Juliano Muniz available

Juliano Muniz

Project Manager, Incident Manager and System Manager, System Administrator, TECHNICAL AND IMPLEMENTA

available
Profileimage by Juliano Muniz Project Manager, Incident Manager and System Manager, System Administrator, TECHNICAL AND IMPLEMENTA from SoPaulo
  • 01506-000 São Paulo Freelancer in
  • Graduation: MBA project management
  • Hourly-/Daily rates:
  • Languages: English (Native or Bilingual) | Portuguese (Native or Bilingual) | Spanish (Native or Bilingual)
  • Last update: 18.12.2020
KEYWORDS
PROFILE PICTURE
Profileimage by Juliano Muniz Project Manager, Incident Manager and System Manager, System Administrator, TECHNICAL AND IMPLEMENTA from SoPaulo
SKILLS
APIs, ITIL, VMware server environment, server administration, SAP, ERP, Lotus Notes Buddy, MCSA, MCSE
PROJECT HISTORY
  • 06/2012 - 08/2020

    • Poly - Video, Voice and Telepresence Company
    • 1000-5000 employees
    • Telecommunications
  • Global Program Manager - Enterprise Service Manager
  • Provide leadership, governance, and support for the delivery of video infrastructure, endpoints and APIs;
    focused primarily on customer satisfaction, achievement of quality goals, and region profitability targets as
    Program Manager. Managed lean projects that generated around 2 million dollar in costs savings in 2018-19.
    Direct program manager responsible for Managed Service for all global projects and internal projects like data
    centers and connection links.
    As Enterprise Service manager primarily focused on helping customers achieve Video infrastructure
    optimizations supporting their environment.
    Management of resources; providing direction on performance, career mentoring, and training together with
    Regional Service Manager to align resource capabilities with the Polycom strategies.

    Key Accomplishments:
    * Alignment of Project Management Office delivering effectively and efficiently on scope, time and costs
    for our Global projects in three languages
    * Improvements in customer satisfaction metrics for consulting engagements delivered globally through
    a program of direct customer outreach, delivery quality improvements, and statement of work
    standardization efforts.
    * Partnerships with regional sales teams to provide more than 200 sales leads were not identified previously
    for them.
    * Facilitated change management process to be implemented

  • 07/2008 - 06/2012

    • Algar Telecom - TelecommunicationTelecommunication companycompany
    • 500-1000 employees
    • Telecommunications
  • Project Manager, Incident Manager and System Manager
  • Executed changes necessary to demonstrate a measurable increase in the reliability, availability, and
    recover ability of key business systems. Direct managed 10 network and server engineer and indirect
    responsible for more 15 allocated in customer environment.
    Led efforts to achieve compliance with customers computers roll outs. Provided technical information
    during sales visits for customers.
    The project management was focused on achieving resources optimizations through the deployment of
    virtualized servers, services and link migrations.
    Key Accomplishments:




    * An availability strategy based upon the adoption of selected ITIL framework components; which
    focused on decreasing the occurrences of unplanned downtime, decreasing incident resolution times,
    and improving governance over the environment.
    * Improved availability of critical business systems to exceed Service Level Agreements (SLA) by
    leveraging formal Incident, Change, and Problem management processes. The primary drivers of
    improvement were the reduction of reoccurring incidents, improved resolution times, and a reduction
    in technical deployment defects.
    * Technical Services designing to provide support to sales during customer visit and to customer during on
    board process.
    * Deployment of a VMware server environment to provide more business availability, easier disaster
    recovery process service applications and back up process flexibility.

YOUTUBE - VIDEO

This is a project I had worked with a start up for State of São Paulo hackathon

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