Keywords
Skills
Global Delivery, Platform Integration, IT Outsourcing, IT Transformation, IT Management, IT Strategy, IT Solutions, ITIL, Lean IT, Team Building, Team Management, Team Leadership, Project Management, Project Delivery, Project Engineering, Consulting, AS400 system, High Availability, MIMIX, IBM iSeries, IBM Tivoli, Cloud Computing, Program Management, IT Service Management, Outsourcing, Management, Servers, Linux, Disaster Recovery, Unix, Software Development, DB2, Integration, Operating Systems, Service Delivery, Process Improvement, Quality Assurance, Databases, Infrastructure, PMP, PMO, Business Process, Project Portfolio Management, Solution Architecture, Business Intelligence, CRM, Data Center, Software Project Management, Enterprise Architecture, ERP
Project history
Oracle
Technical Account Manager
12.2014 - today
- Build and Maintain Customer Relationship
- Train Customers on Processes and Tools
- Perform Handover Acceptance of Customer Solutions
- Point of Contact for Issue Escalation 24x7
- Service Interruption Incident Manager
- Service Contract Subject Matter Expert
- Review Incidents Daily for Quality Assurance
- Change Management Process Owner
- Project Manager for Customer Projects
- Define and Produce Customer Documentation
- Decommission Customers at the End of Service
Tata Consultancy Services
Senior IT Project Manager / Delivery Manager
10.2013 - 12.2014
- SAP Implementation & Software factory Delivery Manager for important manufacturing customer located in Colombia
- Design and implement a management and service model for the Argentina Software Factory, which provides support to local and international customers.
- Design and implement standard metrics for the manufacturing tower.
- Oversee project development life cycle from concept to completion to ensure deliverables on time and within budget.
- Deliver project status presentations to upper management and stakeholders.
- Evaluate and interpret resources required to achieve strategic project goals.
- Administer financial and cost control aspects of projects by creating and submitting budget proposals and recommending budget changes as needed.
- Streamline team productivity and performance quality by identifying and resolving internal issues.
- Define project dependencies and critical path to manage project time lines and schedules.
- Track project milestones, risks, and deliverables; produce reports, presentations, and proposals based on current data.
- Troubleshoot problem areas to determine frequency and content of status reports from project team.
- Identify potential crises and create new contingency plans to launch and administer changes in project scope as needed.
- Direct staff training and development initiatives to encourage more work accountability.
- Cultivate strong business relationships with contractors, clients, and project team to ensure project success.
- Perform comprehensive project post mortem analyses; recommend potential process improvements.
- Develop best practices and tools to streamline project execution and management initiatives.
PwC Argentina
Manager - IT Advisory
04.2012 - 08.2013
- Oversee project development life cycle from concept to completion to ensure deliverables on time and within budget.
- Lead daily activities of IT staff by defining project scope, goals, and deliverables to align performance in collaboration with management and stakeholders.
- Author technical documentation as well as develop full-scale project plans per organizational and client specifications.
- Deliver project status presentations to upper management and stakeholders.
- Evaluate and interpret resources required to achieve strategic project goals.
- Administer financial and cost control aspects of projects by creating and submitting budget proposals and recommending budget changes as needed.
- Streamline team productivity and performance quality by identifying and resolving internal issues.
- Define project dependencies and critical path to manage project time lines and schedules.
- Track project milestones, risks, and deliverables; produce reports, presentations, and proposals based on current data.
- Troubleshoot problem areas to determine frequency and content of status reports from project team.
- Identify potential crises and create new contingency plans to launch and administer changes in project scope as needed.
- Direct staff training and development initiatives to encourage more work accountability.
- Cultivate strong business relationships with contractors, clients, and project team to ensure project success.
- Perform comprehensive project post mortem analyses; recommend potential process improvements.
- Develop best practices and tools to streamline project execution and management initiatives.
IBM
Delivery Technology & Engineering Manager – Delivery Manager
09.2004 - 04.2012
- Directed several teams including enterprise automation, performance and capacity management, IT architect, SMB platform support (Windows, Unix, storage, collaborative), printing servers support, and iSeries support to manage several projects simultaneously and stay within delivery goals.
- Drive market performance by engaging employees to comply with current organizational strategies.
- Led development of division plans through application of organizational policies and procedures.
- Collaborate with customers to ensure specifications and service expectations are met.
- Oversaw technician teams to provide various service levels and expand customer options.
- Managed global project teams to monitor complex service transitions.
- Advised teams working on integration projects throughout many of organization's units.
Accenture
iSeries Tech Support
12.2003 - 09.2004
- Administered AS/400 (models 890 & 870) divided in 140 logical partitions for a prominent international client.
