Keywords
Skills
· Extensive practical hands-on experience as business analyst.
· Industry knowledge in the areas of logistics, mail order, health service, telephony, banking.
· Methodical knowledge in business process modeling, data modeling, entity relationship modeling, expert conceptualization, functional modeling, object-oriented analysis.
· Experience in requirements management, quality management, test management, project management, risk management and configuration management.
· Experience with the following tools: ARIS Toolset, Innovator, IEW, Computer Aided Requirements Engineering, Mercury TestDirector, MS Project and MS Visio.
· Fluency in English, German and French.
· Industry knowledge in the areas of logistics, mail order, health service, telephony, banking.
· Methodical knowledge in business process modeling, data modeling, entity relationship modeling, expert conceptualization, functional modeling, object-oriented analysis.
· Experience in requirements management, quality management, test management, project management, risk management and configuration management.
· Experience with the following tools: ARIS Toolset, Innovator, IEW, Computer Aided Requirements Engineering, Mercury TestDirector, MS Project and MS Visio.
· Fluency in English, German and French.
Project history
Sparkassen-Informatik, Financial services - Frankfurt, Germany 01/2008-ongoing
· Backend credits specification, frontend test management, interface testing of new components for displaying collaterals in the lending process.
· Adjustable rate mortgage test management.
Deutsche Post, Logistics - Bonn, Germany 06/2007-11/2007
· Test management in the project "Mailingfactory", which includes multiple applications for sending marketing materials via postal mail, e-mail and text messaging.
Deutsche Bahn, Logistics - Frankfurt, Germany 11/2006-04/2007
· Process modeling and optimization of existing and new business processes for construction projects at Deutsche Bahn
· Standardization, consolidation and streamlining of the construction process to meet Federal Railway Office requirements.
Deutsche Post, Logistics - Bonn, Germany 06/2005-10/2006
· Business analysis and requirements management for building a call center platform which links all customer call centers.
Karstadt Quelle AG, Logistics - Frankfurt, Germany 10/2000-03/2006
· Analysis and quality assurance for optimizing processes in mail order from order to transfer to logistics to accounting. Integration of individual specific issues to determine coverage quota by SAP Retail and to enable qualified cost estimates for necessary add-ons.
· Specification and design for display orders, invoices, returns and customer accounts on the Internet. Specification for conversion of "Postservice Sperrgut“ (postal services for bulky goods) to a new system with various different carriers.
· Analysis of replacement of a single-client invoicing system with a multi-client system including updating of communication between subsystems which are accessed via different interfaces, resulting in partially automated commissioning and invoicing of orders and delivery and returning of orders with externally stored and individually produced goods.
· Analysis and quality assurance in decentral invoicing for external warehousing with high mailing turnover and intergration of an external warehouse for goods to be mailed individually to a client-enabled invoicing and production control system.
Siemens Medical Systems, Health services - Frankfurt, Germany 10/1994-09/2000
· Analysis and application development.
· Project management.
· Expansion of hospital information system to meet government requirements.
· Staff education of new legal requirements and user training.
· Conversion from terminal to graphic user interface.
· Group faciliation on the following topics: patient administration, admissions, transfer, recording of medical data, invoicing, processing of costs with health insurance providers, order and diagnosis communication including surgical services, laboratory and pharmacy.
EDPC, Health services - Frankfurt, Germany 04/1994-09/1994
· System maintenance and user development of a hospital information system to meet government requirements
· Conversion of platforms of new computers.
· Consultation on complete package solution consisting of patient administration, invoicing, laboratory, goods administration, pharmacy and asset management.
Saint Louis Logiciel, Health services - St. Louis, France 04/1993-03/1994
· Analysis and realization for further development of an IT system for occupational health physicians taking into account customer needs and interfaces to medical devices.
Compudent AG, Health services - Frankfurt, Germany 01/1992-03/1993
· Analysis and quality assurance for expansion of an IT system shared by several hundred medical practices with different specialties
· Coordination of statistics, invoicing and bookkeeping.
Johann Wolfgang Goethe-University, Frankfurt, Germany 08/1986-03/1991
· Graduate Assistant, Medical Computer Science and Mathematics.
· Backend credits specification, frontend test management, interface testing of new components for displaying collaterals in the lending process.
· Adjustable rate mortgage test management.
Deutsche Post, Logistics - Bonn, Germany 06/2007-11/2007
· Test management in the project "Mailingfactory", which includes multiple applications for sending marketing materials via postal mail, e-mail and text messaging.
Deutsche Bahn, Logistics - Frankfurt, Germany 11/2006-04/2007
· Process modeling and optimization of existing and new business processes for construction projects at Deutsche Bahn
· Standardization, consolidation and streamlining of the construction process to meet Federal Railway Office requirements.
Deutsche Post, Logistics - Bonn, Germany 06/2005-10/2006
· Business analysis and requirements management for building a call center platform which links all customer call centers.
Karstadt Quelle AG, Logistics - Frankfurt, Germany 10/2000-03/2006
· Analysis and quality assurance for optimizing processes in mail order from order to transfer to logistics to accounting. Integration of individual specific issues to determine coverage quota by SAP Retail and to enable qualified cost estimates for necessary add-ons.
· Specification and design for display orders, invoices, returns and customer accounts on the Internet. Specification for conversion of "Postservice Sperrgut“ (postal services for bulky goods) to a new system with various different carriers.
· Analysis of replacement of a single-client invoicing system with a multi-client system including updating of communication between subsystems which are accessed via different interfaces, resulting in partially automated commissioning and invoicing of orders and delivery and returning of orders with externally stored and individually produced goods.
· Analysis and quality assurance in decentral invoicing for external warehousing with high mailing turnover and intergration of an external warehouse for goods to be mailed individually to a client-enabled invoicing and production control system.
Siemens Medical Systems, Health services - Frankfurt, Germany 10/1994-09/2000
· Analysis and application development.
· Project management.
· Expansion of hospital information system to meet government requirements.
· Staff education of new legal requirements and user training.
· Conversion from terminal to graphic user interface.
· Group faciliation on the following topics: patient administration, admissions, transfer, recording of medical data, invoicing, processing of costs with health insurance providers, order and diagnosis communication including surgical services, laboratory and pharmacy.
EDPC, Health services - Frankfurt, Germany 04/1994-09/1994
· System maintenance and user development of a hospital information system to meet government requirements
· Conversion of platforms of new computers.
· Consultation on complete package solution consisting of patient administration, invoicing, laboratory, goods administration, pharmacy and asset management.
Saint Louis Logiciel, Health services - St. Louis, France 04/1993-03/1994
· Analysis and realization for further development of an IT system for occupational health physicians taking into account customer needs and interfaces to medical devices.
Compudent AG, Health services - Frankfurt, Germany 01/1992-03/1993
· Analysis and quality assurance for expansion of an IT system shared by several hundred medical practices with different specialties
· Coordination of statistics, invoicing and bookkeeping.
Johann Wolfgang Goethe-University, Frankfurt, Germany 08/1986-03/1991
· Graduate Assistant, Medical Computer Science and Mathematics.
Local Availability
Open to travel worldwide
Available upon request
Other
www.schard.org
