2nd Level Supporter & Intune Expert
Keywords
Skills
Proficient Information Technology Enthusiast with a track record of over 6 years in the computer software industry.
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✅ ?????-Framwork experienced
✅ ???????? ??????? to shifting priorities
✅ ????????? ?????? - ?????? ????? to any teamsize
Enhancing Network Engineering Skills by pursuing ????? ????????? ??????? ????????? (????)
and Server Administration Skills by doing the ????? ????????????? ????????? ???????????
???????????? ?????? ??:
Routing, Firewall Windows / Linux Server Administration, Active Directory, LDAP Office 365, Microsoft Exchange, SCCM Microsoft Teams, SharePoint, InTune, Blackberry, Webex, Exchange, O365, Outlook, MS Exchange, Backups, Server Administration, BMC, Migration, Verwaltung, Citrix, LDAP, VM, Firewall, Linux, iOS, Database, ServiceNow, SCCM, Master Data Management, JIRA, Microsoft Sharepoint, Virtual Machine, Onboarding
✅ ?????-?? ?????????
✅ ???????-???????? ?????
✅ ?????-Framwork experienced
✅ ???????? ??????? to shifting priorities
✅ ????????? ?????? - ?????? ????? to any teamsize
Enhancing Network Engineering Skills by pursuing ????? ????????? ??????? ????????? (????)
and Server Administration Skills by doing the ????? ????????????? ????????? ???????????
???????????? ?????? ??:
Routing, Firewall Windows / Linux Server Administration, Active Directory, LDAP Office 365, Microsoft Exchange, SCCM Microsoft Teams, SharePoint, InTune, Blackberry, Webex, Exchange, O365, Outlook, MS Exchange, Backups, Server Administration, BMC, Migration, Verwaltung, Citrix, LDAP, VM, Firewall, Linux, iOS, Database, ServiceNow, SCCM, Master Data Management, JIRA, Microsoft Sharepoint, Virtual Machine, Onboarding
Project history
04/2021
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04/2021
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09/2020
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03/2021
Intune Expert/ 3rd Level Support
European Central Bank
- Migration from Blackberry UEM to Microsoft Intune (5000 Devices)
- Setup, Maintaning, Troubleshooting of the Intune Backend
- Onboarding of up to 30 Clients via Webex Presentation in English
- 2nd Level Support (HP ITSM): Exchange, O365, Outlook Support
- Setup, Maintaning, Troubleshooting of the Intune Backend
- Onboarding of up to 30 Clients via Webex Presentation in English
- 2nd Level Support (HP ITSM): Exchange, O365, Outlook Support
04/2020
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08/2020
Exchange Administrator
BGV Badische Versicherungen
- Administration/Configuration/Extension of MS Exchange Infrastructure
- 20 000 Inboxes on 20 Servers
- Securing Data Backups and Restoration of Archived Data
- Analysis of MS Exchange event logs
- 20 000 Inboxes on 20 Servers
- Securing Data Backups and Restoration of Archived Data
- Analysis of MS Exchange event logs
07/2015
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02/2016
Lead Technician
Rollouter; Unitymedia NRW GmbH
- Team leader / On-boarding and Monitoring of new Team Members
- Remote Support / Onsite Support
- 1st Level Support / Ticket Processing (ServiceNow)
- OS-Deployment/Software installation via SCCM
- Remote Support / Onsite Support
- 1st Level Support / Ticket Processing (ServiceNow)
- OS-Deployment/Software installation via SCCM
04/2014
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03/2015
1st Level Helpdesk, IT-Technician
ERGO Group AG
- Software Installation / O365 / Outlook Support / Cherwell ITSM
- Replacement of defect Hardware
- Documentation and Coordination
- Problem Analysis and Solving (Troubleshooting)
- Onboarding of Users
Continued on next page
(Continued from previous page)
- Replacement of defect Hardware
- Documentation and Coordination
- Problem Analysis and Solving (Troubleshooting)
- Onboarding of Users
Continued on next page
(Continued from previous page)
Local Availability
Only available in these countries:
Germany