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Nagaraju Nalle

available

Last update: 06.09.2022

SAP CRM Functional Analyst, Senior SAP CRM Functional consultant, Senior SAP CRM Functional consultant

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Limited professional)

Attachments

SAP CRM Functional profile.docx

Skills

Middleware (CRM, SAP R, Service, SAP CRM, IBM, Juniper, SAP, Sales, CIC, Middleware, SAP SD, ABAP, SAP Versions, CRM 7.0,5.2,5.0, ECC 6.0, SQL Server 7, Oracle 8i, Solution Manger, Remedy, RADAR, Rally, CRM, SFDC, IDOC, test scripts, unit testing, data conversion, CRM 7.0, UI, SOLMAN

Project history

02/2016 - 04/2019
SAP CRM Functional Analyst
Juniper Networks


02/2016 - 04/2019
CRM Functional Analyst
Juniper Networks

Project Type : IGNITION Support & Enhancement
Company : Juniper Networks
Module : CRM Service
Roles & Responsibilities:
* Interaction with Business team to get the requirement clearly and delivered the requirements
on time.
* Followed the SLA process and Provided Quality solutions to the end users based on the priority
of the issue.
* Prepared the functional specification documents as per the client requirement and send it to
technical developer.
* Involved different interface B/W CRM to SNE, EMS, PQT systems
* Worked on different projects like VESPER, 3RD party Resale, BUY Sell, Renewable PS etc.
* Involved Realization, final preparation, Go live & Support in this project.
* Involved in configuring Item category determination, copy control of item categories, Action
profile.
* Prepared functional requirement specifications required for the implementing the solution.
* Worked on outbound interface between CRM & EMS tool via IDOC's.
* Review and finalize the test scripts required for the User Acceptance testing
* Supporting and testing the technical enhancements performed by the technical team.
* Participated in unit testing, data conversion and cutover activities.

12/2013 - 01/2016
Senior CRM Functional Consultant
Agilent Technologies

Project Type : Support& Enhancement
Company : HCL Technologies
Module : CRM Service
Roles & Responsibilities:
* Translate the client business requirements into SAP CRM functionality either by customizing
the existing features or by coordinating with the SAP CRM Technical team to get that done.
* Understand the different business processes, scenarios, have the knowledge of the business
functionality, and translate these requirements into the SAP CRM functionality.
* Responsible for all the functional customizations where the business process supported
included Service order, confirmations, service contract, complaints and CRM Service billing
for the project requirement.
* Take part testing the end product delivered by the development team and ensure that it is a
bug free and meet stake holder's expectations.
* Engage with key business and process owners to understand company value chain, project
objectives and business requirements.
* Providing support for production issues that related to CRM Service areas like Service
Requests, orders, Confirmation, Service contracts, Returns, CRM Billing and IBASE etc..
* Understand the defects requirements clearly and provide the solution as per the requirement
within the time period without any escalations.
* Preparing the FS document if the defect needs any technical changes.
* Monitored the BDocs, inbound and outbound Queues and troubleshooting middleware related issues
on daily basis.
* Delivered the all requirements as per the release date.

07/2013 - 01/2016
Senior SAP CRM Functional consultant
HCL Technologies


07/2013 - 11/2013
Senior CRM Functional Consultant
INTEL Technologies Pvt. Ltd

Project Type : Enhancement
Company : HCL Technologies
Module : CRM Service (ICSS Portal)
Roles & Responsibilities:
* Involving New Requirement, which is related to ICSS Portal.
* Prepared the functional specification document as per the business requirement.
* Prepared test cases for all the ICSS requirement.
* Configured Status management, date profile and action profile for the enhancement project.
* Actively involved in testing phase as per the test cases
* Delivered the requirements as per the release date.

07/2012 - 06/2013
Senior CRM Functional Consultant
SONY India Software Centre Pvt. Ltd

Project Type : Support
Tool : Remedy
Company : Robert Bosch
Module : CRM Sales
Roles & Responsibilities:
* Monitored the BDocs, inbound and outbound Queues and troubleshooting middleware related issues
on daily basis.
* Giving support for different types of Production issues, those related to CRM Sales.
* Providing the resolutions to users through ticketing tool on priority basis.
* Issue analysis and understanding of client requirement received in the form of online ticket.
* Issues related to Business Partner Master Data, Product master data, Organization Model,
transaction types, item categories.
* Ensured quick issue resolution avoiding delays.
* Providing Quality solutions to the end users based on the priority of the issue.

05/2011 - 06/2013
Senior SAP CRM Functional consultant
Robert Bosch


02/2012 - 07/2012
Senior CRM Functional Consultant
Robert Bosch GmbH

Module : CRM Sales & Service
Project Type : Global Support
Tool : Remedy
Roles & Responsibilities:
* Handled issues related to status profile, partner determination, action profile, text
determination, organization determination, category, and pricing.
* Monitored the BDocs, inbound and outbound Queues and troubleshooting middleware related issues
on daily basis.
* Involving in Support process of Different GB's in Robert Bosch Gmbh to support their business
processes.
* Giving support for different types of Production issues, those related to CRM Sales & Service
applications
* Providing the resolutions to users through ticketing tool on priority basis.
* Issue analysis and understanding of client requirement received in the form of online ticket.
* Issues related to Business Partner Master Data, Product master data, Product Catalogues,
Organization Model, transaction types, item categories and number ranges.

