IT Systems Administrator / Engineer

Reporting to the Service Desk Manager, a supervisor on the Service Desk, responsible for the
day-to-day IT requirements of the company (user management, troubleshooting, help and advice)

Key Achievements
* Introduced a new system to escalate tickets speeding up resolution and improving our response
times.
* Streamlined the equipment request process.

Reporting to Head of IT, responsible for the day-to-day IT requirements of the company - user
management, troubleshooting, help and advice. Maintaining desktop applications, local area networks,
IT security and telecommunications. Client base of 500 Users and 6 sites across the UK.

Responsibilities
* Ownership and management of IT budgets and expenditure on hardware and software; recommending
and implementing improvements and efficiencies.
* Managing key stakeholders across the business to gauge needs and meet business requirements;
evaluate, test, advise, train and support I.T. related projects.
* Developing & maintaining the company IT systems, software and databases.
* Hardware and software installation, maintenance and repair; performing routine audits of
systems and software.
* Management of server software and associated backup routines.
* Managing internal & hosted network infrastructure including firewalls, servers, switches and
telephony.
* Managing the Service Desk, 4 staff and SLA's

Key Achievements
* Renegotiated Key Contracts saving the company thousands.
* Strengthened the IT infrastructure through implementation of new technologies such as a
migration to Office 365.
* Strong IT, commercial, planning and budgeting skills.
* Opening new branches and moving existing branches to new premises.
* Assisted sister company Lenz with setup of new offices in Germany.
* Deployed iPads to our field sales staff through Meraki MDM

Responsible for delivering a high quality, customer-focused professional support service - providing
the very highest level of technical support and customer service to internal staff.

Responsibilities
* 1st and 2nd line helpdesk support - client base of approximately 500 users.
* Server maintenance and process automation.
* Patch Management (Windows update services) and Domain name management.
* Training users and printing

Key Achievements
* Delivered significant saving to the company by consolidating and controlling the printing
environment.
* Operated as Lead Technician
* Successful major upgrades with little to no disruption to the business:
* Exchange 2000 to 2003 and then separately to 2010
* Windows 2000 to 2003 and then separately to 2008

PC and printer repairs for a small computer shop.

Supporting up to 80 users and the accompanying infrastructure at a Startup Company.