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Last update: 06.09.2022

CRM/CPQ/CLM Consultant & end-to-end digital transformation specialist

Graduation: Business Information Management & Business Psychology
Hourly-/Daily rates: show
Languages: German (Native or Bilingual) | English (Full Professional) | Persian (Native or Bilingual) | Spanish (Elementary)

Attachments

2021_CV_ZohrabIstalifie_ENGLISCH_03_2021.pdf
ZI_INTRO_PROFIL.pdf

Skills

  • 7+ years experience in end-to-end digital transformation strategies and implementations.
  • Functional lead for global roll outs of Salesforce, CPQ and CLM solutions.
  • Assessment of as-is business processes & customer journeys and identification of improvement areas for the future state technology landscape. 
  • Aassessments and evaluation of potential vendors for the future state system landscape including integration strategies following micro service architectures and API first approaches 
More info upon request.

Project history

11/2018 - 07/2020
Design Practice Lead, Digital Transformation
4C

* Consult key accounts in the manufacturing-, real estate- and IT industry on their digital transformation journey
using Salesforce CRM and other solutions as part of the future IT landscape
* Collaborate with C-Suite to go through the business analysis, strategic objectives and value drivers to achieve
business objectives
* Leading design teams to analyze the envision and design the implementation for the actual implementation based
on the analyzed AS-IS processes, optimization areas and agreed TO-BE processes
* First level of escalation on all projects, ensuring strong relationships with clients and actively working on
mitigation escalation risks
* Facilitate and ensure delivery of project management methodology - including project kick-off, ongoing project
oversight and delivery excellence on all client engagements

05/2018 - 11/2018
Senior Consultant, Customer, Channel & Digital
Deloitte Consulting GmbH

* Advise a multinational retail holding with an omni-channel strategy to seamlessly connect with their customer
* Develop a 360° view online and offline in order to establish a truly customer centric omni-channel shopping
experience on the basis of Salesforce service- and marketing cloud applications
* Launch of an intuitive app-based omni-channel loyalty program to serve the purpose of rewarding customers'
loyalty using tailor-made incentives
* Use segment foundation and multiformat data to ultimately enable possibilities for running efficient and
targeted marketing campaigns on a new 360° view and 1-to-1 personalized offers

11/2015 - 04/2018
Team Lead, Cloud First
Accenture Technology Solutions GmbH

* Understand and translate customer needs on salesforce implementation/transformation into business and
technology solutions for the communication and information technology industry and a non-profit organization
* Leading the functional side with up to five colleagues on-shore and six off-shore for the global roll-out of
Salesforce and CPQ solutions in 40+ countries
* Support the top management on resource- and budget planning

03/2013 - 06/2015
Bookmy Coach
Co - Founder Schwump GmbH

* Identification of fundraising channels to fund a software-as-a-Service (SaaS) for the sports industry with a market
volume of 60 billion euro
* Preparing, writing and pitching a business plan for the total investment of € 750,000
* Setting up an international team for the development of SaaS with multiple capabilities such as online online
booking- and payment), capacity management and predictive analytics
* Managing and leading the operations with 14 employees in product development, marketing, HR and finance

08/2011 - 02/2015
Qualified IT specialist
Deutsche Telekom AG


Local Availability

Open to travel worldwide
Open for travel
Profileimage by Anonymous profile, CRM/CPQ/CLM Consultant & end-to-end digital transformation specialist CRM/CPQ/CLM Consultant & end-to-end digital transformation specialist
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