Information Services Technician
GHD PTY LTD
Keywords
Skills
A seasoned technician with over 15 years of experience in providing technical support and excellent customer service.
Provided IT helpdesk support through email, chat, and phone for customers/employees from different parts of the world.
I am also flexible to changes which include providing support for applications I don't even know how to use.
Anything that can be fixed remotely, I can do it. From Windows, Microsoft Office, printers, networking to any application issues.
Provided IT helpdesk support through email, chat, and phone for customers/employees from different parts of the world.
I am also flexible to changes which include providing support for applications I don't even know how to use.
Anything that can be fixed remotely, I can do it. From Windows, Microsoft Office, printers, networking to any application issues.
Project history
01/2018
-
03/2021
* Provided remote IT Helpdesk support to employees from Australia,
New Zealand, UAE, UK, US/CA, and the Philippines.
New Zealand, UAE, UK, US/CA, and the Philippines.
04/2020
-
03/2021
Microsoft 365 Consumer Support
Upwork
(Internet and Information Technology, 1000-5000 employees)
Provided technical support to Microsoft Windows and M365 users
12/2017
-
10/2018
Sourcer
* Assisted Recruiter with sourcing and hiring of candidates for
specialized technical positions.
specialized technical positions.
09/2016
-
12/2017
Technical Helpdesk Analyst
OPTUM
* Provided remote IT Helpdesk support to UHG employees and
contractors.
contractors.
02/2015
-
09/2016
Technical Helpdesk Associate
ATOS; Johnson & Johnson
* Provided remote IT Helpdesk support to Johnson & Johnson employees
and contractors.
and contractors.
12/2009
-
11/2011
Level 2 Technical Support
CONVERGYS - Time Warner Cable
* Provided Level 2 technical support to Time Warner Cable Internet
service subscribers
service subscribers
04/2007
-
10/2009
Technical Support Representative
TELETECH
* Provided technical support to AT&T Internet subscribers.
11/2005
-
03/2007
Computer Instructor
JH CERILLES STATE COLLEGE
* Taught the following subjects:
Computer Fundamentals, IT Skills, Operating System, Database
Management System, Computer Networking, File Organization
Computer Fundamentals, IT Skills, Operating System, Database
Management System, Computer Networking, File Organization
09/2004
-
08/2005
Technical Support Representative
SYKES ASIA INC
* Provided technical support to AT&T Internet subscribers
Local Availability
Only available in these countries:
Philippines
I can work from anywhere.
I will be in Carei, Romania by the end of June 2021
