Miklos Banffy available

Miklos Banffy

Experienced program/project management, service management, SW development management professional

Profileimage by Miklos Banffy Experienced program/project management, service management, SW development management professional from KronbergimTaunus
  • 61476 Kronberg im Taunus Freelancer in
  • Graduation: M.Sc. in Electrical Engineering, Telecoms Engineer, MBA
  • Hourly-/Daily rates:
  • Languages: German (Elementary) | English (Full Professional) | French (Full Professional) | Hungarian (Native or Bilingual)
  • Last update: 16.11.2020
Profileimage by Miklos Banffy Experienced program/project management, service management, SW development management professional from KronbergimTaunus
Fluent English, French, Romanian, Basic German, Mother tongue: Hungarian
ITIL Practitioner level (Foundations exam)
Customer Service Management with ITIL processes (8+ years)
Customer facing, customer satisfaction, customer retention experience (15+ years)
Managing Service Transitions, SLAs, Service Continuity (10+ years)
KPI planning and reporting (10+ years)
Contract Governance for Support Services and for Managed Services (10+ years)
Providing managed Services (5+ years)
Financial. P&L and Resource Planning and Management experience (10+ years)
Business Continuity Management experience (10+ years)
Managing vendors, partners, subcontractors (10+ years)
Team building – team working (10+ years)
Organizational development, Performance assessment & management(10+ years)
Experience in working at very demanding, customers like financial institutions, governmental institutions (10+ years).
Working in international/multicultural environment, matrix structures (20+ years)
Managing complex projects: implementation, integration, App/SW development (5+ yrs)
Managing SW development projects: SDLC, Waterfall, Agile/Scrum (10+ years)
Managing large local, international and outsourced teams (5+ years)
Scrum SFC (Scrum Fundamentals Certified)
PMP accredited training
Project Risk management experience (10+ years)
Leading, coaching and mentoring junior project managers, staff members V
Implement and operate ISO 9001, ISO 20000 and ISO 27001 processes/systems (5 yrs)
Advanced MS office user: Word, Excel, PowerPoint, Project, Visio
Good public speaking and presentation skills (English and Hungarian)
Working with HR in recruitment
Driving license Cat. B
Transround Ltd.
(a startup in the mobile telecom services industry)
Position: Interim CTO, Technology Consultant
Project: Managing development of a mobile application and its cloud infrastructure
Elaboration of the initial concept;
Drive technology feasibility for 3 platforms (iOS, Android, Win8/RT);
Create Functional Specifications, User Stories for development;
Managing the development of  a mobile application development (with Agile methodology), using internal and external resources;
Manage selection of Cloud (IaaS) providers;
Manage development, implementation and operation of the cloud based IT infrastructure (LAMP, OpenCart, Wordpress, Joomla);
Set-up operation and support processes and organization;
Manage design and implementation of related web pages;
Write patent documentation

NextiraOne / Dimension Data
Security Officer
Project: Implement Security Operation Model based on ISO 27001
Managed preparation for implementing Security Operation Model based on ISO 27001 framework;
Successfully managed audit and renewal audits;

Hungarian Tax Authority
Position: Program Manager, Senior Project Manager
Project: Contact Centre implementation
Activities: Program management of the whole complex project.
Implementation of an IP Contact Centre with 1200+ agents and 300+ IVR ports, integrated with backend systems;
Implement integrated custom voice recording solution;
Implement LAN/WAN infrastructure with 2000+ ports;
Install the servers needed for the solution (Windows and Linux);
Set-up and operate support processes and organization
I am  looking for Service Manager, Service Delivery Manager, Program Manager,
(Senior) Project Manager, Development Manager, CTO, IT Manager roles,
contract/interim or permanent

I can fluently speak English, French, Romanian, and my mother tongue Hungarian,
therefore my main search geography is the UK, France, Belgium, Luxembourg, and Hungary.
But I am also interested in jobs in Germany, Netherlands, Denmark or Sweden
for the positions where English is expected and local language is not mandatory.

I hold a Hungarian passport, which entitles me to work anywhere in the EU.