Administrative

* Project management deliverability - implementaƟon of MTA and deliverability
monitoring tools.
* Project management, needs analysis, technical implementation, deployment and
testing.
* Identification of Issues.
* Investigation and management of the problems of deliverability by soliciƟng the
relevant actors of the filter chain (abuse desk, blacklists, anti-spam manufacturer).
* Manage teams and recruitment.
* Resolve problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems.
* Motivate and animate the team by ensuring a sense of service and quality.
* Participate in the optimization of existing procedures to improve the quality of service
and commercial dynamics.
* Manage and reply to emails sent by customers of the company.
* Perform a monthly reporting on-call time.
* Ensure the administrative follow-up of the team (schedule, holidays ...).

● Answer phones and greet clients
● Retrieve files for personnel.
● Take and deliver messages.
● Sort and distribute incoming mail.
● support in billing and other administrative tasks,
● preparation of weekly and monthly reports.
● Database entry in Excel,
● Making formulas and dynamic tables

* Database entry in Excel and Access.
* Identifying and assessing customers' needs to achieve satisfaction
* Managing incoming calls and customer service inquiries
* Call IT for computer assistance