SAP Case Management Functional Analyst/ Application Tester

City of Cape Town Principal SAP Case Management Functional Analyst
Apr 2015–Present
Roles and Responsibilities:
•      Liaise with business process owners to determine functional, technical, requirements
•      Interpretation of requirements to map system functionalities that support processes across the business
•      Translate business requirements, solution architectures and high-level design maps to detailed functional and technical specification for developers
•      Compiling of the Reporting, Interfacing, Enhancements, Forms and Workflow (RICEFW) requirements.
•      Documenting the system roles and authorisation requirements
•      Baseline system configuration
•      Liaised with the technical team on the installation and setting up of the Content Server and TREX
•      Conducting of unit and integration testing during development
•      Design of test cases and test scenarios based on system functionality for User Acceptance Testing
•      Participating in quality reviews and implement corrective measures to enhance the solution.
•      Analysing the system functionality that supports relevant business processes.
•      Go-live and system support, analysing support calls to ensure that the existing processes are maintained and optimized where possible

Twenty Third Century Systems SAP Records and Case Management / Document Management Systems Functional Analyst         
Jan 2010–Dec 2014

• Providing technical and functional SAP RMPS/DMS expertise, thought leadership and recommendations to ensure the optimal application of PSRM/DMS functionality to meet the client’s requirements.
• Development and documentation of business requirements and functional specifications.
• Assisting with the Design, Building, Testing and Implementation of functionality in the PSRM/DMS modules.
• Configuration of the PSRM and Case Management modules.
• Providing knowledge transfer to fellow team members. providing technical guidance and expertise to the Enterprise Architecture Teams.
• Configuration of the RMS IDs or work areas, service providers for: business objects, documents, record models, records, circulars, retention schedule and access levels, Header data/attributes in SAP DMWB
• Preparation of document models according to customer requirements
• Configuration of storage categories on SAP Content Server
• Setting up integration to SAP Business Workflow for routing of record/document related work items
• Testing of processes in SAP PSRM and SAP DMS
• Maintenance of roles and authorization levels in PFCG
• Setting up of audit log of access to the records/documents
• Documentation of configuration guide.
• Designing and facilitation of user acceptance tests