Trainer
Rainforest Logistics
Keywords
Skills
• Help Desk • Service Desk • Tech Support • Driving • TCP/IP • LAN/WAN/VPN • Office 365 • Azure • Intune • Citrix XenApp • Customer Service • Documentation • Exchange • Security systems • Video conference systems •Desk side support •Audio-Visual conferencing setup, scheduling & support • Juniper • Networking • Windows 7,8,10 • Mimecast • Vmware • Virtual Cabinet • Forcepoint • Migrations • Desktop Support
Project history
10/2021
-
06/2022
Providing 1 to 1 and group sessions of training for new starters.
Creating new training materials/scenarios.
Technical training for internal applications, systems, tools (both mobile and desktop) or vehicles .
Security training sessions.
Working closely with recruiters and managers to improve the candidate selection processes.
Creating new training materials/scenarios.
Technical training for internal applications, systems, tools (both mobile and desktop) or vehicles .
Security training sessions.
Working closely with recruiters and managers to improve the candidate selection processes.
06/2021
-
08/2021
Trainer
Falcon Logistics
Providing 1 to 1 and group sessions of training for new starters.
Creating new training materials/scenarios.
Technical training for internal applications, systems, tools (both mobile and desktop) or vehicles .
Creating new training materials/scenarios.
Technical training for internal applications, systems, tools (both mobile and desktop) or vehicles .
12/2019
-
04/2021
Support Analyst
Menzies LLP
Managing a 500+ user environment
1st/ 2nd Line end user support
Project work
Migrating users and resources from local AD to Azure
Managing AD, Azure, Intune (device management, white glove deployment, user management)
Exchange and Office365 support, add-ons and debug
Desk side support
Audio-Visual conferencing setup, scheduling & support
Local and global AD policies/permissions/distribution groups - management and creation
Managing Mimecast queries (block/release, security groups, filtering options, etc.)
Office365 user management / creation / archiving
Building / deploying / refreshing devices
Citrix virtual desktop support (installations, debug)
Creating processes and tutorials for staff in order to improve their IT skills and develop the
internal knowledgebase.
1st/ 2nd Line end user support
Project work
Migrating users and resources from local AD to Azure
Managing AD, Azure, Intune (device management, white glove deployment, user management)
Exchange and Office365 support, add-ons and debug
Desk side support
Audio-Visual conferencing setup, scheduling & support
Local and global AD policies/permissions/distribution groups - management and creation
Managing Mimecast queries (block/release, security groups, filtering options, etc.)
Office365 user management / creation / archiving
Building / deploying / refreshing devices
Citrix virtual desktop support (installations, debug)
Creating processes and tutorials for staff in order to improve their IT skills and develop the
internal knowledgebase.
02/2017
-
09/2019
IT Administrator
Ceragon Networks
Checking the network environment for unusual behaviour
1st/ 2nd Line end user support
1st/ 2nd Line end user support
Local Availability
Only available in these countries:
United Kingdom
Available to travel across UK and Europe at short notice.
Available to relocate across the UK if accommodation and moving costs are covered in full by the company.
Available to relocate across the UK if accommodation and moving costs are covered in full by the company.
