Keywords
Skills
Siebel, Siebel EAI, Siebel Administration, Integration, Telecommunications, Requirements Analysis, Java, MySQL, siebel 8.x, Siebel 6.x, Siebel 7.x, CRM, Call Centers, PL/SQL, EAI, Oracle, Web Services, SOA, Business Analysis, XML, JavaScript, Architecture, Order Management, PHP, Technical Architecture, Solution Architecture, Consulting, Scrum, Databases, Agile Methodologies, Software Development, Business Process, Microsoft SQL Server, Data Migration, Python, Google App Engine, Start-ups, AIA, PIP, VBScript, Testing, Eclipse, Master Data Management, UML, Software Project Management
Project history
Latbc
Siebel Solution Architect
07.2013 - today
Senior Siebel Consultant
Information Technology and Services
201-500 employees
MyPileOf
Co-Founder
02.2013 - today
MyPileOf is the only tool that collectors need to organize, expand and socialize their collections.
We are a bootstrapped startup working for improve the way colletors interacts with their collections and collector´s community
Computer Software
GVT / Level 4
Senior Siebel Consultant
09.2011 - 04.2013
Environment:
Siebel 8.1, Oracle 11g, Savion, Kenan
Job Description:
- Leading a consulting team (7 persons)
- Working with Scrum methodology
- Working as Solution Architect on that implementation project.
- Reviewing functional gaps with Business Analysts
- Estimates and task distribuition
- Design Siebel 8.1 Order Management solution (Signals, Pricing, Row Set Transformation toolkit, etc).
- Configuring EAI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps.
Computer Software
Roche / Level 4
Business Analyst
04.2011 - 09.2011
- Working as Product Owner for a LATAM migration project from Siebel 7.5 to SalesForce.Com solution.
- Gathering requirements with Latin America Core Team.
- Write functional documents to Development team located in Warsaw, Poland.
- Working with Scrum methodology
- Working with Global Product Owner to define a Global Solution for Roche CRM.
Biotechnology
10,001+ employees
Serasa Experian / Level 4
Siebel UCM Business Analyst
02.2011 - 07.2011
Environment:
Siebel eCommunication 8.1, Siebel UCM 8.2, EBS Oracle, AIA
Description
- Gathering information and modelling in Siebel UCM as Deloitte Consultant.
- Defining MDM solution using Siebel UCM 8.2 and Product Catalog from Siebel eCommunication 8.1
Financial Services
Oracle / Level 4
Instructor
02.2011 - 02.2011
Position: Siebel Business Analyst Trainer
Description:
Working as an Oracle official trainer for the Siebel 8.1: Business Automation course.
Information Technology and Services
Sanofi-Aventis / Level 4
Siebel Business Analyst
01.2011 - 02.2011
Position: Siebel Business Analyst
Environment:
Siebel 8.0, Oracle 10g, SAP
Description:
Gathering information and modeling the new Sales Methodology of Sanofi-Aventis Brazil and modeling it in Siebel 8.0 (ePharma vertical)
Responsabilities:
- Business Analyst: writing functional documents
- Technical Architect: design technical solution architecture for this project.
Pharmaceuticals
Oracle / Level 4
Instructor
01.2011 - 01.2011
Position: Siebel Business Analyst Trainer
Description:
Working as Oracle official trainer for the Siebel 8.1: Business Analyst course.
Information Technology and Services
Roche / Level 4
Siebel Technical Leader
09.2010 - 01.2011
Position: Siebel Technical Leader
Environment:
Siebel 7.8, SQL Server
Description:
Customizing CRM Application (Siebel 7.8) for Pharma Industry using ePharma vertical.
Responsibilities:
Technical Leader – Delegating activities/incidents to another Siebel Consultants and controlling Customer SLA for solution of theses incidents.
Biotechnology
Indra
Senior Siebel Consultant
03.2010 - 09.2010
Project: Siebel 8.0 – Corporate and Retail CRM Project for ETB Telecom (Bogota)
Position: Senior Siebel Consultant
Environment:
Siebel 8.0, TIBCO, UCM
Description:
Customizing CRM Application (Siebel 8.1) for Corporate and Retail Customers project.
