Marco Hoberg available

Marco Hoberg

Managing Director

available
Profileimage by Marco Hoberg Managing Director from IloiloCity
  • 5000 Iloilo City Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates:
  • Languages: German (Native or Bilingual) | English (Full Professional)
  • Last update: 14.11.2020
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PROFILE PICTURE
Profileimage by Marco Hoberg Managing Director from IloiloCity
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SKILLS
Outsourcing, BPO, ITIL, IT Outsourcing, IT Operations, IT Management, Service Delivery, Offshoring, Service Management, IT Service Management, Integration, Project Implementation, Business Transformation, Operations Management, Project Planning, Transition Management, Consultancy, Managed Services, International Project Management, Project Management, IT Strategy, Change Management, Management, Data Center, Risk Management, SAP, Sla, Security, Quality Assurance, Project Portfolio Management, Business Development, Vendor Management
PROJECT HISTORY
Fujitsu Technology Solutions / NetApp
T&T Senior Project Manager / T&T Multi Project Management – Sharp, T&T Senior Project Manager - ZF
07.2013 - today
05.2014 – today T&T Senior Rollout Manager – ZF Friedrichshafen
International Software Rollout after Carve out in 9 Countries (1800 clients)
• Coordination and planning of the international roll-out
• Direct contact (SPOC) for local IT staff in charge worldwide

02.2014 – 04.2014 T&T Multi Project Management – Sharp
Different Rollout projects in 11 EMEA countries

EuroServer Rollout
• Leading the project team
• Preparation of the location
• Planning the rollout with the customer and rollout team
• Budget controlling
• Handover to the delivery

DMS (Desktop Managed Service) Rollout
• Leading the project team
• Rollout planning with the customer and delivery team
• Preparing training sessions for the technicians and customer employees
• Coordination with Logistics, Onsite teams, Delivery and Customer

07.2013 – 11.2013 T&T Senior Project Manager - NetApp
Implementation of a new TPM (Third Party Maintenance) Contract in 19 EMEA Countries
• Implementation of the new contract in each Country, in cooperation with the local Partner
• Selection of tools and interface implementation in the countries
• Organization of trainings for the Technicians
• Implementation of a Meeting und Reporting structure
• Go Live Support, monitoring of the call statistics and SLAs
Information Technology and Services
5001-10,000 employees

Hoberg IT-Services
Managing Director
06.2004 - today
• Project Management
• Interims Management
• Offshore Outsourcing in cooperation with the EITSC
(European IT-Service Centre) Philippines
o Business Prozess Outsourcing
• Outsourcing of different Print assignment to Asia
• Data Transformation Services (Paper to Data)
• Negotiation with some Call Center about outsourcing
of Helpdesk Services
Information Technology and Services
1-10 employees

Aristos Management Consultancy FZC
Managing Partner IT-Services
10.2008 - 11.2013

Information Technology and Services


Ginkgo Management Consultants GmbH
Senior Management Consultant
03.2013 - 05.2013
FUSO Truck & Bus Corporation (Daimler Concern)
Spare Parts System Renewal Project
• Build up and Management of the Project Management Office using Houston Project Management
Methodology
• Project Leadership Support of the Project Management
• Continuous Monitoring and Communication of the Project status, Identification and Management
of Issues and Risks
• Planning and Moderation of workshops
• Creation of Management Presentations
• Documentation of the Work results
Management Consulting


ComputaCenter AG & Co oHG
T&T Senior Project Manager
09.2011 - 02.2013
09.2011 – 06.2012
Integration Manager (Coordination of 8 - 10 Projects)
• Coordination of the Project and Operation Team during the
Transformation (Server and Application)
• Examination and adjustment of the Hand Over Process
• Setting up an Reporting Structure
• Close cooperation with the Integration Manager of the other
Operation Center (OC‘s)

06.2012 – 02.2013 T&T Senior Project Manager Datacenter and Applications
T&T Full Outsourcing Project in banking environment – Shared Services
• Conception of the datacenter environment in cooperation with the Technical Architect
• Ordering of Hardware, Licenses and Datacenter space
• Arranging of work packages with the Operation Centers (OC)
• Steering of customer application team during installation and testing of banking application (SFirm32, ATAQ Risk, Gillardon, FinanzAss, Reuters, optical Archive)
• Handover to the OCs
Information Technology and Services


Lodestone Management Consultants
IT QA Manager for MAXIMO, N2M (Novell to Microsoft) & CC&B (Customer care & Billing)
06.2011 - 06.2011
Close alignment with IT QA Manager and overall QA manager to enable Lodestone communication
and reporting to executive boards
Quality Management
- Establish on-going Quality Management function through a
permanent risk and issue management process
- Contribution to Quality Reviews for Maximo, N2M and CC&B
- Support Issue and Risk Management function
- Coaching and guidance of IT project managers
- Contribution to weekly status reports for Maximo, N2M and
CC&B

Quality Control
- Contribute to enhancement of Lodestone QA framework to fit
IT QA purposes
- Contribution to monthly QA report following the Lodestone
framework for Maximo, N2M and CC&B
- Formal monthly reviews will assess the progress and ability
to achieve milestone targets:
- Progress against plan
- Issue and Risk Management
- Intermediate Deliverables (Random check)
- Deliverables comprise:
- Power Point presentation with major findings
- Detailed QA review Report (Word) incl. dashboards
- General impression, Challenges, Recommendations
Management Consulting
501-1000 employees

