Profileimage by Anonymous profile, Artificial Intelligence Strategist | Agile & Hybrid Project Management
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Last update: 02.03.2024

Artificial Intelligence Strategist | Agile & Hybrid Project Management

Graduation: PhD in Management Science & Operations Management
Hourly-/Daily rates: show
Languages: German (Native or Bilingual) | English (Full Professional) | Polish (Native or Bilingual) | Hebrew (Native or Bilingual)

Skills

Education
  • B.A. Political Economy – University of Hamburg (Germany)
  • B.Sc. Applied Artificial Intelligence - International University (Germany)
  • Master of Business Administration (MBA) – University of Chicago (USA)
  • M.Sc. Artificial Intelligence - International University (Germany)
  • PhD in Management Science & Operations Management – University of Chicago (USA)

Qualifications

Artificial Intelligence
  • AI Business Strategy
  • AI Strategy & Product Implementation
  • AI & RPA Consulting
Management
  • IT Project Management
  • Multi-Project (Program) Management
  • Agile & Hybrid Projects
  • R&D Projects
  • Requirements Management
  • Budgeting & Controlling
  • Risk & Opportunity Management
  • Change Management
  • Scrum | Kanban | Design-Thinking | Earned Value | PMI
IT Project Management
  • Scrum Master (PSM I)
  • ERP & CRM Specialist
  • MS Dynamics Expert
  • System Requirement Analysis & Conceptual Design
  • Process Optimization & Process Automation
  • System & User Interface Design
  • Implementation & Roll Out Planning
  • Dynamics | Office 365 | Teams | SharePoint | Azure | Power BI | Power Platform | SAP | Lotus Notes | Confluence | Jira | SeaEvent | InfoShip | AMOS
Training – Coaching
  • Process Training
  • End User Training (Systems & Platforms)
  • ERP & CRM Training
  • Accessibility Awareness Training (WCAG / BITV)

Project history

06/2022 - Present
Conceptualization and implementation of a global AI strategy / roadmap to optimize design (CAD) and manufacturing
Global Shipyard (Papenburg, Germany & Turku, Finland) (Industry and mechanical engineering, 5000-10.000 employees)

Role: AI Industrial Strategist
  • Developed and implemented a global AI strategy to streamline design, validation and production processes
  • Identified and evaluated AI use cases to improve design and manufacturing processes
  • Led a crossfunctional team to create a comprehensive AI strategy and roadmap to optimize CAD and manufacturing processes
  • Collaborated with internal teams to understand existing processes and identify opportunities for automation
  • Monitored and reported on progress of AI adoption within the organization
  • Developed and presented business cases to senior management for the successful implementation of AI initiatives
  • Collaborated with external vendors to evaluate and select AI technologies
  • Developed and maintained relationships with internal teams to ensure successful adoption and implementation of AI initiatives

07/2023 - 12/2023
Development of an AI strategy / roadmap and implementation of AI technologies to optimize the CRM omnichannel (D365 - AI Builder) and customer service processes
Energy Supply Company (Leipzig, Germany) (Energy, water and environment, 1000-5000 employees)

Role: AI Industrial Strategist
  • Developed an AI strategy and roadmap for optimizing the CRM omnichannel (D365 AI Builder) and customer service processes
  • Collaborated with technical and business teams to ensure successful implementation of AI technologies
  • Developed models to identify customer trends and behaviors to optimize customer service processes
  • Collaborated with stakeholders and customers to identify and implement AI solutions that improved customer service and satisfaction
  • Established processes and procedures for the integration of AI solutions into existing systems
  • Advised executives on AI solution implementation, best practices, and potential risks

03/2023 - 12/2023
Development and implementation of a new Microsoft Dynamics based ERP (Business Central) and CRM system (Dynamics 365 CE [Customer Service])
Energy Supply Company (Leipzig, Germany) (Energy, water and environment, 1000-5000 employees)

Role: IT Project Management (Senior Project Manager)
  • Definition of a project master plan, project roadmap, project organization and reporting  structures
  • Coordination of the external development service provider
  • Planning and implementation of stakeholder requirements workshops and recording of processes
  • Planning and implementation of ERP & CRM requirements workshops and recording of processes  and dependencies
  • Monitoring and support of process and automatism modeling and transfer of requirements in epics / user stories in Azure DevOps

