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Last update: 14.03.2024

Product Manager

Graduation: B.S. Biochemistry, Yerevan State University; Cert. Web Technologies, Gyumri Information Technologies Center
Hourly-/Daily rates: show
Languages: English (Full Professional) | Russian (Full Professional)

Attachments

Astghik-Mkrtchyan-PM-CV-12_140324.pdf

Skills

Welcome to my profile! I am a results-focused Product Manager with more­ than 4 years of experie­nce solving real-world issues. I also have­ a solid technical foundation from over 8 ye­ars as a software enginee­r. 

Here's what I bring to the table:
✅Product Discovery and Idea Validation: I excel at taking conce­pts and turning them into real solutions, including conducting in-depth market research and customer interviews.
✅Customer Research and Strategic Planning: I take a custome­r-centric approach to exploring customer needs and behaviors. This foundational work guides product strategy and planning and verifies addressing the right problems for users.
✅Product Operations: I use a systematic approach to ensure that product development cycles go seamlessly from concept to launch. I have assisted with setting up product ecosystems and building roadmapping. I constantly gather and act on customer feedback, crucial for continuous product improvement and customer satisfaction.
✅ Cross-functional Collaboration and Leadership: I have a proven record of leading cross-functional teams towards common goals,  cultivating an atmosphere­ of teamwork and mutual respect. 
✅Project Management: I have extensive e­xperience managing proje­cts, focusing on delivering quality products. I utilize adaptive­ approaches like Agile methodologies to provide­ flexibility and react quickly to changing market or organizational needs.
✅Stakeholder Management and Effective Communication: Building and upholding strong connections with all involved people is one of my biggest talents. I ensure clear, timely, and productive communication, keeping everyone on the same page and updated.
✅Technical Experience and Database Expertise: Transitioning from a software engineering role gave me a profound technical foundation. I have an exte­nsive understanding of differe­nt database technologies and use­ this know-how to enhance product feature­s, data accuracy, and general system e­fficiency.
✅UX Design: I understand the significance of how pe­ople interact with technology. Throughout the­ design process, from initial ideas to final re­views, I involve how expe­riences will affect use­rs. My goal focuses on developing straightforward, he­lpful interactions satisfying what users nee­d and encouraging involvement.

I am excited about collaborating and bringing product ideas to life. If you have any questions or want to discuss potential projects, please get in touch with me. I look forward to hearing from you soon!

Project history

10/2021 - Present
Senior Business Analyst
Quad Nova International Systems Corp. (Internet and Information Technology, 10-50 employees)

Conceptualized and successfully launched business-critical features for an internal tax reporting app for a US Surplus Line Insurance client. Maximized the tax reporting automation by 60%
  • Close collaboration with a dynamic tax team key members and a product development team
  • Facilitated product discovery workshops and crafted prototype solutions utilizing UX mockup
  • Created user stories, led user acceptance testing (UAT), and wrote user documentation
  • Applied advanced data techniques such as schema design, data modeling, and data mapping
  • Analyzed extensive datasets to find opportunities for automation points and ensure data integrity

01/2021 - 09/2021
Independent Product Contractor
(10-50 employees)

Collaborated with different clients in blockchain/cryptocurrency and gambling industries.
  • Led engineering team through initial product ecosystem setup for cryptocurrency digital banking platform
  • Conducted market research, product discovery, product roadmapping, and system analysis and created user stories.

06/2020 - 12/2020
Interim Product Owner
Tidepool Labs (Internet and Information Technology, 50-250 employees)

Tidepool Labs is a Start-up accelerator company headquartered in SF, where I was accountable for the end-to-end delivery of products for an SF-based start-up, LearnToWin.
I have led a complete redesign of the web and mobile apps. After building out the MVP, my client needed a scalable refresh of the app to add features and address UX and solidify the engineering for ramping up. I implemented a new workflow that increased team efficiency, product delivery, customer satisfaction, and proactively managed issues. We used Scrum project management. I successfully collaborated with the client's product team, provided project reports, created user stories, provided feedback on UI/UX, and assisted the product team for UAT.
  • Agile (Scrum) Project Management/Kanban method
  • Experience in the E-learning industry: https://www.learntowin.us | https://www.tidepoollabs.com/project/?p=learn-to-win
  • Jira Administration, Roadmaps, Confluence

08/2019 - 05/2020
Delivery Manager
EPAM (Internet and Information Technology, >10.000 employees)

  • Govern the delivery across stakeholders, handling complicated engineering issues, making sure the design, code, and overall solution is of top-notch quality.
  • Responsible for the overall customer experience in terms of delivery
  • Accountable for developing and executing the succession plan of the project
  • Provide a coherent plan on the delivery including, but not limited to planning, scheduling, risk assessment, tracking delivery, status reporting
  • Handle conflicts, people, and technology
  • Apply best processes and methodologies, tailor them and run on the project
  • Jira, Confluence

09/2018 - 07/2019
Technical Project Manager | TPM Lead
BetConstruct (Other, 1000-5000 employees)

  • Gaming & betting enterprise software & services.
  • JIRA, Confluence

As a TMP Lead

  • Act as a primary backup resource for TPM casework, including management and oversight of high-profile project initiatives.
  • Manage interdepartmental communication, acting as a liaison between departments, removing roadblocks, and calling/managing meetings whenever necessary.
  • Organize and provide technical training to the team.
  • Work with stakeholders to call out issues and provide solutions to create greater project efficiency.

As a Technical Project Manager

  • Identify the change requests and transform them into a technical task.
  • Discuss technical tasks with teams and set deadlines.
  • Follow up on the work and ensure the delivery of the solved request to the customer.
  • Develop a project plan (including requirements), goals, implementation timetables, identify needed resources, and manage those projects.
  • Organize and manage all phases of the project to ensure on-time completion.
  • Cooperate and coordinate stakeholders' requirements in case of significant changes.
  • Control the quality of provided services and products.
  • Work with multiple cross-functional teams - engineering teams, designers, account managers.
  • Close collaboration with Android and iOS teams, sometimes act as a product manager.

03/2018 - 07/2018
Project Manager
Polixis (Banks and financial services, 10-50 employees)

  • ARDIS is a RegTech tool for data analysis and regulatory risk assessments for financial organizations.
  • Established an Agile software development environment.
  • Performed data source management and coordination for the software development team.
  • Created and maintained comprehensive guideline documentation.
  • Quality control: was responsible for the quality of the deliverables.
  • Java, Big data, mockups

01/2016 - 07/2017
Software Engineer
Mamble (Banks and financial services, 10-50 employees)

Web-based financial tools and applications
  • US partner companies: Freedom Debt Relief, Freedom Plus, Freedom Financial Network
  • Worked in a Scrum team and collaborate to create a sophisticated application
  • Worked closely with remote development and QA teams, communicated with a product manager, participating in conference calls
  • Designed UML diagrams for complex interactions.
Java, Salesforce, NodeJS, Google Cloud

Local Availability

Only available for remote work
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