Keywords
Skills
• Creation and definition of KPIs and spreadsheets with results and performance metrics. • Experience in software maintenance, indicator analysis, report creation, logical functions elaboration, project execution, after work services, retrofit, experience in operating systems and servers. • Report writing and management of predictive and corrective activities, communication and conflict management with external customers. • Team work, analysis of indicators and solutions for improvements were very important factors for my development, to accomplish great deliveries. • Leadership of the support process and development of customer improvements, contracts, software, employees, sales forecasting and sizing of teams, equipment and contracts • To the care of a team, credit and collection of all members, defining the rules, methodology and management of problem solving procedures. • Acting to improve the areas involved in the projects, implementing and improving processes that seek to maximize efficiency and results. Optimization and efficiency of activities performed • Responsible for detailing processes and training of products, software, equipment, employees. • Implementation of the maintenance support Planning and Intelligence team, defining responsibilities, and • work methodology. • Creation and implementation of performance evaluation metrics for internal and individual teams, contributing to the use of new products and employees, spreadsheets with results and performance metrics. • Standardization of daily activities, evaluations of international software development and training, survey and strategic information of clients, aiming the improvement of services. • Implementation of projects for building/industrial automation in electronic security, and the entire network infrastructure with efficiency • Data analysis in servers and operation, systems maintenance (Fire detection and alarm, access control, energy andutilities • management, computers, experience in equipment with IP communication protocol).
Project history
Local Availability
Only available in these countries:
Brazil