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Last update: 03.08.2022

Englischsprachige - Business Process Specialist and RAD Developer

Company: Prime Automation
Graduation: M.Sc. Computer Science
Hourly-/Daily rates: show
Negotiable, may vary depending on the nature, scope and duration of the project, as well as the size and industry sector of the business client, as well as any particularities service delivery location.
Languages: Arabic (Full Professional) | English (Full Professional)

Skills

Note: I speak English and unfortunately I can't speak German. For this reason, I have to be available to work with companies and business clients who are willing to work with an English-speaking freelancer.

Overview
  • Technically skilled with experience in architecturally and operationally designing fit-for-purpose solutions
  • Efficiently coordinates and clearly communicates with business stakeholders and DevOps teams
  • Effectively assists product owners and business stakeholders in epic level design and presentation
  • Hands-on skills in front-end development, database configuration, and low-code back-end development
  • Experience in implementation, deployment, testing, and maintenance of business technology solutions
  • Diverse work experience with international companies, small businesses, and as a freelancer
  • Postgraduate education in Information Management, Computer Science, and IT Service Engineering
Experience: Freelance

Freelance / Prime Automation B.V. Sep. '17 - Present / Netherlands
2022 - Business Analyst and Product Owner, Energy
  • Requirements analysis for a corporate design system
  • Backlog refinement for a multifunctional team of designers, developers, and content creators
  • Epic design and user story granularity harmonization among three core team functions
  • React front-end framework alignment of components and properties to design specifications
  • Creation of a maturity model for guiding front-end framework from initial to quality managed stages
2021 - Business Analyst and Power Developer, Education Services
  • Organizational process analysis and requirements management
  • Design and Development of Power Apps and Power Automate solutions
  • Testing and Deployment of solutions to environments
2021 - Web and Channel Optimization Analyst, Private Financial Client
  • Website layout, content, and traffic analysis
  • Functional and page load testing and component redesign
2020 - Business Analyst and Product Owner, Prime Automation
  • Research, design, and development of a complete SaaS solution
  • Relational cloud database design
  • Database trigger design and configuration
  • User interface design and implementation
  • Data transformation model and configuration
  • Dashboard design and implementation
2019 - Front-end Designer-Developer, Other Projects
  • Design of public and authenticated pages for content websites and product pages
  • Configuration of identity and access management with self-service and social logins
  • Customization of front-end component libraries
  • Loose-integration with low-code back-ends
  • Code upgrade from vanilla HTML/CSS to JS frameworks
  • Responsive optimization and cross-browser testing
  • DNS management, email configuration, and web analytics configuration
  • Website security and penetration testing
2019 - Business Analyst and RPA Developer, PwC
  • Requirements elicitation for process automation projects
  • User story creation and backlog support with product owner
  • End-to-end business process modelling
  • Creation of fit-for-purpose business process discovery and modelling notation
  • Definition and documentation of robotic process automation solution architecture framework
  • Reverse engineering existing flows for business logic discovery and re-design of operational automation
  • Development of new process-conforming flows in robotic process automation
  • Black-box testing of process flows and deployment to production environment
  • Creation of reusable components and deployment to common component library
  • Monitoring and maintaining process automation in production environment
  • Advisory and consulting on the design and enablement of Digital Process Operations
2018 - Process Automation Consultant, Novatec
  • Consulting on business process automation with RPA technology
  • Content creation and presentation for management and teams
2018 - Senior Business Analyst, Private Banking Client
  • Creation of management consulting content for process digitization
  • Research of suitability of multiple optical character recognition options
  • Advisory on waterfall and agile design and delivery of process automation solutions
2018 - RPA Business Analyst, Sibelga
  • Requirements elicitation for pricing, customer invoicing, and financial settlement business process
  • Process discovery and automated solution design
  • Documentation of requirements and collaboration with RPA development
  • Delivery of user-accepted automated solution
2017 - External Expert, European Commission
  • Intake of project acceptance requirements and criteria
  • Independent analysis of technical project documentations
  • Technical and operational due diligence
  • Deliberation of technical and business proposals with expert group
  • Reporting of findings and final recommendations
Experience: Employment

