Profileimage by Anonymous profile, Project Manager, Dynamics Solution Architect

Last update: 21.06.2021

Project Manager, Dynamics Solution Architect

Company: Guzman Simo SL
Graduation: Postgraduate Solar Thermal and Photovoltaic in Buildings and Industries (HONS), BEng (HONS) Communications Engineering. 2.1, Industrial Engineering. Specialist: Industrial Electronics, Software Design Engineering. Specialist: Computer Systems
Hourly-/Daily rates: show
Languages: English (Limited professional) | Spanish (Limited professional)




Project Manager (certified PMP by PMI®) with more than twenty years collaborating in international programs. Great ability to adapt to new and complex situations. Enthusiast of Agile methodologies, I am practitioner of main frameworks like Scrum and Kanban. (PSM I, PSPO I, PSK, PAL certified by®, Kanban Design certified by Kanban University®)
Always involved in CRM projects in which I have evolved through roles as developer, tester, administrator, business analyst and project manager. I have experience in all the phases of implementation of a CRM project, and I have carried out projects of implementation, migration, production support and administration. 
Background in main CRM systems as Sales Force, Siebel and Oracle. During the last seven years I have specialised in Microsoft Dynamics, obtaining the highest professional certifications (Dynamics 365 + Power Platform Solution Architect Expert certified by Microsoft).
Functional knowledge and experience in Contact Centre, Pharma, Banking, Insurance, Telecom, Services, Marketing, Sales, Order Management & Hospitality.

Project history

06/2019 - 02/2021
Service Delivery Manager
Everis (>10.000 employees)
Internet and Information Technology

• Responsible for production support and development of new projects related to Msf. Dynamics for Banc de Sabadell - TSB Bank.
• Lead technical workshops and engagements with users to offer solutions based in best practices.
• Services, operations, and change management integrated with ServiceNow. Project follow-up with Jira.
• Microsoft Dynamics 365 cloud with more than 4000 users globally distributed.

09/2015 - 03/2019
Project Manager
Banc of Sabadell – TSB bank (>10.000 employees)
Banks and financial services

• Responsible for liaison with the project steering board in relation to project delivery matters.
• Full migration cycle of Contact Center from LBG to TSB bank. Initial analysis, RFPs, requirements gathering, functional & technical design, implementation, go-live and post-production support.
• Contact Center managed by Dynamics (over 4.000 users spread in different places in and out of UK) integrated with CTI, dialer & IVR (Cisco), voice & screen recorder (Verint), WFM (Verint), Outlook for mail, and the bank operational task via Web Services.
• Work with PMO to support the build of the CRM solution in Msf. Dynamics cloud based in the On-premise solution of Banc de Sabadell.
• Works with business customer to ensure information and integration requirements are clearly understood and resolve any conflicts

06/2016 - 09/2016
Business Analyst
DKV insurance – Munich RE Group (>10.000 employees)

• Drafting RFP documentation for build CRM solution with Sales Force / Msf. Dynamics. Analysis of actual situation, define new requirements, design functional solution, define selection process, project plan proposal.
• Support steering committee in the contractor selection process.

06/2015 - 09/2015
Business Analyst
AXA Insurance and Investment (>10.000 employees)

• Build Siebel solution for customer legal support department.
• EAI: Interconnection systems via Web Services, EIM & interfaces.

04/2015 - 05/2015
International Consolidated Airlines Group (IAG) - Iberia (>10.000 employees)
Transport and Logistics

• Setup & configuration of SSEP (Siebel Strong Encryption Pack)

04/2014 - 02/2015
Project Manager / Administrator
Grifols (>10.000 employees)
Pharmaceuticals and medical technology

• Installation & administration of Siebel Environments with OBIEE.
• Migrate Siebel systems from Novartis USA to GRIFOLS environment.
• Development and support Siebel-SAP interfaces & EIM data management.

10/2013 - 03/2014
Consultant / Business Analyst
Boehringer Ingelheim (>10.000 employees)
Pharmaceuticals and medical technology

• Development and configurations with tools, eScrip, Tunnig-Performace, EIM.
• Support to Siebel to VEEVA migration.

05/2012 - 08/2013
Consultant / Administrator
Melia Hotels International (>10.000 employees)

• Consultant responsible to support and maintenance of Siebel CRM system worldwide.
• Workflows, eMail Response, Assigment Manager, development and configurations, eScript, Tunning- Performance and troubleshooting, EAI - EIM, Web Service Integration
• Support Siebel to SAP CRM transition project.

01/2012 - 02/2012
Boehringer Ingelheim (>10.000 employees)
Pharmaceuticals and medical technology

• Development and configurations with tools, eScrip, Tunnig-Performace, EIM.

10/2011 - 11/2011
AXA Insurance and Investment (>10.000 employees)

• Development and configurations with tools, eScrip, Tunnig-Performace, SmartScripts, and troubleshooting.

03/2002 - 05/2008
Project Manager / Business Analyst
Novartis Pharmaceutical (>10.000 employees)
Pharmaceuticals and medical technology

• Responsible of Spain CRM system (Siebel) for 6 years. I was involved in all the phases of two complete life cycles of Siebel system implementation, included migration to version 6.0.1 to 7.7 and 7.7 to 7.8.
• Administration Siebel Systems and his RDBS (Oracle 7, 8, 9). Including Siebel Remote & Anywhere to distribute all the application changes to remote clients (over 800 users).
• Collected new requirements directed to planning and implementing application changes. Manage workshops with key users.
• Create the Functional Specifications, and Technical Design documents.
• Integration & Interfaces between Siebel and satellite systems, include SAP and external providers. Massive change of data via EIM / PL/SQL Scripting.
• Siebel Administrator of Asia-Pacific System, Singapore in 2006.
• Sales, Marketing, Events (Congresses, seminars, meetings) integrated with contractors (hotels, travel, meals), Contact Center & orders integrated with SAP system.

06/2001 - 02/2002
Vanenburg Business System (1000-5000 employees)
Internet and Information Technology

• Implement internal CRM in Vanenburg Business System with Siebel Midmarket Edition 6.2.3. (Marketing, Sales, and Call Center.)
• Install Call Center. Workflows &Advanced Automation in Planeta-Universitat Oberta de Catalunya.

01/2000 - 05/2001
Cap Gemini Ernst & Young (>10.000 employees)
Internet and Information Technology

• Service desk support in Gas Natural (Tivoli).
• Design & develop applications with Siebel 5/99, E.I.M interfaces and data management for MENTA. Cable i Televisió de Catalunya, S.A. (current VODAFONE)

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