Digital Transformation Subject Matter Expert
Detecon International GmbH
Keywords
Skills
- International experience with giant Consulting/ITC companies in many countries and continents across the world (Accenture, Deloitte, Ericsson Consulting, Nokia, Detecon,…)
- Managed complex multi-million-dollar transformation projects successfully (up to 80M$)
- Business Consultancy and IT/Digital Transformation Strategy/Roadmap
- Operational Efficiency planning toward OPEX Reduction (Processes, Tools, Organization, People)
- Project Management and Project Management Office (PMO) Setup (Waterfall, Agile, DevOps)
- Proven leadership, communication and negotiation skills
- Managed System Integrations (SI), BSS/OSS, CRM SAP, CEM, Billing, Charging, Mediation, Mobile Money, Catalogue/Order Management, Data Centers…solution projects
- Certifications: PMP certification (2004), ITIL Certification, SAP Consultant Certification (2003)
Project history
06/2020
-
10/2020
Part of the Saudi Telecom Compagny (STC) E2E Digital Transformation program covering Fix,
Mobile, Radio, Core, Transmission, Cloud/NFV, Applications,...I was the advisor and subject matter
expert for STC's Sr management for the OSS and BSS operational transformation and evolution
roadmap for the next 5 years.
My main role was to identify New telecom market digital trends through new products and services,
build a business plan and position it within the STC evolution roadmap whenever it is relevant.
Mobile, Radio, Core, Transmission, Cloud/NFV, Applications,...I was the advisor and subject matter
expert for STC's Sr management for the OSS and BSS operational transformation and evolution
roadmap for the next 5 years.
My main role was to identify New telecom market digital trends through new products and services,
build a business plan and position it within the STC evolution roadmap whenever it is relevant.
09/2012
-
11/2019
Digital Services Operational Program Director
Ericsson
Areas of expertise:
* Sr Advisor to the CxO Level
* Digital Transformation and Efficiency (OPEX, Process, KPIs, tools and Organization)
* PMO set-up, Governance strategy and projects portfolio Management
* Consulting and Systems Integration
* Management/Coordination of an E2E engagements
Main responsibilities/Achievements:
* Responsible for all customer IT Digital project portfolio (BSS/OSS, Billing, Charging, Mediation,
Mobile Money, Catalogue/Order Management, Data Centers,...)
* Led customers E2E Transformation Roadmap: Operational Efficiency, Digital Monetization
Transformation (Charging, Billing, Catalogue/Order, Inventory Management...)
* Proposed, Sold and developed Transformation programs
* Worked in close alignment with global business unites and Local Customer sales & Delivery
teams and proactively contributed to ensuring customer satisfaction by maintaining positive
relationships with C-levels, either on an ongoing basis or in projects basis
* Helped Ericsson to move from being perceived as a just Telco provider to a real long term
partner by also extending the relationship to other departments (CMO, CFO, CSO,..) in addition
to the CTO Organization
* Established a Governance Model and PMO between Ericsson and Operators and made our
relation a more business and strategic driven one than simple project based relation
* Proactively contributed in defining products and service solutions
* Proactively participated in driving improvement of project delivery
* Mentored/Coached others within own areas of expertise
* Sr Advisor to the CxO Level
* Digital Transformation and Efficiency (OPEX, Process, KPIs, tools and Organization)
* PMO set-up, Governance strategy and projects portfolio Management
* Consulting and Systems Integration
* Management/Coordination of an E2E engagements
Main responsibilities/Achievements:
* Responsible for all customer IT Digital project portfolio (BSS/OSS, Billing, Charging, Mediation,
Mobile Money, Catalogue/Order Management, Data Centers,...)
* Led customers E2E Transformation Roadmap: Operational Efficiency, Digital Monetization
Transformation (Charging, Billing, Catalogue/Order, Inventory Management...)
