mac.

  • 12/2010 - 07/2011

    • Nebula Computers
  • Dell Service Engineer
  • * Interacting with Dell customers.
    * Trouble shooting Laptop and Desktop issues.
    * Assembling and dissembling Laptop and Desktop.
    * OS and software installation.
    * Providing timely resolution based on SLA.
    * Preparing Daily, weekly & monthly reports.

  • 05/2009 - 12/2009

    • Perot Systems
  • Executive
  • * Verifying Insurance applications.
    * Verifying additional applications.
    * Checking that the customer meets all requirements.
    * Capturing all required data's in system database.
    * Sending mail to the customers for missing documents.

  • 06/2007 - 04/2009

    • Lason India Pvt Ltd
  • Junior Processor
  • * Downloading documents.
    * Entering required data into database.
    * Verifying documents.
    * Creating weekly report.
    * Giving feedback for error documents.

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