Business Process Consultant RPA-IPA / Cognizant Nov. '16 - Aug. '17 / Netherlands
Responsibilities
  • Leading a process automation team through RPA PoC projects from discovery to prototype to production
  • Identifying process improvements and designing modular automated business processes
Projects
  • RPA for Trade Finance Services
  • RPA for Lending Services
  • RPA Center of Excellence Advisory for Wholesale Banking Operations
  • RPA Center of Excellence Design for Shared Service Center in Banking
Accomplishments
  • Created and introduced organizational BPM Life-cycle for RPA
  • Adapted and introduced a fit-for-purpose robotic process modeling notation
  • Designed and proof-tested a robotic process delivery framework
  • Achieved proof-of-concept objectives and delivered semi-autonomous robotic process software
  • Decreased process time-to-customer by 84%
Business Analyst / Process Prime LTD Jan. '16 - Sep. '16 / United Kingdom
Responsibilities
  • Discovery, analysis, and improvement of business functions and processes
  • Definition of requirements for business change and software development initiatives
  • Collaborating with enterprise architects, program managers, software architects, and developers
  • Managing business requirements, objectives & scope, acceptance criteria, and benefits realization
  • Defining specifications and recommendations to advance business processes
Accomplishments
  • Designed a fit-for-purpose and robust IAM business process for multiple information systems (SSO)
  • Delivered security-by-design, high-availability, scalability, and fault-tolerance for IAM process
Business Analyst / Bicore Services Oct. ‘14 - Dec. ‘15 / Netherlands
Responsibilities
  • Requirements management for PPM software development
  • Test planning, test-case development, and black-box testing
  • Data visualization dashboard testing
  • Business Analysis (PESTL, SWOT, Gap, Strategic Alignment, Business Impact)
  • Workflow design for Project Portfolio Analysis & Data Visualization software
  • Research of Cybersecurity and trustworthy information technology (FP7-ATTPS)
Accomplishments
  • · Improved digital outreach by successfully initiating, planning and leading new website development
  • · Presented research project results to European Commission representatives
  • · Represented project team and results at a professional IT conference (CySeP-KTH, Stockholm)
Business Process Analyst (internship) / Philips Feb. ‘14 - Jul. ‘14 / Netherlands
  • Assignment - Agile practices for Regional IT Operations EMEA
  • Master thesis - Business Process Automation using BPMN 2.0: a focus on Enterprise Agility
Financial Markets Analyst / Thomson Reuters Nov. ‘09 - Aug. ‘12 / Cyprus
Responsibilities
  • Fundamental financial analysis of publicly traded companies
  • Focused on emerging stock markets and exposed to international markets
  • Managing financial market data quality & sourcing with Stock Exchanges
Accomplishments
  • Decreased data analysis time by 20% for a market monitoring process with process improvement
  • Reported emerging financial operating metrics for gulf markets
  • Pioneered UAT for Click-Thru financial automation project with Optical Character Recognition
Education
  • M. Sc. Information Management, Erasmus Mundus, Tilburg University, Tilburg, Netherlands, 2014.
  • M. Sc. IT Service Engineering, Erasmus Mundus, University of Crete, Heraklion, Greece, 2013.
  • M. Sc. Computer Science, Erasmus Mundus, University of Stuttgart, Stuttgart, Germany, 2012.
  • B. Sc. Management Information Systems, Applied Science University, Amman, Jordan, 2005-2009.
Training and Certifications
  • Celonis Process Mining, Celonis Academy, 2021 (ongoing).
  • AWS Cloud Practitioner Essentials, AWS, 2021 (training).
  • Introduction to AWS Solutions, AWS, 2021 (training).
  • UiPath Developer Foundation Certificate, UiPath Academy, 2018.
  • UiPath Orchestrator Certificate, UiPath Academy, 2018.
  • UiPath SAP Automation Certificate, UiPath Academy, 2018.
  • UiPath Licensing Training, UiPath Academy, 2020.
  • Lean Six Sigma ‘Yellow Belt’, Cognizant Academy, 2017 (training).
  • Scrum Master, Scrum.org, Certificate in Agile Management, 2016.
  • ITIL® Foundation, AXELOS Global Best Practice, Certificate in IT Service Management, 2016.
  • Situational Leadership II, ARM, Practical Training for SLII theory for effective leadership, 2016 (training).
  • Project Management, Thomson Reuters, E-Learning Program, 2011 (training).
  • Fundamental Financial Markets Analysis, Thomson Reuters, Classroom training and examination, 2009.

