Profileimage by Jos dosSantosCosta Customer Sucess Manager from BuenosAires

José dos Santos Costa

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Last update: 06.09.2022

Customer Sucess Manager

Graduation: Industrial Engineer Student
Hourly-/Daily rates: show
Languages: English (Full Professional) | Portuguese (Full Professional) | Spanish (Full Professional)

Attachments

145605.pdf

Skills

Dear Ms /Mr
Hope this letter finds you well!
My name is José dos Santos Costa, Brazilian, and I have been living in Buenos Aires for more than 15 years.  During this period, I worked, and have been working, for well-known Multinational Companies.
 I have experience in Technical, Training, Commercial, Customer Technical Support, Vendor Management, and Customer Service Management area. My educational background and language skills enable me to work, and adapt, to any kind of job. My current position involves working in a key Commercial area as Small and Medium Enterprises Account Manager.
I am a conscientious person who works hard and pay attention to detail. I am flexible, quick to pick up new skills, self-motivated, and eager to learn from others.
Yours sincerely,
José dos Santos Costa

Project history

08/2020 - 08/2020
Project Manager
Telmex International

* Manage the day to day administration, implementation and follow-up of International
Telecommunication projects in Central America, Latin America, and USA, including overall
responsibility for communications and organization of activities.

12/2014 - 07/2016
Service Manager
Telefonica Argentina

Driving to build and maintain the client's emotional loyalty to Telefonica through ownership of
the relationship, focusing on retention of client base and revenue, and consistent delivery of
customer satisfaction measures.

07/2014 - 12/2014
Service Manager
IFX Networks

. Investigating and solving customers' problems, which

may be complex or long-standing problems that have

been passed on by Company´s NOC.

10/2012 - 12/2013
Technical Program Manager (Argentina & Uruguay)
Sprint International

. Serve as Country Manager, being a key point of

contact to network and product management in support

of network initiatives, product development, and vendor management

05/2007 - 10/2009
Supplier Manager
Telmex International

* Manage Vendors and the services they supply providing seamless quality of
Telecommunication service to the business, ensuring that customer satisfactions are obtained.

05/2004 - 05/2007
Network Engineer
Verizon Business

. Level one technical IP support for Verizon Business LATAM customers
. Responsible for training the new LCTAC (Latin America Technical Assistance Center)
employees.

12/2000 - 05/2004
Export Department Account Manager
Nec Argentina

. My main responsibility is expanding sales by contacting NEC´s branches abroad (Africa, Asia,
and Latin America) promoting NEC Argentina's services and products.

12/1997 - 12/2000
Training Center Head and Instructor
Nec Argentina

. Helped to build the Training Center from ground zero, firstly as Instructor, following as
Department Head.

Local Availability

Only available in these countries: Argentina
Negotiable
Profileimage by Jos dosSantosCosta Customer Sucess Manager from BuenosAires Customer Sucess Manager
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