Siemens IT Solutions and Services Munich
T&T Project lead of the Schott Outsourcing project
02.2011 - 03.2011
T&T Project lead for an international Outsourcing Project
• Leading of an international T&T project team with 60 members
• Responsible for the NW – Rollout, SAP migration, non-SAP Application, Service desk,
• Client Rollout and cut over planning
• Budget responsibility (12 M €uro)
Information Technology and Services


EITSC
Manager Business Development
0.2005 - 0.2011
Offshore Outsourcing
• Establishing of a new partner network with 52 Companies in the
Philippines
• Business Process Outsourcing
o Outsourcing of different digital print orders
o Data transformation Services (Paper to Data)
o Negotiations with some call center regarding outsourcing of
some Helpdesk Services
Information Technology and Services


SIS Singapore Pte. Ltd
T&T Project Manager Client Service Rollout APAC
04.2010 - 08.2010
Transition Project in APAC
- Direct conduit between Customer and SIS GWSS AP OSS
transition & GOSS (Global Operation Support Services)
- Assist with the enabling of GOSS and their Local Country
Providers (LCP)
- Work with GOSS to ensure appropriate ramp up of GOSS
selected vendors in all relevant countries.
This will include the following:
- Tracking GOSS has agreements in place with LCP for all
countries and escalating as needed
- Tracking the ramp up of technical resources utilized in each
country by GOSS/LCP
- Ensuring LCP’s have all access requirements to both Customer
Sites & Systems as well as Siemens tools and systems (as
needed/designed)
- Work with Customer GWSS AP OSS Trainer appointed by
Siemens to ensure all required Train the Trainer sessions are
conducted for LCP’s
- Track the Dell certification for GOSS selected LCP’s ensuring
all required parties are certified per agreed upon timelines
- Track and assist GOSS or their LCP’s to ensure they are setup
as Authorized Warranty Providers for BASF APAC
- Work with incumbent to ensure proper knowledge transfer is
completed
- Work with GOSS/LCP’s to ensure proper ramp up/PE exercises
are completed prior to go-live.
- Manage GOSS/LCP’s from a Service “Cut Over” perspective
- SPOC for GOSS/LCP’s post go-live
Oil & Energy
5001-10,000 employees

Siemens Information Systems Ltd
Regional Project Manager for Latin, US & Canada
0.2008 - 05.2009
Personal lead of 3 local PM
International Client-Transition-Project
- Responsible for the Siemens – Nokia Client-Transition in Latin
America, USA & Canada
- CMO, FMO and Proxy rollout
Information Technology and Services
1001-5000 employees

Grundig Intermedia GmbH
IT Director/ CIO
06.2007 - 10.2008
• Project leader of SAP-Migration from sap R/3 4.6c to ERP 6.0
o Down sizing of the old system
• Implementation of Black Berry Services
• Examination and comparison of a new BI-Tool
• SLA negotiation
• Definition and constant up-dating of the international IT strategy
and standard regarding the assigned applications, the system
landscape and information architecture
• Line of internationally occupied project teams for the conversion of
the strategies
• Definition and monitoring of the necessary IT budget
• Selection and control the service Provider by SLA\'s
• Selection, control and co-ordination of suppliers and providers
• Close co-operation with the Users in the divisions for the definition
and optimization of processes
• Definition and evaluation of KPl\'s, presentation of the results to the
management board
Information Technology and Services


CTDI Nethouse GmbH
Manager IT Infrastructure and Operations
06.2006 - 06.2007
• Personnel and technical lead of the team Infrastructure and Operations
• Ensuring of the SAP R3 availability
o Guidance of the SAP R3 help desk
o Monitoring the Systems and the outsourcing partner
• Coordination of all ICT infrastructure projects within the company
• Ensuring of an goal-oriented, economical and high-available operations of the ICT Infrastructure and applications
• Monitoring and optimization of the existing ICT infrastructure
• Responsible for the SLA review ( LAN,WAN, Security and telephony)
Infrastructure project in Budapest
Extension of an existing network environment with 150 workstations
• Planning of the extension in coordination with the project team
• Co-ordination of local carrier and contract negotiations In time and budget
• Supply of the infrastructure in time and in budget
Information Technology and Services


SKW Metallurgie AG
Manager International IT Operations and IT Projects / CIO
03.2002 - 05.2004
• Leading of an international IT-team at 20 sites world-wide
• Development and implementation of the group IT strategy
- Definition of standards and guidelines for IT Infra-structure and IT Operations
• Development of IT blueprint, implementation planning, and
project management for:
- IT carve-out project(Separation of SKW Metallurgie AG and Degussa AG), structure of a computing centre, contract negotiations and responsibility for the development of IT outsourcing
- German-French IT integration project, Infrastructure
project with international rollout, introduction of SAP R/3
- IT Separation of SKW Metallurgie AG in three saleable
modules
• Group IT budget planning and control, IT cost management,
IT contract management
• Responsibility for the development of IT outsourcing
(contract negotiations, performance management,controlling)
• Controlling of Project budgets, Outsourcing contracts and
bills, Cost center (SAPR/3)
Mining & Metals
TIME AND SPATIAL FLEXIBILITY
international available
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