Profileimage by VERONICAARLETTE SantanaMartinez Industrial Engineer / logistics, procurement & customer service from Ebhausen

VERONICA ARLETTE Santana Martinez

available

Last update: 06.09.2022

Industrial Engineer / logistics, procurement & customer service

Graduation: Industrial Engineer Bachelor‘s Degree
Hourly-/Daily rates: show
Languages: German (Limited professional) | English (Full Professional) | Spanish (Native or Bilingual)

Attachments

veronica-santana-cv.docx

Skills

SUPPY CHAIN
  • Skills to cover procurement, logistics, customer service, Imports.
IT Tools
  • Microsoft Office & SAP
OFFICE’S MANAGEMENT
  • Extensive experience coordinating schedules.
  • Maintaining calendars.
  • Arranging transportation and making travel arrangements.
  • Outstanding interpersonal skills and commitment to customer service

Project history

03/2019 - 03/2021
Administrative assistant
JP Automation GMBH / Automation Systems

* Administrative and information management.
* Create documents and presentations.
* Several purchases of non-productive items
* Agenda management, travel organization and booking

02/2021 - 02/2021
Customer Service Representative

* Account manager for top clients since the reception of the order, followed by each part of the
process like planning, manufacturing, warehousing, transportation and invoicing, till the delivery
and post service. Some of my accounts: Procter & Gamble, Femsa, Pepsi, Henkel, BDG (Nivea),
Kimberly Clark, etc.
* Customer service survey and OTIF responsible. Average 98.5%

02/2021 - 02/2021
Import executive

* Imports and exports executive of raw materials for cosmetics production. Intensive relation with
suppliers in origin, clients, custom brokers, carriers, airlines, warehouses and customs. Cost and
time monthly reports.

11/2017 - 02/2021
Projects and Procurement Coordinator
Fresenius Medical Care de Mexico / Health Industry

* Automotive fleet purchases and administration.
* Search and negotiation with important companies to provide our employees great deals and
discounts with them as corporative benefits.
* Processes and documentation improvement.
* Managed of non-productive purchases for Mexico City and Guadalajara plant.
* Coordinate Special projects like trainings, conventions, annual meetings, construction and
maintenance projects with the architects and directors.
* New suppliers' research and development, such as collaboration with the legal department to
create their contracts.

05/2012 - 02/2021
Administrative assistant
JP Automation GMBH / Automation Systems

* Administrative and information management.
* Create documents and presentations.
* Several purchases of non-productive items
* Agenda management, travel organization and booking

01/2005 - 06/2006
Operations and Customer Service for Orthopaedic Surgeries
Stryker Mexico / Health Industry

instruments and technicians in all the Country to attend around 40 surgeries per day distributed
in knee, hip, elbow and spine. Some of them were urgencies caused by accidents. 99.99% surgeries
on time and complete.
* Participation in the organization of orthopedic congresses.
* Technicians training and supervision directly in surgeries.
* Customer service for doctors, hospitals and distributors.

10/2002 - 10/2004
Customer Service and Special Projects
AAACESA Customs Merchandise warehouse; Mexico City Airport / International Commerce

* Customer relations development with airlines, custom brokers and freight forwarders.
* Negotiations with other warehouses to transfer merchandises for better conditions.
* Special projects such as: new warehouse viability in other customs, new cooling system
acquisition and society with custom brokers and freight forwarders.
* Participation in the organization of congresses for the pharma industry in order to use the
cooling services of the warehouse.

Local Availability

Open to travel worldwide
Profileimage by VERONICAARLETTE SantanaMartinez Industrial Engineer / logistics, procurement & customer service from Ebhausen Industrial Engineer / logistics, procurement & customer service
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