04/2022 - 12/2023
Development and implementation of a new Microsoft Dynamics based ERP (Business Central) and CRM system (Dynamics 365 CE [Customer Service])
Global Travel Retail Distributor (Hamburg, Germany) (Consumer goods and retail, 5000-10.000 employees)

Role: IT Project Management (Senior Project Manager)
  • Definition of a project master plan, project roadmap, project organization and reporting  structures
  • Coordination of the external development service provider
  • Planning and implementation of stakeholder requirements workshops and recording of processes
  • Planning and implementation of ERP requirements workshops and recording of processes  and dependencies
  • Monitoring and support of process and automatism modeling and transfer of requirements in epics / user stories in Jira
  • Advice on the selection of interface technologies and management of negotiations with  technology service providers and technology manufacturers (POS & Self Service Systems)

04/2022 - 11/2023
Development and implementation of new POS system versions at various locations | Implementation of agile processes and working methods to transform classic business processes
Global Travel Retail Distributor (Hamburg, Germany) (Consumer goods and retail, 5000-10.000 employees)

Role: IT Project Management (Senior Project Manager)
  • Planning and creation of a project roadmap for various international locations and software versions
  • Coordination of the external development service provider ➢ Introduction of process and task tracking in the JIRA system
  • Planning and implementation of agile processes to replace classic project procedures
  • Introduction of the Scrum process and training of project participants
  • Planning, implementation of international software version (POS) tests at airport locations
  • Planning and implementation of the POS fiscalization process at the Budapest location (Hungary)
  • Coordination of external service providers for the release management of new fiscal printers for standard POS and self-checkout POS

06/2023 - 11/2023
Development and implementation of a central in-house GDPR system with interfaces to various key technologies (M365, Salesforce, SAP and Cognito)
Publishing House / Media Group (Hamburg, Germany) (Telecommunications, 5000-10.000 employees)

Role: IT Requirements Manager & Senior Project Manager
  • Created and maintained detailed documentation regarding system architecture, system processes, and system security
  • Partnered with internal teams to ensure the accuracy and integrity of the data stored within the GDPR system
  • Assisted with the troubleshooting and resolution of technical issues related to the GDPR system
  • Developed and maintained reporting procedures to provide summary data concerning the GDPR system
  • Lead requirements gathering sessions with stakeholders and customers
  • Develop and maintain requirements documents, functional and technical specifications, and other related artifacts
  • Definition of a project master plan, project roadmap, project organization and reporting  structures
  • Coordination of the external development service provider

11/2021 - 03/2022
Development and implementation of a new Microsoft Dynamics Customer Service and Marketing Module (Dynamics 365 F&O and Dynamics 365 CE [Sales & Marketing])
Privately owned broadcaster & streaming service Cologne, Germany) (Telecommunications, >10.000 employees)

Role: CRM Project Management (Senior Project Manager)
  • Definition of a project master plan, project roadmap, project organization and reporting structures
  • Coordination of the external development service provider
  • Planning and implementation of stakeholder requirements workshops and recording of processes
  • Planning and implementation of Marketing requirements workshops and recording of processes and dependencies
  • Monitoring and support of process and automatism modeling and transfer of requirements in epics / user stories in Azure DevOps
  • Advice on the selection of interface technologies and management of negotiations with technology service providers and technology manufacturers

11/2020 - 07/2021
Development and implementation of a new Microsoft Dynamics based CRM system
Broadcasting company (Atlanta, Georgia) (Telecommunications, >10.000 employees)

Role: IT Project Management (Senior Project Manager)
  • Definition of a project scope and conception of a master project plan
  • Conception and setting up of project structures and project teams
  • Planning and implementation of CRM requirements workshops and recording of processes and dependencies
  • Monitoring and support of process and automatism modeling and transfer of requirements in IT requirement catalogs and user stories in Azure DevOps
  • Market analysis and selection of a development service provider and setting up communication channels
  • Implementation of the cost and performance analysis for the CRM implementation project
  • Monitoring of the POC and quality assurance in comparison with the requirements

