AS

Anjali Sinha

available

Last update: 06.09.2022

ServiceNow Developer, Servicenow Administrator, Servicenow Trainer

Graduation: BSc IT
Hourly-/Daily rates: show
Languages: English (Limited professional) | Hindi (Native or Bilingual)

Attachments

AnjaliSinha.pdf

Skills

I am working currently as Operations Lead and Servicenow Developer. I worked on the ITSM & customized modules in Servicenow. Also i worked in 

Overall 7+  years of industry experience in IT. Majorly worked on Servicenow, for around 3+  years and lead teams for the operations activities and also managed projects. Strong technical experience in Serviceow, Control-M, Core Java, HTML/CSS, Javascript, SQL and linux platforms. Also worked on Linux platform for manual testing. 

ITIL V3 certified and well versed with ITSM processes. 

Specialties: Servicenow, Java, leadership skills, problem solving skills, Excellent in people management , project managerment. Strategy building , mentoring , management consulting, Innovation , self performance consulting , freelancing on technical evaluation in Servicenow, ITSM areas, Manual testing, Regression testing, Job scheduling in Control-M.

Project history

09/2018 - Present
Servicenow Developer
TCS (Internet and Information Technology, >10.000 employees)

Working as a operations lead and servicenow Developer in a Servicenow Infra team.

01/2017 - 08/2018
Servicenow Administrator
Merck

Project Description : Merck is a German multinational pharmaceutical, chemical and life sciences company
headquartered in Darmstadt,.The project key concept to develop Customized Service Now Application to handle
most of the Service Management modules of the business process with Service Now suite like Change
Management, Incident Management, Problem Management, Service Request Management and other
customizations according to the Business requirements.

Roles andResponsibilities:

* Worked as ServiceNow admin for the implementation of ITIL Process and Performed daily Activities as per
the process.
* Handled Incidents, Problems and Requests in ServiceNow.
* Maintained business services and configuration item relationships in Service-Now tool.
* Worked on the development of templates and components.
* Worked on group and user creation and Managed users, groups and roles.
* Managed data with Table, Import Sets, and Update Sets.
* Managed User Administration in ServiceNow providing the required levels of Access for the customized
solutions.
* Configuration of Email Notification and Alerts to notify users about specific activities in the system.
* Investigating performance issues and use system logs to find issues.
* Created on SLA's and SLA Schedule based on requirement.
* System understanding of the existing applications and working closely with Business and technical
stakeholder to manage ongoing changes.
* Interacting with onsite and offshore team in resolving their problems.
* Performed group and CI relationship management activities.
* Performed monthly release activity for Servicenow.

10/2014 - 12/2016
Scheduler
Kimberly Clark

Project Description : Kimberly-Clark Corporation is an American multinational personal care corporation
that produces mostly paper-based consumer products. The objective of this project is to schedule Jobs using
control-M and support for the jobs related to different activities for client.

Roles andResponsibilities:

* Understanding and analysing the business and resource requirements.
* Created Batch and SAP job on client and user request based on their requirements.
* Alert monitoring for client system.
* Worked on Control-M to schedule jobs.
* Administer the automated job scheduling system, Control-M
* Worked on Service Now tool for incident and requests for the client.

08/2013 - 09/2014
System Tester
Nokia Siemens Network

Project Description : Nokia Siemens Networks (NSN)) is a multinational data networking
and telecommunications equipment company headquartered in Espoo, Finland, and wholly owned subsidiary
of Nokia Corporation.The objective of this project was to perform system Verification of the Builds for client.

Roles andResponsibilities:

* Handle an SQT (Sanity Quick Test) in which I had to execute regression suite overnight and analyse the
failed test cases next day.
* Report the bugs and then test again for the provided corrections.
* Upload the test results in Quality Centre through which client can cross check the results.
* Fix faulty scripts and design new test cases whenever required.
* Responsible for gathering test execution data on daily basis and sending mail to the team.
* Responsible for sending progress reports on the weekly basis.
* Defects created related to the hardware issue using Jira tool.
* Prepare functional documents for respective modules and lead training and brain storming sessions as
part of knowledge sharing.
* Interact with client and co-ordinate with on-site team when needed.

Local Availability

Only available in these countries: India
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