08/2011 - 02/2012
Senior CRM Functional Consultant
ZAFCO

Module : CRM IC WEB CLIENT
Environment : CRM 7.0 EHP1
Project Type : Implementation
Roles & Responsibilities:
* Attended business meetings to understand the business process of the ZAFCO requirement in IC
Scenario.
* Understanding the project requirement and find out the design & framework of the project and
configuration settings of the project.
* Prepared Business process Document for the IC Process.
* Customizing all necessary settings related to the IC Process like Transaction types, copy
control settings, Partner determination procedure, Org data profiles, status profiles, Action
profiles etc.
* Involved in integration points between CRM & SD Modules like Organization Model, Transaction
data, Customer Master data, product master data, Condition records etc.
* Customized WEB UI related settings for IC process like Business Roles, Navigation Bar
profiles, Function Profiles, Work centers etc.
* Customized IC WEB CLIENT Related changes like Account identification profiles, Business
Transaction Profiles, Tool Bar profiles etc.
* Involved in Testing for all the IC scenarios.
* Prepared User manual for IC Process.

05/2011 - 08/2011
Senior CRM Functional Consultant
Robert Bosch GmbH

Module : CRM IC WEB CLIENT
Environment : CRM 7.0 EHP1
Project Type : Testing
Roles & Responsibilities:
* Understanding the project requirement and find out the design & framework of the project and
configuration settings of the project.
* Taking the KT sessions from the Implementation team
* Updating the status of the implementation project to the offshore team
* Preparing the project related documents
* Giving the KT sessions to the Offshore team
* Testing in development system

12/2009 - 05/2011
CRM Functional Consultant
SaraLee International; IBM India Pvt Ltd

Module : CRM Sales & Service
Project Type : Enhancement
Tool : RADAR
Roles & Responsibilities:
* Involving New Requirement which is related to integration with CRM Complaints & FSCM Dispute
Management
* Configured CRM Complaint Transaction, Item categories, Partner processing and the profiles
like Status, Text, PDP, Org Data Profiles as per the requirement.
* Preparing CRM Functional specifications as per the business requirements.
* Interaction with the Business users to get more clarity on the new change requests.
* Handled new change requests and delivered within the time.
* Conducted the KT Sessions to the AMS team after the project gone live.

01/2009 - 05/2011
SAP CRM Functional consultant
IBM India Pvt. Ltd


02/2009 - 11/2009
CRM Functional Consultant
Dr. Reddy's Laboratories Ltd.; IBM India Pvt Ltd

Module : CRM Sales
Project Type : Support
Roles & Responsibilities:
* Giving support for different types of Production issues, those related to CRM Sale module.
* Develop the client business requirements on time and deliver quality product on time.
* Ensured quick issue resolution avoiding delays.
* Providing Quality solutions to the end users based on the priority of the issue.
* Configured the CRM Activities, Leads & Quotations for the client business requirement and
delivered them in time.
* As a functional consultant in the team ensured that all the deliverables are delivered in time
without issues relating to performance and quality.
* Provided the solution for Middleware related issues like Business partner, Product master &
Transaction types etc.

08/2007 - 12/2008
SAP CRM Functional consultant
Bristlecone India Pvt Ltd


08/2007 - 12/2008
CRM Functional Consultant
ABB Limited; Bristlecone India Ltd

Module : CRM Sales
Project Type : Support
Roles and responsibilities:
* Giving support for different types of Production issues, those related to CRM Sale and service
applications.
* Providing the resolutions to users through SOLMAN tool on priority basis.
* Given end user training after post go-live.
* Issue analysis and understanding of client requirement received in the form of online ticket.
* Conduct problem analysis and communicate the solution to the end user.
* Handled various issues related to sales order processing, delivery processing and billing
processing.
* Solving issues related to OTC, Order Management, ATP, Pricing and Output determination
procedures.
* Conduct Knowledge Transition sessions for end-user trainings.
Sales Experience

10/2004 - 03/2007
Marketing executive
Cistron Systems Pvt ltd.


10/2004 - 03/2007
Marketing Executive
Cistron systems Pvt. Ltd

Environment : Sales & Marketing
Role & Responsibilities:
* Ensured satisfactory resolution of customer related service issues.
* Played an active role during the introduction of new products in the market and organized
Sales promotional activities like road shows, etc.
* Efficiently managed credit issues with all the dealers in the region.
* Developed the dealer network from the dealer base of 30 to above 100.

Juniper Business Use Only

Local Availability

Only available in these countries: India
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