• Responsible for managing the software development lifecycle of all sales support systems, including insurance quotation systems, mortgage application and repayments calculation APIs, insurance agent self-service web platform, insurance and pension customer support and self-service web systems
• Represented the engineering department at external meetings with business partners (banks, brokers, software vendors, subsidiaries)
• Led 12 software developers and 3 BAs supporting insurance sales systems
• Third-party software vendor management
• Third-party software procurement decision support
• Led and mentored BAs, defined, quality assured and prioritized functional specifications
• Created system architecture diagrams
• Trained internal and external sales teams
Achievements
• Ideation and delivery of a self-service reporting system to support insurance product development and sales evaluation, which reduced ad-hoc reporting requests and provided instant access to data, saving time for various business units
• Simplified a complex insurance agent self-service platform through a strategic review and removal of unused features, that resulted in 70% less technical debt, reduced maintenance burden, and freed up development resources for new features
• Introduced the replacement of the long-term leading property insurance and several others
• Introduced several new mortgage products (implementing application process, repayment calculation, internal and external interfaces, mortgage-related survey questionnaire and other legal and regulatory documents and reporting)
• Introduced over 35 new insurance products (implementing their quotation, premium calculation, internal and external interfaces, insurance policy related survey questionnaire and other legal and regulatory documents, reporting), including car (liability, comprehensive), motorcycle, property, contents, life, critical illness, health, casualty, pet and business asset insurances
• 250+ new software version deployments, 1000+ business requirements delivered
• Measured and delivered significant (4x) performance improvements for the sales system API, reducing average response time by 75%