Integrate big customers like Asendia, B2C Europe, Hermes UK, DG International, Fedex, P2P to final mile local carriers and to delivery networks throughout Europe (Baltics, Balcans, CE, Scandinavia and more)
Investigate issues in data flow and provide solutions and suggestions to the customers and their third party ERP, WMS, E-commerce providers.
Train and teach internal customer support team for best use of available tools when dealing with customers, their parcels, tracking, performance reports on shipping.
building the internal IT documentation.
Management on customer access roles and authorization.
Stakeholder and coordinator role in new internal software outsourced projects. Manual test role. Development role.
With my experience in software development, Linux systems, API Integrations, E-commerce website development and with the continuous learning of specifics of Logistics industry, I am able to cover many responsabilities for my client and provide in house advice and solutions for their needs. I am also able to jump on technical issues that noone in the team is able to handle and provide resolution, quick fixes and suggest plans on bigger needs.