11/2020 - 07/2021
Introduction of a company-wide enterprise search application with AI-based smart search features
Broadcasting company (Atlanta, Georgia) (Telecommunications, >10.000 employees)

Role: IT Project Management (Senior Project Manager)
  • Conception and planning of the project and delivery of the master project plan
  • Planning and implementation of requirements management
  • Setting up and leading requirement workshops
  • Creation of an IT requirements catalog for the connection of a company-wide object and content search
  • Implementation of a market and supplier analysis and subsequent management of purchase and condition negotiations with various suppliers
  • Monitoring of the connection of resources and sources to be searched
  • Management and support of the implementation
  • Conception and planning of training concepts and training units for end users

04/2020 - 12/2020
Business Process Reengineering (Digitalization) and implementation of a new corporate ERP system - Microsoft Dynamics based development - CRM, Asset Management, HR
Management consulting (NRW, Germany) (Auditing, taxes and law, 500-1000 employees)

Role: IT Project Management (Senior Project Manager)
  • Conception and setting up of project structures and project teams
  • Definition of a development roadmap and an overall project plan
  • Planning and management of requirement workshops for the modules to be developed
  • Dependency analysis and definition of interfaces and automatisms
  • Process analysis and process optimization to adapt to the conditions of the Dynamics environment
  • Implementation of communication channels within the company and between the customer and the external Dynamics development service provider
  • Management of the development cycles and quality assurance of the delivered increments
  • Planning of the ERP implementation and support of the company-wide roll-out and the go-live phase

01/2020 - 07/2020
Requirements recording for a new CRM system - Creation of an IT requirements catalog for Microsoft Dynamics
Essential airfield service operator (Frankfurt am Main, Germany) (Transport and Logistics, 500-1000 employees)

Role: IT Project Management (Senior Project Manager)
  • Conception and setting up of project teams and a project roadmap
  • Conception and creation of a master project plan for the requirements recording and development of the MS Dynamics CRM
  • Setting up communication channels and scrum-based responsibilities between customer and external development service provider
  • Planning and implementation of requirements workshops
  • Implementation of ERP / CRM development project awareness training for managers
  • Monitoring of the requirements workshops and transfer of the requirements into DevOps based user stories and epics
  • Commissioning of a POC and quality assurance for the further development steps

04/2019 - 12/2019
Implementation of Microsoft Dynamics as a new global ERP system - module covering of CRM, asset management, HR, reporting, financial planning
cruise ship company (Miami, USA) (Transport and Logistics, >10.000 employees)

Role: IT Project Management (Senior Project Manager)
  • Setting up project structures and creating project teams
  • Definition of the project scope and conception of the master project plan
  • Planning and monitoring of requirements workshops and the subsequent transfer in user stories
  • Monitoring and accompaniment of the actual-target process analyzes, the process optimization and the modeling of new ERP processes and dependencies
  • Implementation of dependency analyzes and definition of interfaces
  • Conception and setup of communication channels on a cross-departmental level and between companies and external Dynamics developers
  • Monitoring of the low code-based Dynamics module configuration and the subsequent acceptance of the modules (including quality assurance)
  • Planning and management of the global implementation project and monitoring of the go live phase
  • Development of training concepts and global management of employee training on the new ERP system and its modules

04/2018 - 03/2019
Implementation of company-wide incident management software for use on over 100 cruise ships with over 35,000 end users
cruise ship company (Miami, USA) (Transport and Logistics, >10.000 employees)

Role: IT Project Management (Senior Project Manager)
  • Definition and conception of a requirement profile and the cross-departmental communication between service providers and consultants
  • Agile Project Lead (SCRUM) in cooperation with external software developers (Miami, Florida) / definition and conception of sprints
  • Monitoring of the software development and management of global change requests (Development of new procedures and workflows)
  • Administration and lead of global data exchange meetings
  • Planning and execution of instruction courses and user trainings
  • Software test runs in simulation environments with more than 15.000 test users
  • Implementation and roll-out within the whole legacy fleet (>105 vessels) and global office sites (shore side and ship side)

08/2016 - 03/2018
Introduction of a new customer satisfaction app on a global level - adaptation of customer service procedures
Global Travel Retail Distributor (Hamburg, Germany) (Consumer goods and retail, 5000-10.000 employees)

