Keywords
Skills
Results-driven ICT Support Engineer offering expertise in Desktop Application Packaging and Software Distribution including maintenance and troubleshooting.
Provides technical expertise, conducts testing, diagnoses, and resolves complex system problems, and technical documentation in support of system infrastructure.
Understands ITIL V3 processes for Service Management that can able to create process improvement; ITIL V3 foundation certified.
Ability to work with minimal supervision, self-starter, and eager to learn new things. Strive for continued excellence, strong leadership, and teamwork attitudes
Technology Summary
Packaging Tools: Admin Studio (InstallShield/Repackager), Orca, HP Client Automation (HPCA), Microsoft Office Customization Tool (OCT), Adobe Customization Tool, Microsoft Application Compatibility Toolkit (ACT), Adobe Cloud Packager, IE Customization Wizard, InstallRite, FileMon, RegMon, ProcMon, PsExec, PSAppDeploy Toolkit
Deployment Tools: HP Client Automation (HPCA), Citrix, App-V, ManageSoft, SCCM, Intune
Scripting: Batch, VB, PowerShell
Ticketing Tools: ServiceNow, HP Service Manager, iHEAT
Platforms: Windows 10/8/7/Vista/XP | Windows Server 2019/2012/2012/2008
Databases: Active Directory, Oracle 10g/9i, MS Access, MS SQL
Cloud Services: Intune, Office 365
Provides technical expertise, conducts testing, diagnoses, and resolves complex system problems, and technical documentation in support of system infrastructure.
Understands ITIL V3 processes for Service Management that can able to create process improvement; ITIL V3 foundation certified.
Ability to work with minimal supervision, self-starter, and eager to learn new things. Strive for continued excellence, strong leadership, and teamwork attitudes
Technology Summary
Packaging Tools: Admin Studio (InstallShield/Repackager), Orca, HP Client Automation (HPCA), Microsoft Office Customization Tool (OCT), Adobe Customization Tool, Microsoft Application Compatibility Toolkit (ACT), Adobe Cloud Packager, IE Customization Wizard, InstallRite, FileMon, RegMon, ProcMon, PsExec, PSAppDeploy Toolkit
Deployment Tools: HP Client Automation (HPCA), Citrix, App-V, ManageSoft, SCCM, Intune
Scripting: Batch, VB, PowerShell
Ticketing Tools: ServiceNow, HP Service Manager, iHEAT
Platforms: Windows 10/8/7/Vista/XP | Windows Server 2019/2012/2012/2008
Databases: Active Directory, Oracle 10g/9i, MS Access, MS SQL
Cloud Services: Intune, Office 365
Project history
Local Availability
Only available for remote work
Remote work
Other
I have 10 years of working experience in the field of Information Technology.
Currently, I am a full-time Desktop Engineer working in the Philippines supporting End-Users with skills in SCCM Application Packaging and Deployment, and desktop troubleshooting.
I also have a working knowledge of handling Microsoft Patches for Desktop Patching.
Currently, I am a full-time Desktop Engineer working in the Philippines supporting End-Users with skills in SCCM Application Packaging and Deployment, and desktop troubleshooting.
I also have a working knowledge of handling Microsoft Patches for Desktop Patching.
