Teamleiter Microsoft Application & Collaboration
Keywords
Active Directory
Active Directory Federation Services
Configuration Management
Dynamic Host Configuration Protocol
Domain Name System (DNS)
Microsoft Exchange Server
Enterprise Vault
ITIL Certifications
Project Management
Skype for Business
Skills
- Exchange Online
- Exchange Server
- Active Directory, DNS, DHCP
- Virtualization
- ADFS
- Web Applocation Proxy
- Skype For Business
- Operations Manager
- Configuration Manager
- Enterprise Vault
- Project Management
- Team Lead
Project history
03/2019
-
06/2023
• Management of the Microsoft Application & Collaboration departments (17 employees, 5 locations in Germany, Slovakia), which includes the topics Exchange on-premises, M365, MSSQL, SharePoint, Patch management.
• Supporting the Director in the operational decision-making process
• Maintaining service quality by establishing and enforcing Cancom's organizational standards.
• Managed department P&L while successfully executing business needs.
• Performance management, coaching, leadership development, encouraging a culture of growth and accountability.
• Responsible for the processes and strategies execution.
• Responsible for employee development
• The planning of the recruitment and hiring process.
• The planning of vacation and On-Call duty
• Escalation management (internal and external customers)
• Transition Management (transferring new customers from project to operation)
• Continuous expansion of the service catalog/support for new products
Project Management
• Management of the Exchange 2010 to Exchange 2016 migration projects.
• Management of the Exchange 2016 to M365 migration projects.
• Management of moving the existing Exchange 2016 environment to external environment projects (transition out)
• Management of enabling the M365 Modern authentication projects.
• Management of the SQL Centralization project.
• Supporting the Director in the operational decision-making process
• Maintaining service quality by establishing and enforcing Cancom's organizational standards.
• Managed department P&L while successfully executing business needs.
• Performance management, coaching, leadership development, encouraging a culture of growth and accountability.
• Responsible for the processes and strategies execution.
• Responsible for employee development
• The planning of the recruitment and hiring process.
• The planning of vacation and On-Call duty
• Escalation management (internal and external customers)
• Transition Management (transferring new customers from project to operation)
• Continuous expansion of the service catalog/support for new products
Project Management
• Management of the Exchange 2010 to Exchange 2016 migration projects.
• Management of the Exchange 2016 to M365 migration projects.
• Management of moving the existing Exchange 2016 environment to external environment projects (transition out)
• Management of enabling the M365 Modern authentication projects.
• Management of the SQL Centralization project.
03/2018
-
03/2019
Expert Support Engineer
• 3rd level Exchange support for remote customers • 3rd level support of Exchange Online migrations
• Planning, Installation, and configuration of the On-Premises Exchange Environment
• Monitoring and Troubleshooting of Exchange Systems
• Creating PowerShell scripts for automation of daily operations
• 2nd level support for ADFS, Web Application Proxy (WAP), TMG, Kemp products
• Remote 2nd Level Support - Administration and management of Microsoft Windows Active Directory 2003 - 2012 Customer domains incl. DNS, DHCP, DFS, File and Print Server, Terminal Server, Cluster
• Patch and Cumulative Update Management
• Planning, Installation, and configuration of the On-Premises Exchange Environment
• Monitoring and Troubleshooting of Exchange Systems
• Creating PowerShell scripts for automation of daily operations
• 2nd level support for ADFS, Web Application Proxy (WAP), TMG, Kemp products
• Remote 2nd Level Support - Administration and management of Microsoft Windows Active Directory 2003 - 2012 Customer domains incl. DNS, DHCP, DFS, File and Print Server, Terminal Server, Cluster
• Patch and Cumulative Update Management
06/2017
-
03/2018
IT Systems Engineer
Exchange Server 2016 Management
• Management of Exchange 2016
• Monitoring and Troubleshooting of Exchange Systems
• Creating PowerShell scripts for automation of daily operations
System Center Configuration Manager 2016 R2 Implementation
• Implementation and Management of SCCM 2016 • Operating System Deployment
• Central Application Deployment to Client Systems
• Patch Management of Client and Server Systems
2nd and 3rd Level Windows Support
• 2nd and 3rd level support of Incidents
• Supporting escalated tickets
• Solving complex server tickets
• Supporting Citrix problems
• Management of Exchange 2016
• Monitoring and Troubleshooting of Exchange Systems
