José dos Santos Costa available

José dos Santos Costa

Customer Sucess Manager

Profileimage by Jos dosSantosCosta Customer Sucess Manager from BuenosAires
  • 1846 Buenos Aires Freelancer in
  • Graduation: Industrial Engineer Student
  • Hourly-/Daily rates:
  • Languages: English (Full Professional) | Portuguese (Full Professional) | Spanish (Full Professional)
  • Last update: 25.03.2021
Profileimage by Jos dosSantosCosta Customer Sucess Manager from BuenosAires
CV - José DOS Santos Costa

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Dear Ms /Mr
Hope this letter finds you well!
My name is José dos Santos Costa, Brazilian, and I have been living in Buenos Aires for more than 15 years.  During this period, I worked, and have been working, for well-known Multinational Companies.
 I have experience in Technical, Training, Commercial, Customer Technical Support, Vendor Management, and Customer Service Management area. My educational background and language skills enable me to work, and adapt, to any kind of job. My current position involves working in a key Commercial area as Small and Medium Enterprises Account Manager.
I am a conscientious person who works hard and pay attention to detail. I am flexible, quick to pick up new skills, self-motivated, and eager to learn from others.
Yours sincerely,
José dos Santos Costa
  • 08/2020 - 08/2020

    • Telmex International
  • Project Manager
  • * Manage the day to day administration, implementation and follow-up of International
    Telecommunication projects in Central America, Latin America, and USA, including overall
    responsibility for communications and organization of activities.

  • 12/2014 - 07/2016

    • Telefonica Argentina
  • Service Manager
  • Driving to build and maintain the client's emotional loyalty to Telefonica through ownership of
    the relationship, focusing on retention of client base and revenue, and consistent delivery of
    customer satisfaction measures.

  • 07/2014 - 12/2014

    • IFX Networks
  • Service Manager
  • . Investigating and solving customers' problems, which

    may be complex or long-standing problems that have

    been passed on by Company´s NOC.

  • 10/2012 - 12/2013

    • Sprint International
  • Technical Program Manager (Argentina & Uruguay)
  • . Serve as Country Manager, being a key point of

    contact to network and product management in support

    of network initiatives, product development, and vendor management

  • 05/2007 - 10/2009

    • Telmex International
  • Supplier Manager
  • * Manage Vendors and the services they supply providing seamless quality of
    Telecommunication service to the business, ensuring that customer satisfactions are obtained.

  • 05/2004 - 05/2007

    • Verizon Business
  • Network Engineer
  • . Level one technical IP support for Verizon Business LATAM customers
    . Responsible for training the new LCTAC (Latin America Technical Assistance Center)

  • 12/2000 - 05/2004

    • Nec Argentina
  • Export Department Account Manager
  • . My main responsibility is expanding sales by contacting NEC´s branches abroad (Africa, Asia,
    and Latin America) promoting NEC Argentina's services and products.

  • 12/1997 - 12/2000

    • Nec Argentina
  • Training Center Head and Instructor
  • . Helped to build the Training Center from ground zero, firstly as Instructor, following as
    Department Head.