Responsibilities:
- Configuring Task UI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps.
- Configuring Siebel Products Catalog.
- Resolution of bugs found in System Test (Configuration, Integration)
Information Technology and Services
Indra
Senior Siebel Consultant
09.2009 - 03.2010
Project: Corporate CRM Project for Vivo Telecom
Environment:
Siebel 8.1, SOA
Description:
Customizing CRM Application (Siebel 8.1) for Corporate Customers project.
Responsibilities:
- Configuring Task UI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps.
- Configuring Siebel Products Catalog.
- Technical Leader
Information Technology and Services
Value Team
Senior Siebel Consultant
06.2009 - 08.2009
Project: Requirement analysis on TIM Telecom
- Working as Business Analyst getting requirements with customer, and planning implementation.
- Siebel 8.1.1 Development
Information Technology and Services
Accenture / WinIT
Siebel Consultant
01.2009 - 06.2009
Project: New Portfolio Manager Project for Oi Telecom - Siebel 8.1
Environment:
Siebel 8.1, BI Publisher, XML, SOA
Description:
In this project Siebel is used as Product Portfolio catalog, with some customizing to match the user requirement.
Responsibilities:
- Configuring Task UI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps.
- Integrating Siebel with other systems with WebService.
Management Consulting
GVT / WinIT
Siebel Consultant
08.2008 - 01.2009
Project: Maintenance
Environment:
Siebel 7.5, Siebel 7.8, Siebel 5, Siebel Web Services, Java, Oracle (PL/SQL), XML, SOA, Subversion, VB, SVN, BEA Workshop, Bamboo
Description:
Customizing CRM Application (Siebel) for telecommunications business, integrating it with other provisioning tools (Vitria, TBS, Arbor). We were restructuring the IT architecture to working with SOA, with BEA platform (WLI, Portal).
Responsibilities:
- Configuring Siebel Products Catalog and Business Rules using eScript.
- Integrating Siebel with other systems using Java, Webservices and some times PL/SQL.
- Administrating Siebel Server in test environment and supporting the production environment team.
Telecommunications
Accenture / WinIT
Siebel Consultant
08.2007 - 08.2008
Position: Siebel Consultant
Environment:
Siebel 6.3, Siebel 7.8, Siebel Marketing, Siebel EIM, Siebel EAI, Java, Oracle (PL/SQL), XML, SOA
Description:
Customizing CRM Application (Siebel) for telecommunications business, integrating it with other provisioning tools (Vitria, Arbor).
Responsibilities:
- Configuring Siebel Products and Business Rules using vbScript and eScript.
- Integrating Siebel with other systems (Vitria, BEA SOA) using EAI and EIM.
- Configuring Siebel Workflows on Siebel 6.3 and Siebel 7.8, and Validation Rules on Siebel 7.8
- Configuring Campaigns and Offers on Siebel Marketing (Siebel 7.8)
Management Consulting
GVT
Siebel Consultant
02.2006 - 08.2007
Position: Siebel Analyst
Environment:
Siebel 7.5, Siebel 7.8, Siebel 5, Siebel Web Services, Java, Oracle (PL/SQL), XML, SOA, Subversion, VB
Description:
Customizing CRM Application (Siebel) for telecommunications business, integrating it with other provisioning tools (Vitria, TBS, Arbor). We were restructuring the IT architecture to working with SOA, with BEA platform (WLI, Portal).
Responsibilities:
- Configuring Siebel Products Catalog and Business Rules using eScript.
- Integrating Siebel with other systems using Java, Webservices and some times PL/SQL.
- Administrating Siebel Server in test environment and supporting the production environment team.
Telecommunications
1001-5000 employees
Siemens
Telecommunication Technician
06.2005 - 12.2005
Project: PGMU Project at Telemar Customer
Environment:
Voip Switches, Java, J2SE, VBA, SUSE Linux
Description:
Following the Brazilian National Telecommunications Agency (ANATEL), the customer Telemar needed to extend it telecommunication network. So Siemens provide a VOIP network via satellite solution.