Role: IT Project Management (Senior Project Manager)
  • Analysis and reporting of Sales Methods und Supply Chain Procedures (Digital Transformation of procedures and processes)
  • Conceptual design and development of a Customer Satisfaction Software
  • Test runs and quality management in simulation environments
  • Planning, administration and execution of internal user trainings
  • Implementation and roll-out administration
  • Quality assurance and permanent specification analysis within the different project phases
  • Interface communication between developers and users

05/2016 - 10/2017
Conceptual design and implementation of a ‚smart cabin‘ -  AI-based systems in the field of security management and customer satisfaction management
cruise ship company (Miami, USA) (Transport and Logistics, >10.000 employees)

Role: IT Project Management (Senior Project Manager)
  • Head of the project team "Microsoft Azure and IBM Watson - Cognitive Services"
  • Planning and implementation of the global requirements assessment with assignments on over 30 cruise ships of various construction classes
  • Development of project structures and creation of IT requirement catalogs
  • Monitoring of process recordings, analyzes and optimizations
  • Planning and adaptation of a Microsoft Navision based modeling of a new ERP system for the management of digitization resources
  • Implementation of new security processes and new security systems in connection with the smart cabin (Location-based person tracking on the decks)
  • Supervision and management of reporting to the steering groups on a global level (seven brands at over 10 locations)

07/2015 - 04/2017
Implementation of a new Incident Management Software within the maritime sector
Maritime service provider (Tel Aviv, Israel) (Internet and Information Technology, 500-1000 employees)

Role: IT Project Management (Senior Project Manager)
  • Conception and development of the project plan and definition of the specification analysis for a new Incident Management Software
  • Planning, administration and monitoring of bi-weekly scrum meetings
  • Supervision of the software development
  • Reporting and communication between project teams and stakeholders
  • Test runs und quality assurance within a simulation environment
  • Implementation, roll-out lead and training

02/2015 - 04/2016
Introduction of Microsoft Navision as an ERP system for replacement in all business-relevant areas
Local Port Authority and oil & natural gas company (Puerto Cabello, Venezuela) (Energy, water and environment, >10.000 employees)

Role: IT Project Management (Senior Project Manager)
  • Conception and creation of an IT strategy paper and master project plan
  • Analysis of the existing business areas and procedural interfaces
  • Setting up project structures and project teams acting in parallel
  • Conception and establishment of communication concepts and channels
  • Management of the requirements analysis and transfer of the requirements to the development team
  • Monitoring of the ERP system modeling and quality assurance of the configured modules
  • Planning the implementation and monitoring of the roll-out
  • Conception, planning and monitoring of global employee training on the new ERP system

04/2013 - 11/2014
Company digitization & development/introduction of a new asset management system
oil & natural gas company (Caracas and Puerto Cabello, Venezuela) (Energy, water and environment, >10.000 employees)

Role: IT Project Management (Project Manager)
  • Definition of project teams and project framework
  • Monitoring of the global project activities and the acting project teams
  • Planning, organization and implementation of requirements workshops
  • Process analysis, modeling and definition of global standards
  • Transfer of requirements in user stories and development requirement catalogs
  • Scrum-based monitoring of development and incremental acceptance (ensuring quality requirements)
  • Implementation planning, monitoring of the global roll-out and quality assurance of the go live phase

03/2012 - 05/2013
Implementation of a global digitization plan & introduction of a new ERP System
cruise ship company (Madrid, Spain) (Transport and Logistics, 5000-10.000 employees)

Role: Change Management | IT Project Management (Project Manager)
  • Planning & implementation of workshops to record ERP system requirements
  • Requirements recording & processing in IT specifications and agile user stories / use cases
  • Process analysis & process optimization in terms of digitization
  • Implementation of training courses in agile working methods
  • Coordination of ERP development (external service provider) & quality assurance
  • Implementation and Go-Live of modules (CRM | Asset Management | HR)

Local Availability

Open to travel worldwide
Profileimage by Anonymous profile, Artificial Intelligence Strategist | Agile & Hybrid Project Management Artificial Intelligence Strategist | Agile & Hybrid Project Management
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