* Proposed, Sold and developed Transformation programs
* Worked in close alignment with global business unites and Local Customer sales & Delivery
teams and proactively contributed to ensuring customer satisfaction by maintaining positive
relationships with C-levels, either on an ongoing basis or in projects basis
* Helped Ericsson to move from being perceived as a just Telco provider to a real long term
partner by also extending the relationship to other departments (CMO, CFO, CSO,..) in addition
to the CTO Organization
* Established a Governance Model and PMO between Ericsson and Operators and made our
relation a more business and strategic driven one than simple project based relation
* Proactively contributed in defining products and service solutions
* Proactively participated in driving improvement of project delivery
* Mentored/Coached others within own areas of expertise
01/2011
-
08/2012
Principal - Global Services
Nokia Siemens Networks
Areas of expertise:
* Sr Advisor to the CxO Level
* Business and Operational Transformation and Efficiency programs
* PMO set-up, Governance strategy and projects portfolio Management
* Consulting and Systems Integration
Main responsibilities/Achievements:
* Main Focus Clients: North America, Middle East and Africa for global customers
* Managed multimillion USD deals and insurred E2E Sales and delivery process by leading and
working in close alignment with global business Unites and Local Customer sales & Delivery
teams.
* Proactively contributed in ensuring customer satisfaction by maintaining positive relationships
with C-levels.
* Established Governance Models and PMOs between NSN and Operators.
* Sr Advisor to the CxO Level
* Business and Operational Transformation and Efficiency programs
* PMO set-up, Governance strategy and projects portfolio Management
* Consulting and Systems Integration
Main responsibilities/Achievements:
* Main Focus Clients: North America, Middle East and Africa for global customers
* Managed multimillion USD deals and insurred E2E Sales and delivery process by leading and
working in close alignment with global business Unites and Local Customer sales & Delivery
teams.
* Proactively contributed in ensuring customer satisfaction by maintaining positive relationships
with C-levels.
* Established Governance Models and PMOs between NSN and Operators.
02/2009
-
12/2010
Principal, Director of Ericsson Consulting
Ericsson
Areas of expertise:
* Consulting and Systems Integration
* Business and Operational Transformation and Efficiency (OSS/BSS, Process, tools, people and
Organization), Service Assurance, Managed services
* Business planning and Go to market Strategy
* Contributed on the development of new E/// offers and product in Sweeden
Main responsibilities/Achievements:
* Built and managed the consulting practice for North Africa
* Worked in close alignment with different commercial accounts to support with the commercial
and delivery process
* Established projects governance and be part of steering groups
* Proactively contributed in defining products and service solutions
* Proactively contributed to the knowledge sharing process
* Consulting and Systems Integration
* Business and Operational Transformation and Efficiency (OSS/BSS, Process, tools, people and
Organization), Service Assurance, Managed services
* Business planning and Go to market Strategy
* Contributed on the development of new E/// offers and product in Sweeden
Main responsibilities/Achievements:
* Built and managed the consulting practice for North Africa
* Worked in close alignment with different commercial accounts to support with the commercial
and delivery process
* Established projects governance and be part of steering groups
* Proactively contributed in defining products and service solutions
* Proactively contributed to the knowledge sharing process
02/2007
-
02/2009
Manager - Enterprise Applications
Deloitte Consulting
* Helped clients reviewing their business strategy and redesign their operations using latest
technologies and best practices
* Led the different project teams, review project resources, approaches and budget.
* Helped implementing Deloitte EVD (Enterprise Value Delivery) project methodology at client's
program management offices
* Set on client's steering committee boards and represent project teams at the Project
Management Office (PMO)
technologies and best practices
* Led the different project teams, review project resources, approaches and budget.
* Helped implementing Deloitte EVD (Enterprise Value Delivery) project methodology at client's
program management offices
* Set on client's steering committee boards and represent project teams at the Project
Management Office (PMO)
05/2003
-
01/2007
Team Manager & project Manager
Accenture Inc
Worked in Telecom, IT, Manufacturing and Pharmaceutical industries in delivering critical new
business systems using next generation technologies, implementing proven project tools based on
modern methodologies and infuse best practices into all levels of the organization to help
accelerate business capability of my clients.
