Profileimage by Kamalesh Borkar Digital Transformation - BSS scoping & solution consultancy and delivery from KualaLumpur

Kamalesh Borkar

available

Last update: 06.09.2022

Digital Transformation - BSS scoping & solution consultancy and delivery

Graduation: MBA; B.Engg;
Hourly-/Daily rates: show
Languages: English (Full Professional)

Skills

CRM, Oracle, Interface

Project history

02/2021 - Present
Program Director
DIgi (Telecommunications, 1000-5000 employees)

Deliver Digital BSS program including Billing, CRM, Product Catalogue, Voucher Management system, Operational Reporting together with transformation of products and processes using digital technologies.
Team 200, Size: 20 mil USD

06/2020 - 10/2020
Director - BSS core systems
Singtel

CRM, Billing, Ordering, Integration

09/2016 - 04/2020
Program Scoping Manager for Business-IT Transformation
Maxis

Assisting business to achieve transformation goals to make Maxis a
digital powerhouse. Program Scoping Manager for a large Business-IT
transformation program involving Digital Portals, CRM, Ordering and Billing
systems for consumer business across all product segments

01/2012 - 09/2016
Senior Business Solution Manager - CRM - Customer Experience
Standard Chartered Bank - Scope International

Technology Product Owner for the CRM product(Oracle CRM On Demand).
Accountable for Solution and Delivery of CRM projects for Consumer Banking
Segment for all markets globally.
Responsibilities:
* Technology Product Owner for all instances of the Oracle CRM On Demand
product which is central to the CEMS program. Total 21 instances covering 28
countries.
* Business Solution Manager for CEMS CRM Portfolio: Resposible for Solution
and Delivery for CRM
* Responsible for defining functional solution for all CRM projects
* Manage and mentor a team of Business Analysts for the CEMS program
* Interfacing with senior business stakeholders, super-users, program and
project managers to understand business strategies, goals and requirements
with the aim of providing a cost effective, extensible, robust and user friendly
solution aligned with SCB architectural principles and program roadmap.
* Delivery Manager accountable for development and delivery of all CRMOD
projects within agreed cost and timeline. Typically 10 ongoing big and small
projects at any given time.
* Technical Manager for team leads, developers and configurators for CRMOD
team
* Cost Estimations and Development plans
* Resource planning, recruitment, allocation and training
* People Management for Development and BA resources

02/2005 - 01/2011
Solution Architect & BA - Amdocs CES (Contractor)
AMDOCS

* Onsite Solution Architect: Acting as an onsite Integrated Customer
Management Consultant for a fully integrated CRM-Ordering-Billing-
Provisioning system for the AMDOCS CES 7.5 and 5.5 suite
* Provide Solution Architecture and Roadmap, Design oversight, guidance and
Change Management for the program
* To ensure end-to-end integrity of the solution in line with customer's business
needs.
* Compliance assurance of solution deliverables[High Level Design and
Interface Design] with the agreed architecture blueprint and principles
* Conducting feasibility and impact assessments and reviews of change
requests
* High Level Requirement Gathering and Business Analysis for all CRM and
Billing Modules involving interaction with senior business stakeholders in the
project/program
* Process mapping, GAP analysis and effort estimation for the above.
* Preparation/Review of following documents: Solution Blueprint, Roadmap,
SOW, High Level Design, Interface Design, Functional Requirement
document, Impact Assessment Document including effort estimates,
Functional Solution Document.
* Interface between Customer and the Amdocs development center which
actually develops the designed solution.

01/1999 - 12/2005
Solution Architect & Business Analyst
Apar Infotech

Solution Designer and Business Analyst for Maxis (with Amdocs) [Oct 2001 -
Mar 2004]
* Requirement Gathering
* Gap Analysis, Solution Design
* CRM-Billing integration
* CRM-CTI integration
* CRM Network trouble ticketing integration
Solution Architect and Project Manager for Celcom (with HP) [May 2000 - Aug
2001]
* Solution and Delivery accountability for CRM solution
* Integration with Billing, Remedy ARS, Broad Vision portal
* Amdocs CRM implementaion
* Project Management, Account Management
Project Lead and BA for Direct Wines, UK (onsite) [Nov 1999 - Feb 2000]
* Gather requirements and prepare FSD for Sales Forecat System
* Deliver SFS, Train users

07/1998 - 10/1999
Business Analyst - Implementation Specialist
Tata Consultancy Services

Banking Module - Forex Trade Finance - Development and Implementation
* Requirement Gathering, Gap Analysis
* Product Demo
* Product Development and Implementation
* Production Support
Implemented at : Abu Dhabi Commercial Bank, OBC, Bank of Baroda,
Karnataka Bank

Local Availability

Only available in these countries: Malaysia
Based in Kuala Lumpur, Malaysia. Open to work remotely for any project in any part of the world based on the timezone needed.
Profileimage by Kamalesh Borkar Digital Transformation - BSS scoping & solution consultancy and delivery from KualaLumpur Digital Transformation - BSS scoping & solution consultancy and delivery
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