Responsibilities:
- Work in team that developed tools to configure and support the VOIP Switches and Gateways. Using Java, SNMP protocol, and knowledge about voip protocols (MEGACO, MGCP, SIP). These services was running on a SUSE Linux Server.
- Developing reports using Excel VBA for technician can follow the switches configuring process.
Industrial Automation
Siemens
System Tester / Support Technician
01.2003 - 06.2005
Project: Hipath 1100 / Euroset Line Development
Environment:
PABX Hardware, C (embedded), Java, Clearcase
Description:
Siemens Brazil is one of Siemens Telecommunication Development Center around the world. In Brazil is developed the small PABX using TDMA technologies and VOIP, Windows Applications to support these machines, and also IVR applications, using CTI technologies. Theses PABXs and applications is sold in Europe, Asian, Africa and Mid East
Responsibilities:
- System Tester for PABX software, that is developed in C (embedded)
- Debugs PABX software (C - embedded). to found bugs that was reported from customers, using specific software that emulates the PABX.
- Building Test Tools in Java Language (using Eclipse as IDE).
- Supporting the internal customers (Supports Centers) around the world, testing and debugging external customer’s problems. This support was made by phone and sometimes I went to these customers to solve the problem.
Industrial Automation
Siemens
Telecomunication Technician
10.1999 - 12.2002
Project: Outsourcing on HSBC
Environment:
PABX Hardware, TDM Signaling, Informix, SCO Unix, CTI Technologies
Description:
HSBC was the biggest Siemens’ customer on PABX area. Siemens was responsible for the HSBC Telecommunication Network and also the entire Call Center telecommunication structure. The HSBC Call Center had more than 20 cities interconnected by PABX, using CTI technology to integrated voice and data (customer information from CRM application) to attendant.
Responsibilities:
- Supporting the HSBC voice network, operating more than 20 PABXs remotely.
- Implementing, Configuring and Supporting HSBC Call Center, integrating the PABXs with other application via CTI (Attendant Screens, Recorders)
- Supporting the statistics reports that was served by a SCO Unix Server with Informix database, and was generated by Crystal Reports application.
Industrial Automation
Siebel Solution Architect
07.2013 - today
Senior Siebel Consultant
Information Technology and Services
201-500 employees
MyPileOf
Co-Founder
02.2013 - today
MyPileOf is the only tool that collectors need to organize, expand and socialize their collections.
We are a bootstrapped startup working for improve the way colletors interacts with their collections and collector´s community
Computer Software
GVT / Level 4
Senior Siebel Consultant
09.2011 - 04.2013
Environment:
Siebel 8.1, Oracle 11g, Savion, Kenan
Job Description:
- Leading a consulting team (7 persons)
- Working with Scrum methodology
- Working as Solution Architect on that implementation project.
- Reviewing functional gaps with Business Analysts
- Estimates and task distribuition
- Design Siebel 8.1 Order Management solution (Signals, Pricing, Row Set Transformation toolkit, etc).
- Configuring EAI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps.
Computer Software
Roche / Level 4
Business Analyst
04.2011 - 09.2011
- Working as Product Owner for a LATAM migration project from Siebel 7.5 to SalesForce.Com solution.
- Gathering requirements with Latin America Core Team.
- Write functional documents to Development team located in Warsaw, Poland.
- Working with Scrum methodology
- Working with Global Product Owner to define a Global Solution for Roche CRM.
Biotechnology
10,001+ employees
Serasa Experian / Level 4
Siebel UCM Business Analyst
02.2011 - 07.2011
Environment:
Siebel eCommunication 8.1, Siebel UCM 8.2, EBS Oracle, AIA
Description
- Gathering information and modelling in Siebel UCM as Deloitte Consultant.
