Lead Analyst
NetEnrich Pvt. Ltd.
(Internet and Information Technology, 500-1000 employees)
Keywords
Skills
- UX Design: KPI Mapping through UX Strategy, Design Thinking Framework, User- focused Design, Task analysis & persona, hypothesis, A/B Testing, Information Architecture, Usability testing
- Usability Testing Tools: Optimizly, Five second test, A/B Testing, Multivariate
- Front=End: HTML, CSS, Reactive Native
- Tools: Invision Design Manager, Zeplin, Sketch, Axure RP, MS PowerPoint, Adobe Photoshop
- UX Strategy: UX Strategy Roadmap, Strategy Action Plan, UX Strategy Dimension
- Data science: Data analysis (Talend), Data Privacy, Data Visualization (Tableau), Data-driven design, Data-informed design and Data-aware design
Project history
05/2019
-
11/2019
Description:
Design and develop Cloud base AI/Ml support Ticket Management system. The system creates the system defects ticket based on conversation created by Chabot or technical Recourse. Collaborative service delivery platform to provide rich customer experience. Inline context and insights based on AI/ML for fast problem solving.
My Responsibilities:
- Internal stakeholder requirement gathering
- Design Verifying and validation
- Create UX success metrics and Strategy
- Comparative Analysis IT Ops Product and doing SWOT Analysis.
- Wireframing and Interaction Designing of Application design flow.
09/2015
-
08/2018
UX Product Manager
Devmode
(Internet and Information Technology, 250-500 employees)
Description:
Design and develop IoT- B2B & B2C Mobile and Web Admin Application. Design thinking involves Device onboarding, Adding Customer, Assign Devices to customer, Monitor, and Analytics.
Responsibilities:
- Drive End to End product design management activity from User Research, Product ideation and Usability Testing, Comparative Analysis IOT Product and doing SWOT Analysis.
- Converting the Product development roadmap requirement in UX proposed Solution.
09/2015
-
08/2018
UX Product Manager
Devmode
(Internet and Information Technology, 500-1000 employees)
Description:
OnlineMedsys.com is a Houston, Texas based business providing software solutions for healthcare service providers. The company’s suite of solutions includes practice management solutions, Electronic Medical record (EMR), revenue management, Account Payable (AP) and Human Resource (HR) solutions.
Responsibilities:
- UX Design management and UX Sucess
- Design Thinking for OMS Mobile App Business Solution
- Idea generation, Wireframe & Screen UI Design for OMS Doctor App
- iOS Mobile App Modules Design & Development
- Empathy Mapping
09/2015
-
08/2018
UX Product Manager
Devmode
(Internet and Information Technology, 500-1000 employees)
Description:
Thingsware is a Home Automation an application that allows you to control all your smart home devices in one place with a simple. Thingsware is designed for a gated community with voice control through the Zigbee protocol. The Hardware device supports 40 Relay/switches. Home Automation Application. Hardware support 40 relay/switches. 40 devices can connect through Hardware. The mobile app will use for communicating with connected devices (i.e, Light, Fan, TV, etc.) The system should support the creation of users, creation of virtual devices, mapping of virtual devices with physical devices, receive telemetry data from physical devices, assign /map devices with users
Responsibilities:
- Customer Insights & Ideation -I partnered with Technical Product Manager uncover insights and translate concepts into features that address customer behaviors and motivations.
- Experience Strategy & Vision -I created frameworks and prototypes to share the vision, design principles, and content strategy. This helped to evangelize ideas, gain alignment, and drive decision making.
- Planning & Scope Definition - I defined the product roadmap with my IoT Architect and Tech Product Manager. I evangelized customer goals and balanced business goals.
- Design Execution & Validation- I conceptualization, wireframes and prototypes for product flow and success metrics
09/2015
-
08/2018
UX Product Manager
Devmode
(Internet and Information Technology, 500-1000 employees)
Description:
Responsible for cross-platform UX design leadership, focusing on the overall Reliance JIO Visual NOC application, tool to monitor and manage JIO processes. Challenged with establishing a clear UX design vision and empowering a multi-discipline team of designers & developers to craft intuitive end-to-end user experiences focused on customer acquisition and engagement, across all platforms and clients—covering web, big screen, tablet and mobile.
Responsibilities:
- Recruit, build and lead a team of cross-platform designers who work collaboratively to deliver intuitive and enjoyable product solutions
- UX Product management JIO Operation’s Dashboard and Monitoring Tool (JVNOC)
- Learn & Apply Data-Driven Design Approach for Dashboard and KPI metrics
- A/B Testing for Dashboard and Trend pages
- Defining product features & acceptance criteria, writing & prioritizing user stories, planning releases & sprint schedules. Develop working prototypes and other artifacts to describe the intended user experience.
- Innovated usage chart in HTML (when the costly charting application couldn't support the design). Devised approach for backend developers to work in parallel with front-end design and development.
- Creating the Sitemap, Information Architecture, user experience & usability
06/2015
-
08/2018
UX Product Manager
Devmode
(Internet and Information Technology, 500-1000 employees)
Description:
Design and develop a new connected device for the Telecom Network Incident management with IBM Netcool Support Internet of Things (IoT) space.
Responsibilities:
- Product Management – User & Competitive Research, Product Design, A/B testing, Product Roadmap & UX Strategy
- Head product visualization, Design thinking, Business Understanding
- Developed branding and logos for company and product, logo development, UX, and UI design for smartphone, Web application, App testing.
- Drive UX efforts that focus on Lean User Experience Research, Usability, Experience, and Product Design supporting the design & development of technologies related to the Internet of Things (IoT), Consumer, and Digital Products.
Local Availability
Only available in these countries:
India
Any Where
Other
I am a creative problem solver with 13+ years of hands-on experience working in multiple roles and domains. I started my career as a UI Designer and have moved along my career playing the roles of a Visual Designer, Interaction Designer, UI Developer, and Technical Lead and currently the role of a Senior UX Architect. 10+ yrs. broad experience in User Experience Design Architect with strong interaction design, user research, and Information Architecture skills. A Director-level individual contributor was responsible for driving consumer-facing experiences with national impact using emerging Microsoft technologies.
Accomplishments
Behance Portfolio- https://www.behance.net/designmind2000
UX Portfolio- www.bounceball.co.in
Linkedin Profile - https://www.linkedin.com/in/rsatyajit77/
Accomplishments
- Awarded IRCTC Hacakthon new payment System 2018.
- Created and implemented a design system that streamlines productivity by 200% and increases cost savings of $4500 annually.
- Train UX Resources to use Invision Design Manager Saves Licencing cost of $2800 annually (not using Sketch and Photoshop).
- Mapped UX Process with Agile application development, resulted in a 45% improvement in product delivery and usage efficiency
- Successfully implement “SUS & NPS “for IHG as part of Post Customer Engagement helps increase revenue by 1.2%.
- Successfully Setup Product Design Lab with, 80/20 Innovation Model
Behance Portfolio- https://www.behance.net/designmind2000
UX Portfolio- www.bounceball.co.in
Linkedin Profile - https://www.linkedin.com/in/rsatyajit77/