• Creating PowerShell scripts for automation of daily operations
System Center Configuration Manager 2016 R2 Implementation
• Implementation and Management of SCCM 2016 • Operating System Deployment
• Central Application Deployment to Client Systems
• Patch Management of Client and Server Systems
2nd and 3rd Level Windows Support
• 2nd and 3rd level support of Incidents
• Supporting escalated tickets
• Solving complex server tickets
• Supporting Citrix problems
01/2009
-
06/2017
IT Abteilungsleiter
Exchange Server 2016 & Active Directory Management
• Management of Exchange 2016
• Monitoring and Troubleshooting of Exchange Systems
• Management of Active Directory, DNS, DHCP Systems
• Creating PowerShell scripts for automation of daily operations
System Center Configuration Manager 2016 R2 Implementation
• Implementation and Management of SCCM 2016 • Operating System Deployment
• Central Application Deployment to Client Systems
• Patch Management of Client and Server Systems
2nd and 3rd Level Windows Support
• 2nd and 3rd level support of Incidents
• Supporting escalated tickets
• Solving complex server tickets
• Supporting Citrix problems
Exchange Server 2003/2010/2013 Management
• Migration and Management of Exchange Server 2013 Messaging System
• Maintaining and Documentation of Exchange Troubleshooting and Disaster Recovery
• Migration of Exchange 2003 to Exchange 2010
• Management of Exchange 2003
Lync 2013 (Skype for Business)
• Lync 2013 Implementation project
• Installation and Management of Lync Conferencing service
CyberArk Enterprise Password Vault System Management
• Implementation and Management of CyberArk EPV, PSM, PTA systems
• Change all server and client computer's local admin passwords periodically by CyberArk.
• Managing and changing service accounts passwords
• Managing of privilege user's accounts and passwords Managing and changing of switches root passwords periodically
• Recording and logging consultants and privilege user’s remote sessions
Active Directory Management & Hardening
• Active Directory assessment work with Microsoft • Hardening Active Directory based on the assessment results.
• Scanning Active Directory with Qualys for actual threads and taking actions based on the scan results.
• Managing Active Directory, DHCP and DNS
• Managing Group Policy
• Backup up Active Directory and performing restore tests periodically.
• Documentation of Active Directory Troubleshooting and Disaster Recovery
Managing Virtualization Environment
• Managing, maintaining and upgrading of VMware ESX Servers on Head Office and Disaster Site
• Making LUN configurations of NetApp, Hitachi and IBM SAN storages and assigning to ESX servers
• Managing 400 virtual servers on 60 ESX servers • Implementing and managing Hyper-V servers on Region Offices
System Center Orchestrator & Automation Projects
• Automating daily operational jobs with System Center Orchestrator
• Fully automated user onboarding and exit processes.
• Self-service applications such as adding/removing distribution group, enable/disable USB drive.
• Fully automated virtual machine creation
Enterprise Vault Archiving Solution
• Implementing and managing Enterprise Vault Archiving solution
• Archiving File and messaging system
• Managing and assigning policy and rules
• Troubleshooting
Legacy Operating Systems Upgrade project
• %20 percent of legacy OS's in place upgrade to 2008 or 2012 R2 Operating Systems
• %80 percent of legacy OS's migrated to new Operating Systems
System Center Change Management
• Implementing and managing of Microsoft System Center Change Management System
• Creating new workflows
• Integration with Orchestrator, Exchange and Active Directory Systems
• Management of Exchange 2016
• Monitoring and Troubleshooting of Exchange Systems
• Management of Active Directory, DNS, DHCP Systems
• Creating PowerShell scripts for automation of daily operations
System Center Configuration Manager 2016 R2 Implementation
• Implementation and Management of SCCM 2016 • Operating System Deployment
• Central Application Deployment to Client Systems
• Patch Management of Client and Server Systems
2nd and 3rd Level Windows Support
• 2nd and 3rd level support of Incidents
• Supporting escalated tickets
• Solving complex server tickets
• Supporting Citrix problems
Exchange Server 2003/2010/2013 Management
• Migration and Management of Exchange Server 2013 Messaging System
• Maintaining and Documentation of Exchange Troubleshooting and Disaster Recovery
• Migration of Exchange 2003 to Exchange 2010
• Management of Exchange 2003
Lync 2013 (Skype for Business)
• Lync 2013 Implementation project
• Installation and Management of Lync Conferencing service
CyberArk Enterprise Password Vault System Management
• Implementation and Management of CyberArk EPV, PSM, PTA systems
• Change all server and client computer's local admin passwords periodically by CyberArk.
