- Lead and supervise an outsource team (4-5 members) to maintain IT services (layer 1) at over
40 branches.
- Directly to support users or escalate to relevant team when the issue can't be resolved.
- Periodically taking survey about IT services from Branch's users for improving service quality
and customer satisfaction.
- Monitoring, checking, maintaining file servers of all branches and at southern HO.
- Consulting, buying, repairing, replacing part all issues from IT devices (laptop,
desktop, printer, scanner, Video Conference...).
- Assist to open new, relocate branches. VIP support when needed.