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Last update: 05.09.2022

Product Management, Product Strategy

Graduation: Msc Wirtschaftsingenieur (Industrial Engineering and Management)
Hourly-/Daily rates: show
Languages: German (Limited professional) | English (Full Professional) | Spanish (Elementary) | Hungarian (Native or Bilingual)

Attachments

Balazs Bitay - CV 2022 contractor.pdf

Skills

I can help clients with
  • Product Strategy
  • Digital Product Management
  • Designing new services, and business models
  • Product Roadmap Management (Project Management / Portfolio Management)
  • Product Backlog Management
  • Product Delivery
PREVIOUS PRODUCTS, PROJECTS:
  • Self service platform for 10+ million customers
  • Internal tooling for 1000+ customer service reps
  • Business and IT transformation project (3 years, 300+ team)
  • eCommerce and Retail sales product - from research to delivery (1.5 million customer base)
  • Campaign Management and personalisation
  • Digital Workplace for a newly build highrise smart building
  • AV infrastructure for 100+ meeting rooms
  • HR systems - Workforce Management implementation
  • B2B SaaS from idea to early revenue
  • Product Strategy Consulting (Business Model for an award winning social impact startup)
  • Agile transition - coaching Product Managers
  • Data driven marketing strategy for Vatera (part of Naspers group) I
INDUSTRIES
  • Fintech
  • SaaS
  • Telco
  • Oil and Gas

Project history

05/2020 - 04/2022
Product Director - Customer Support Experience
Wise (Fintech - former TransferWise)

* Developed product strategy to support scaling (40% YoY MAU growth)
* Reduced cost of support by 15% YoY
* Implemented Worforce Management System for 1000+agents
* Managed 3 Senior PMs and 6 Product Specialists
* Established new org and KPIs structure with global operations to drive
desired behaviour and business results.

05/2019 - 04/2020
Digital Workplace consultant to the Group CTO
MOL Group (Oil and Gas)

* Product vision and scope for the digital workplace of the 1st highrise oƧce
in Hungary - software and hardware (2300+ oƧce space)
* Group level procurement and vendor management USD 5M+ in value (30+
countries)

04/2018 - 05/2019
Lead Consultant & Partner
Virgo Systems

* Coaching Product Managers, Scrum Masters and their development teams
to maximize value creation
* 2017: contract works transformation projects in the public sector as well
as in corporate

01/2014 - 12/2016
eCommerce Product Manager, Head of Product
Telenor Denmark (Telco)

* First: owned the sales experience across channels, PM for 2 teams
* Later: Lead 8 PMs for full sales and support scope for both B2C and B2B
* Reduced agent training times from 6 weeks to 2 days
* Reduced retail new contract time from 26 minutes to 6 minutes
* Worked with vendors across China, Denmark, Hungary and Ukraine
* Driving concept and implementation of the new cross-channel front-end
analytics and personalisation setup (Adobe, Teradata)

Local Availability

Open to travel worldwide
Immediately available. Looking for remote projects, able to travel occasionally.
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