• Managing and changing service accounts passwords
• Managing of privilege user's accounts and passwords Managing and changing of switches root passwords periodically
• Recording and logging consultants and privilege user’s remote sessions
Active Directory Management & Hardening
• Active Directory assessment work with Microsoft • Hardening Active Directory based on the assessment results.
• Scanning Active Directory with Qualys for actual threads and taking actions based on the scan results.
• Managing Active Directory, DHCP and DNS
• Managing Group Policy
• Backup up Active Directory and performing restore tests periodically.
• Documentation of Active Directory Troubleshooting and Disaster Recovery
Managing Virtualization Environment
• Managing, maintaining and upgrading of VMware ESX Servers on Head Office and Disaster Site
• Making LUN configurations of NetApp, Hitachi and IBM SAN storages and assigning to ESX servers
• Managing 400 virtual servers on 60 ESX servers • Implementing and managing Hyper-V servers on Region Offices
System Center Orchestrator & Automation Projects
• Automating daily operational jobs with System Center Orchestrator
• Fully automated user onboarding and exit processes.
• Self-service applications such as adding/removing distribution group, enable/disable USB drive.
• Fully automated virtual machine creation
Enterprise Vault Archiving Solution
• Implementing and managing Enterprise Vault Archiving solution
• Archiving File and messaging system
• Managing and assigning policy and rules
• Troubleshooting
Legacy Operating Systems Upgrade project
• %20 percent of legacy OS's in place upgrade to 2008 or 2012 R2 Operating Systems
• %80 percent of legacy OS's migrated to new Operating Systems
System Center Change Management
• Implementing and managing of Microsoft System Center Change Management System
• Creating new workflows
• Integration with Orchestrator, Exchange and Active Directory Systems
01/2006
-
12/2009
System Engineer
Projects
• Virtualized more than 60% of the physical environment and transferred it to VMware 3.5 environment.
• Microsoft OCS 2007 R2 setup project
• Microsoft System Center Operation Manager 2007 R2 setup project
• Microsoft System Center Configuration Manager 2007 setup project
• Project of renaming Domain name, being AXA OYAK, as AXA Sigorta
Duties and Responsibilities
• Setup and management of Hitachi and EVA storage systems
• Setup and management of fiber switches
• Setup and management of HP Blade Server and HP Virtual Connect Card modules
• Making technical implementation and operation of Blackberry Service
• Management of Exchange 2003 System
• Management of Citrix and Terminal Server Systems
• Management of Active Directory 2003
• Tracking of state of health of servers by SCOM 2007 R2
• Realizing patch and software distributions of clients by SCCM 2007
• Virtualized more than 60% of the physical environment and transferred it to VMware 3.5 environment.
• Microsoft OCS 2007 R2 setup project
• Microsoft System Center Operation Manager 2007 R2 setup project
• Microsoft System Center Configuration Manager 2007 setup project
• Project of renaming Domain name, being AXA OYAK, as AXA Sigorta
Duties and Responsibilities
• Setup and management of Hitachi and EVA storage systems
• Setup and management of fiber switches
• Setup and management of HP Blade Server and HP Virtual Connect Card modules
• Making technical implementation and operation of Blackberry Service
• Management of Exchange 2003 System
• Management of Citrix and Terminal Server Systems
• Management of Active Directory 2003
• Tracking of state of health of servers by SCOM 2007 R2
• Realizing patch and software distributions of clients by SCCM 2007
Certifications
ITIL Foundation 4.0
PeopleCert and AXELOS
2019
Microsoft Certified Solutions Expert
Microsoft
2017
MS 20342 Advanced Solutions of Microsoft Exchange Server 2013
Microsoft Partner Gold Learning
2015
VMware Technical Solutions Professional (VTSP) 5.5
VMware
2014
Local Availability
Only available in these countries:
Germany und Switzerland
