Freelance Developer at Farte Razvan-Dan PFA

Integrate big customers like Asendia, B2C Europe, Hermes UK, DG International, Fedex, P2P to final mile local carriers and to delivery networks throughout Europe (Baltics, Balcans, CE, Scandinavia and more)

Investigate issues in data flow and provide solutions and suggestions to the customers and their third party ERP, WMS, E-commerce providers.

Train and teach internal customer support team for best use of available tools when dealing with customers, their parcels, tracking, performance reports on shipping.
building the internal IT documentation.

Management on customer access roles and authorization.

Stakeholder and coordinator role in new internal software outsourced projects. Manual test role. Development role.

With my experience in software development, Linux systems, API Integrations, E-commerce website development and with the continuous learning of specifics of Logistics industry, I am able to cover many responsabilities for my client and provide in house advice and solutions for their needs. I am also able to jump on technical issues that noone in the team is able to handle and provide resolution, quick fixes and suggest plans on bigger needs.

I'm building the pipeline for automation and writing the Selenium tests for 2 of my customer's products.

I'm using Selenium, Codeception (PHP powerful testing framework), PHP Unit, Travis CI, Docker and Docker Compose.
I'm setting up the environments, fixing the pipeline, writing new Selenium tests. 

//Todo I'll be adding more details for this listing

From time to time, if I have free capacity, I develop new functionalities in ShortPixel.com website's dashboard and landing pages using pure PHP and a couple of legacy templating frameworks.

ShortPixel is a WordPress centered company, with it's own WP plugins for image optimization and media management.

I was looking for WordPress projects and this is how I came across ShortPixel's job offer at the beginning of the year.

My role was as follows:
- reply the customers via our HelpScout CRM system
- inspect and identify possible issues of the customer directly in the frontend of their site using google chrome developer tools (Network, Sources, Elements, JS Debug)
- read the knoledge base and orient the customers towards the solutions
- in some cases reading documentation of other plugins to identify possible conflicts between their products and our product
- fixing and improving the existing documentation. Adding new documentation (both internal and for the customers)
- consult with team members regarding different tasks, regarding our products and regarding improvements, feedbacks and other topics I would see whilst working there
- investigating and testing our products. Creating various test cases, similar to the customer's ones, creating different WP environments, configuring various parameters, applying SQL dumps, using SSH to login to customer machine/our machines
- reading through closed tickets to find similar issues and the resolutions found there in order to direct the customers toward the same solutions
- using our internal systems for fixing customer issues with billing, invoices, quota usage, email change etc

It was a really short but fun project. I found it really easy to grasp, even though I never did customer support ever before.
My customer needed me for a couple development functionalities and for automated testing, so I stopped working on support and focused my energy in other areas of the products.