- Defining MDM solution using Siebel UCM 8.2 and Product Catalog from Siebel eCommunication 8.1
Financial Services
Oracle / Level 4
Instructor
02.2011 - 02.2011
Position: Siebel Business Analyst Trainer
Description:
Working as an Oracle official trainer for the Siebel 8.1: Business Automation course.
Information Technology and Services
Sanofi-Aventis / Level 4
Siebel Business Analyst
01.2011 - 02.2011
Position: Siebel Business Analyst
Environment:
Siebel 8.0, Oracle 10g, SAP
Description:
Gathering information and modeling the new Sales Methodology of Sanofi-Aventis Brazil and modeling it in Siebel 8.0 (ePharma vertical)
Responsabilities:
- Business Analyst: writing functional documents
- Technical Architect: design technical solution architecture for this project.
Pharmaceuticals
Oracle / Level 4
Instructor
01.2011 - 01.2011
Position: Siebel Business Analyst Trainer
Description:
Working as Oracle official trainer for the Siebel 8.1: Business Analyst course.
Information Technology and Services
Roche / Level 4
Siebel Technical Leader
09.2010 - 01.2011
Position: Siebel Technical Leader
Environment:
Siebel 7.8, SQL Server
Description:
Customizing CRM Application (Siebel 7.8) for Pharma Industry using ePharma vertical.
Responsibilities:
Technical Leader – Delegating activities/incidents to another Siebel Consultants and controlling Customer SLA for solution of theses incidents.
Biotechnology
Indra
Senior Siebel Consultant
03.2010 - 09.2010
Project: Siebel 8.0 – Corporate and Retail CRM Project for ETB Telecom (Bogota)
Position: Senior Siebel Consultant
Environment:
Siebel 8.0, TIBCO, UCM
Description:
Customizing CRM Application (Siebel 8.1) for Corporate and Retail Customers project.
Responsibilities:
- Configuring Task UI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps.
- Configuring Siebel Products Catalog.
- Resolution of bugs found in System Test (Configuration, Integration)
Information Technology and Services
Indra
Senior Siebel Consultant
09.2009 - 03.2010
Project: Corporate CRM Project for Vivo Telecom
Environment:
Siebel 8.1, SOA
Description:
Customizing CRM Application (Siebel 8.1) for Corporate Customers project.
Responsibilities:
- Configuring Task UI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps.
- Configuring Siebel Products Catalog.
- Technical Leader
Information Technology and Services
Value Team
Senior Siebel Consultant
06.2009 - 08.2009
Project: Requirement analysis on TIM Telecom
- Working as Business Analyst getting requirements with customer, and planning implementation.
- Siebel 8.1.1 Development
Information Technology and Services
Accenture / WinIT
Siebel Consultant
01.2009 - 06.2009
Project: New Portfolio Manager Project for Oi Telecom - Siebel 8.1
Environment:
Siebel 8.1, BI Publisher, XML, SOA
Description:
In this project Siebel is used as Product Portfolio catalog, with some customizing to match the user requirement.
Responsibilities:
- Configuring Task UI, Workflows and Workflow Policies, Run Time Events, Data Validation, and some e-Scritps.
- Integrating Siebel with other systems with WebService.
Management Consulting
GVT / WinIT
Siebel Consultant
08.2008 - 01.2009
Project: Maintenance
Environment:
Siebel 7.5, Siebel 7.8, Siebel 5, Siebel Web Services, Java, Oracle (PL/SQL), XML, SOA, Subversion, VB, SVN, BEA Workshop, Bamboo
Description:
Customizing CRM Application (Siebel) for telecommunications business, integrating it with other provisioning tools (Vitria, TBS, Arbor). We were restructuring the IT architecture to working with SOA, with BEA platform (WLI, Portal).
Responsibilities:
- Configuring Siebel Products Catalog and Business Rules using eScript.
- Integrating Siebel with other systems using Java, Webservices and some times PL/SQL.
- Administrating Siebel Server in test environment and supporting the production environment team.