As a Project Manager - member of the TELUS Business (OSS/BSS) Transformation team:
* Participated on the TELUS Communication and TELUS Mobility merger (Day1 and Day2)
* Worked directly with senior level executives (EVP, VPs, Partners, Directors) and represented the
project team at client meetings
* Conducted vendors/Systems selection processes and defined selection criteria and metrics
* Established the PMO and program management approach, staffing, responsibilities, and
schedule
* Managed and maintained relationships and coordinated work between various teams, vendors
and sub-contractors at different locations
* Ensured that the project team followed all quality assurance procedures
business systems using next generation technologies, implementing proven project tools based on
modern methodologies and infuse best practices into all levels of the organization to help
accelerate business capability of my clients.
As a Project Manager - member of the TELUS Business (OSS/BSS) Transformation team:
* Participated on the TELUS Communication and TELUS Mobility merger (Day1 and Day2)
* Worked directly with senior level executives (EVP, VPs, Partners, Directors) and represented the
project team at client meetings
* Conducted vendors/Systems selection processes and defined selection criteria and metrics
* Established the PMO and program management approach, staffing, responsibilities, and
schedule
* Managed and maintained relationships and coordinated work between various teams, vendors
and sub-contractors at different locations
* Ensured that the project team followed all quality assurance procedures
11/2001
-
04/2003
Business Systems Analyst / Project Manager
C-Chip Technologies Inc
* Conducted quantitative and qualitative market analyses with functional managers to identify
business opportunities, customer needs and developed product requirements
* Developed strategic E-business plan and information systems architecture for GPRS-RFID
tracking devices via web-based solution using profiling, personalization and customer retention
techniques
business opportunities, customer needs and developed product requirements
* Developed strategic E-business plan and information systems architecture for GPRS-RFID
tracking devices via web-based solution using profiling, personalization and customer retention
techniques
Local Availability
Only available in these countries:
Tunisia
Available for up to 70% travel
Other
I am a managing consultant leader with over 20 years of contribution in culturally and geographically diverse & volatile environments, spurring Business development and managing growth through Technology.
I enjoy building Top Talents and leading strong teams to execute innovative transformations in the IT & Technology Digital landscape enabling companies to follow an aggressive operational and commercial strategy that would not have been possible otherwise.
Finding innovative ways to grow Business, Transforming organizations and turning around companies, merging technical landscapes via appropriate resources are some of the challenges that have enhanced my capabilities & added value to the organizations I have worked for so far.
In the era that we are living and the unstable socioeconomic environment we are facing, we have to pursue ideas that result in long term business benefit & demonstrate tenacity even if experiencing significant resistance.
That’s why, to better serve my customers, I’ve always tried to be creative and result driven leader. Consistent record in driving strategic initiatives and building high performing teams that deliver growth, inspire innovation and meet tomorrow's challenges.
My leadership style is transformational; communicate clear vision, development of the team, customer value, stay focused and deliver results.
I enjoy building Top Talents and leading strong teams to execute innovative transformations in the IT & Technology Digital landscape enabling companies to follow an aggressive operational and commercial strategy that would not have been possible otherwise.
Finding innovative ways to grow Business, Transforming organizations and turning around companies, merging technical landscapes via appropriate resources are some of the challenges that have enhanced my capabilities & added value to the organizations I have worked for so far.
In the era that we are living and the unstable socioeconomic environment we are facing, we have to pursue ideas that result in long term business benefit & demonstrate tenacity even if experiencing significant resistance.
That’s why, to better serve my customers, I’ve always tried to be creative and result driven leader. Consistent record in driving strategic initiatives and building high performing teams that deliver growth, inspire innovation and meet tomorrow's challenges.
My leadership style is transformational; communicate clear vision, development of the team, customer value, stay focused and deliver results.