- Performed system programming and conducted system testing to investigate issues and identify solutions.
- Provided technical support to OS, base software, robot scheduler, robot alert, database, and performance analysis.
Cooperativa de Agua y Luz de Pinamar Ltda
External Consultant and tech support
01.1994 - 12.2003
Installation and maintenance of IBM AS/400. Installation and maintenance of PC IBM Netfinity servers, running Windows 2000 and Linux. Connection between AS/400 and NCR Tower. Assistance in the migration from UNIX in NCR Tower to IBM AS/400. Design and installation of a PC network.. Programmers training. Connectivity programs development in RPG/400.
Cooperativa Eléctrica de Tres Arroyos Ltda
External Consultant and tech support
06.1997 - 12.2002
Installation and maintenance of IBM AS/400. Design and installation of a PC network. RPG II to RPG/400 migration analysis.
C&P Systems SRL
Manager
07.1995 - 12.2002
Service design. Customer facing. Customer consulting. Personel selection. Communication systems development. Design of training plans.
Papierttei S.A.
External Consultant / Implementer
04.1998 - 09.1999
Installation and maintenance of IBM AS/400. Programmers training. Assistance in the migration from IBM S/36 to IBM AS/400. Modification of RPG II programs to RPG/400. Design and installation of a PC network. Installation and maintenance of Windows NT/2000 servers. Design and development of a network for branches interconnection. Design and development of a Voice IP Network between branches.
Cooperativa Eléctrica de San Bernardo Ltda.
External Implementer
10.1997 - 10.1998
Installation of IBM Advance/36
La Previsión Cooperativa de Seguros Ltda.
External Consultant and tech support
03.1992 - 12.1996
IBM AS/400 equipment migration. Installation and maintenance of IBM AS/400. Networks design and installation. IBM High Performance laser printers installation. Design and installation of the Graphics Design department. Programmers training. Advice in applications development.
IBM ( Centro de Informatica Mar del Plata )
Customer Engineer
09.1989 - 03.1995
Application software development. IBM AS/400 Installation and maintenance. IBM RS/6000 Installation and maintenance. Customers advisory. Networks design and installation. Application development on RPG/400 and modification of existing systems. Infrastructure design.
Instituto de Sistemas IBM
Teacher
03.1993 - 12.1994
IBM AS/400 courses teacher. RPG/400 courses teacher. Alumni evaluation. Training plans design.
Usina Popular Sebastián de María de Necochea Ltda.
External tech support
01.1993 - 05.1993
Installation and maintenance of IBM AS/400. Programmers training.
Aragone por Mayor S.A.
Programmer
09.1990 - 03.1992
POS Software development, in Clipper, on IBM-PC cconnected to IBM AS/400. Connectivity application development on RPG/400.
Technical Account Manager
12.2014 - today
- Build and Maintain Customer Relationship
- Train Customers on Processes and Tools
- Perform Handover Acceptance of Customer Solutions
- Point of Contact for Issue Escalation 24x7
- Service Interruption Incident Manager
- Service Contract Subject Matter Expert
- Review Incidents Daily for Quality Assurance
- Change Management Process Owner
- Project Manager for Customer Projects
- Define and Produce Customer Documentation
- Decommission Customers at the End of Service
Tata Consultancy Services
Senior IT Project Manager / Delivery Manager
10.2013 - 12.2014
- SAP Implementation & Software factory Delivery Manager for important manufacturing customer located in Colombia
- Design and implement a management and service model for the Argentina Software Factory, which provides support to local and international customers.
- Design and implement standard metrics for the manufacturing tower.
- Oversee project development life cycle from concept to completion to ensure deliverables on time and within budget.
- Deliver project status presentations to upper management and stakeholders.
- Evaluate and interpret resources required to achieve strategic project goals.
- Administer financial and cost control aspects of projects by creating and submitting budget proposals and recommending budget changes as needed.
- Streamline team productivity and performance quality by identifying and resolving internal issues.
- Define project dependencies and critical path to manage project time lines and schedules.
- Track project milestones, risks, and deliverables; produce reports, presentations, and proposals based on current data.
- Troubleshoot problem areas to determine frequency and content of status reports from project team.
- Identify potential crises and create new contingency plans to launch and administer changes in project scope as needed.
- Direct staff training and development initiatives to encourage more work accountability.
- Cultivate strong business relationships with contractors, clients, and project team to ensure project success.
- Perform comprehensive project post mortem analyses; recommend potential process improvements.
- Develop best practices and tools to streamline project execution and management initiatives.
PwC Argentina
Manager - IT Advisory
04.2012 - 08.2013
- Oversee project development life cycle from concept to completion to ensure deliverables on time and within budget.