Telecommunications
Accenture / WinIT
Siebel Consultant
08.2007 - 08.2008
Position: Siebel Consultant
Environment:
Siebel 6.3, Siebel 7.8, Siebel Marketing, Siebel EIM, Siebel EAI, Java, Oracle (PL/SQL), XML, SOA
Description:
Customizing CRM Application (Siebel) for telecommunications business, integrating it with other provisioning tools (Vitria, Arbor).
Responsibilities:
- Configuring Siebel Products and Business Rules using vbScript and eScript.
- Integrating Siebel with other systems (Vitria, BEA SOA) using EAI and EIM.
- Configuring Siebel Workflows on Siebel 6.3 and Siebel 7.8, and Validation Rules on Siebel 7.8
- Configuring Campaigns and Offers on Siebel Marketing (Siebel 7.8)
Management Consulting
GVT
Siebel Consultant
02.2006 - 08.2007
Position: Siebel Analyst
Environment:
Siebel 7.5, Siebel 7.8, Siebel 5, Siebel Web Services, Java, Oracle (PL/SQL), XML, SOA, Subversion, VB
Description:
Customizing CRM Application (Siebel) for telecommunications business, integrating it with other provisioning tools (Vitria, TBS, Arbor). We were restructuring the IT architecture to working with SOA, with BEA platform (WLI, Portal).
Responsibilities:
- Configuring Siebel Products Catalog and Business Rules using eScript.
- Integrating Siebel with other systems using Java, Webservices and some times PL/SQL.
- Administrating Siebel Server in test environment and supporting the production environment team.
Telecommunications
1001-5000 employees
Siemens
Telecommunication Technician
06.2005 - 12.2005
Project: PGMU Project at Telemar Customer
Environment:
Voip Switches, Java, J2SE, VBA, SUSE Linux
Description:
Following the Brazilian National Telecommunications Agency (ANATEL), the customer Telemar needed to extend it telecommunication network. So Siemens provide a VOIP network via satellite solution.
Responsibilities:
- Work in team that developed tools to configure and support the VOIP Switches and Gateways. Using Java, SNMP protocol, and knowledge about voip protocols (MEGACO, MGCP, SIP). These services was running on a SUSE Linux Server.
- Developing reports using Excel VBA for technician can follow the switches configuring process.
Industrial Automation
Siemens
System Tester / Support Technician
01.2003 - 06.2005
Project: Hipath 1100 / Euroset Line Development
Environment:
PABX Hardware, C (embedded), Java, Clearcase
Description:
Siemens Brazil is one of Siemens Telecommunication Development Center around the world. In Brazil is developed the small PABX using TDMA technologies and VOIP, Windows Applications to support these machines, and also IVR applications, using CTI technologies. Theses PABXs and applications is sold in Europe, Asian, Africa and Mid East
Responsibilities:
- System Tester for PABX software, that is developed in C (embedded)
- Debugs PABX software (C - embedded). to found bugs that was reported from customers, using specific software that emulates the PABX.
- Building Test Tools in Java Language (using Eclipse as IDE).
- Supporting the internal customers (Supports Centers) around the world, testing and debugging external customer’s problems. This support was made by phone and sometimes I went to these customers to solve the problem.
Industrial Automation
Siemens
Telecomunication Technician
10.1999 - 12.2002
Project: Outsourcing on HSBC
Environment:
PABX Hardware, TDM Signaling, Informix, SCO Unix, CTI Technologies
Description:
HSBC was the biggest Siemens’ customer on PABX area. Siemens was responsible for the HSBC Telecommunication Network and also the entire Call Center telecommunication structure. The HSBC Call Center had more than 20 cities interconnected by PABX, using CTI technology to integrated voice and data (customer information from CRM application) to attendant.
Responsibilities:
- Supporting the HSBC voice network, operating more than 20 PABXs remotely.
- Implementing, Configuring and Supporting HSBC Call Center, integrating the PABXs with other application via CTI (Attendant Screens, Recorders)
- Supporting the statistics reports that was served by a SCO Unix Server with Informix database, and was generated by Crystal Reports application.
Industrial Automation
Local Availability
Only available in these countries:
Brazil
3 weeks