Project history

02/2022 - 04/2022
Business Analyst for Corporate Design System
Energy Sector Multinational (>10.000 employees)
Energy, water and environment
  • Analysis for Corporate Design System in collaboration with teams of Visual Design, Software Development (Front-end), and Content Creation. 
  • Creation and management of design, development, and content backlog in Agile DevOps.
  • Creation of custom front-end development framework maturity model for increasing the maturity of design artifacts and coded components to quality managed levels.
  • Review of existing code and design artifacts and alignment across three core functions of a multifunctional design and development team.

10/2021 - 02/2022
Rapid Application and Process Automation Analyst-Developer
Education Services (University) (500-1000 employees)
Other
  • Organizational process analysis and requirements management
  • Design and Development of Power Apps and Power Automate solutions
  • Testing and Deployment of solutions to environments

05/2021 - 06/2021
Web and Channel Optimization Analyst
Business and Accounting Services Company
Other
  • Website layout, content, and traffic analysis
  • Functional and page load testing and component redesign

01/2020 - 12/2020
Business Analyst and Product Owner
Business Services SME (< 10 employees)
  • Research, design, and development of a complete SaaS solution
  • Relational cloud database design
  • Database trigger design and configuration
  • User interface design and implementation
  • Data transformation model and configuration
  • Dashboard design and implementation

06/2019 - 12/2019
Business Analyst and RPA Developer
Tax Services Multinational (>10.000 employees)
Banks and financial services
  • Requirements elicitation for process automation projects
  • User story creation and backlog support with product owner
  • End-to-end business process modelling
  • Creation of fit-for-purpose business process discovery and modelling notation
  • Definition and documentation of robotic process automation solution architecture framework
  • Reverse engineering existing flows for business logic discovery and re-design of operational automation
  • Development of new process-conforming flows in robotic process automation
  • Black-box testing of process flows and deployment to production environment
  • Creation of reusable components and deployment to common component library
  • Monitoring and maintaining process automation in production environment
  • Advisory and consulting on the design and enablement of Digital Process Operations

01/2019 - 06/2019
Front-end Designer-Developer
  • Design of public and authenticated pages for content websites and product pages
  • Configuration of identity and access management with self-service and social logins
  • Customization of front-end component libraries
  • Loose-integration with low-code back-ends
  • Code upgrade from vanilla HTML/CSS to JS frameworks
  • Responsive optimization and cross-browser testing
  • DNS management, email configuration, and web analytics configuration
  • Website security and penetration testing

Time and spatial flexibility

I'm willing to travel within reasonable distance to tend to projects on site (if necessary for the nature of the work performed) within Germany, Netherlands, Belgium, Luxembourg.

I'm willing to travel for short periods of time to tend to projects on site (if necessary for the nature of the work performed) to all EU countries.

I'm willing to travel for short periods of time to tend to projects in Arabic speaking countries on site, as I speak Arabic fluently and very well understand the local and business cultures of Arabic speaking countries.

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