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Last update: 06.09.2022

IT Systems Administrator / Engineer

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Native or Bilingual)

Attachments

rgilkey_cv-.docx

Skills

IT Engineer with over 20 Years of Windows Desktop and Server Support. 

Project history

01/2002 - 05/2022
General Manager / Systems Technician
Computer Concepts
A spin-off from Computer Master (below), I was promoted to Manager of a new retail store.
Responsible for day-to-day operations including management of Company finances and administration,
servicing computers and printers.

01/2001 - 05/2022
Systems Administrator
E.Piphany
Supporting the Server Infrastructure at a Software Services company.

07/2021 - 01/2022
Systems Administrator
GXO.
Reporting to the EUC Team lead, a Second Line Analyst, responsible for the day-to-day IT
requirements of the company (user management, troubleshooting, help and advice)

11/2020 - 07/2021
Senior Service Desk Analyst
EMS.
Reporting to the Service Desk Manager, a supervisor on the Service Desk, responsible for the
day-to-day IT requirements of the company (user management, troubleshooting, help and advice)

Key Achievements
* Introduced a new system to escalate tickets speeding up resolution and improving our response
times.
* Streamlined the equipment request process.

01/2011 - 10/2020
Technical Services Manager
PJH Group Ltd.
Reporting to Head of IT, responsible for the day-to-day IT requirements of the company - user
management, troubleshooting, help and advice. Maintaining desktop applications, local area networks,
IT security and telecommunications. Client base of 500 Users and 6 sites across the UK.

Responsibilities
* Ownership and management of IT budgets and expenditure on hardware and software; recommending
and implementing improvements and efficiencies.
* Managing key stakeholders across the business to gauge needs and meet business requirements;
evaluate, test, advise, train and support I.T. related projects.
* Developing & maintaining the company IT systems, software and databases.
* Hardware and software installation, maintenance and repair; performing routine audits of
systems and software.
* Management of server software and associated backup routines.
* Managing internal & hosted network infrastructure including firewalls, servers, switches and
telephony.
* Managing the Service Desk, 4 staff and SLA's

Key Achievements
* Renegotiated Key Contracts saving the company thousands.
* Strengthened the IT infrastructure through implementation of new technologies such as a
migration to Office 365.
* Strong IT, commercial, planning and budgeting skills.
* Opening new branches and moving existing branches to new premises.
* Assisted sister company Lenz with setup of new offices in Germany.
* Deployed iPads to our field sales staff through Meraki MDM

01/2004 - 01/2011
Systems Administrator
PJH Group Ltd.
Responsible for delivering a high quality, customer-focused professional support service - providing
the very highest level of technical support and customer service to internal staff.

Responsibilities
* 1st and 2nd line helpdesk support - client base of approximately 500 users.
* Server maintenance and process automation.
* Patch Management (Windows update services) and Domain name management.
* Training users and printing

Key Achievements
* Delivered significant saving to the company by consolidating and controlling the printing
environment.
* Operated as Lead Technician
* Successful major upgrades with little to no disruption to the business:
* Exchange 2000 to 2003 and then separately to 2010
* Windows 2000 to 2003 and then separately to 2008

01/2001 - 01/2002
Systems Technician, Computer Master
PC and printer repairs for a small computer shop.

01/1999 - 01/2001
Systems Administrator
Broad Daylight
Supporting up to 80 users and the accompanying infrastructure at a Startup Company.

Time and spatial flexibility

Remote Work

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Contact details

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