- Lead daily activities of IT staff by defining project scope, goals, and deliverables to align performance in collaboration with management and stakeholders.
- Author technical documentation as well as develop full-scale project plans per organizational and client specifications.
- Deliver project status presentations to upper management and stakeholders.
- Evaluate and interpret resources required to achieve strategic project goals.
- Administer financial and cost control aspects of projects by creating and submitting budget proposals and recommending budget changes as needed.
- Streamline team productivity and performance quality by identifying and resolving internal issues.
- Define project dependencies and critical path to manage project time lines and schedules.
- Track project milestones, risks, and deliverables; produce reports, presentations, and proposals based on current data.
- Troubleshoot problem areas to determine frequency and content of status reports from project team.
- Identify potential crises and create new contingency plans to launch and administer changes in project scope as needed.
- Direct staff training and development initiatives to encourage more work accountability.
- Cultivate strong business relationships with contractors, clients, and project team to ensure project success.
- Perform comprehensive project post mortem analyses; recommend potential process improvements.
- Develop best practices and tools to streamline project execution and management initiatives.
IBM
Delivery Technology & Engineering Manager – Delivery Manager
09.2004 - 04.2012
- Directed several teams including enterprise automation, performance and capacity management, IT architect, SMB platform support (Windows, Unix, storage, collaborative), printing servers support, and iSeries support to manage several projects simultaneously and stay within delivery goals.
- Drive market performance by engaging employees to comply with current organizational strategies.
- Led development of division plans through application of organizational policies and procedures.
- Collaborate with customers to ensure specifications and service expectations are met.
- Oversaw technician teams to provide various service levels and expand customer options.
- Managed global project teams to monitor complex service transitions.
- Advised teams working on integration projects throughout many of organization's units.
Accenture
iSeries Tech Support
12.2003 - 09.2004
- Administered AS/400 (models 890 & 870) divided in 140 logical partitions for a prominent international client.
- Performed system programming and conducted system testing to investigate issues and identify solutions.
- Provided technical support to OS, base software, robot scheduler, robot alert, database, and performance analysis.
Cooperativa de Agua y Luz de Pinamar Ltda
External Consultant and tech support
01.1994 - 12.2003
Installation and maintenance of IBM AS/400. Installation and maintenance of PC IBM Netfinity servers, running Windows 2000 and Linux. Connection between AS/400 and NCR Tower. Assistance in the migration from UNIX in NCR Tower to IBM AS/400. Design and installation of a PC network.. Programmers training. Connectivity programs development in RPG/400.
Cooperativa Eléctrica de Tres Arroyos Ltda
External Consultant and tech support
06.1997 - 12.2002
Installation and maintenance of IBM AS/400. Design and installation of a PC network. RPG II to RPG/400 migration analysis.
C&P Systems SRL
Manager
07.1995 - 12.2002
Service design. Customer facing. Customer consulting. Personel selection. Communication systems development. Design of training plans.
Papierttei S.A.
External Consultant / Implementer
04.1998 - 09.1999
Installation and maintenance of IBM AS/400. Programmers training. Assistance in the migration from IBM S/36 to IBM AS/400. Modification of RPG II programs to RPG/400. Design and installation of a PC network. Installation and maintenance of Windows NT/2000 servers. Design and development of a network for branches interconnection. Design and development of a Voice IP Network between branches.
Cooperativa Eléctrica de San Bernardo Ltda.
External Implementer
10.1997 - 10.1998
Installation of IBM Advance/36
La Previsión Cooperativa de Seguros Ltda.
External Consultant and tech support
03.1992 - 12.1996
IBM AS/400 equipment migration. Installation and maintenance of IBM AS/400. Networks design and installation. IBM High Performance laser printers installation. Design and installation of the Graphics Design department. Programmers training. Advice in applications development.
IBM ( Centro de Informatica Mar del Plata )
Customer Engineer
09.1989 - 03.1995
Application software development. IBM AS/400 Installation and maintenance. IBM RS/6000 Installation and maintenance. Customers advisory. Networks design and installation. Application development on RPG/400 and modification of existing systems. Infrastructure design.
Instituto de Sistemas IBM
Teacher
03.1993 - 12.1994
IBM AS/400 courses teacher. RPG/400 courses teacher. Alumni evaluation. Training plans design.
Usina Popular Sebastián de María de Necochea Ltda.
External tech support
01.1993 - 05.1993
Installation and maintenance of IBM AS/400. Programmers training.
Aragone por Mayor S.A.
Programmer
09.1990 - 03.1992
POS Software development, in Clipper, on IBM-PC cconnected to IBM AS/400. Connectivity application development on RPG/400.
Local Availability
Only available in these countries:
Chile
Inmediate
