Keywords
SAP Applications
Blueprinting
Customer Relationship Management
E-Commerce
SAP CRM
Hybris
Middleware
Sales
Flowcharts
Gap Analysis
Skills
Results-driven with more than 9 years of experience in SAP Hybris Cloud for Customer (C4C)/E-commerce Functional, Marketing &
SAP CRM Functional, Middleware, Configuration and support with focus area like CRM Mobile Sales.
Roles & Responsibilities:
- SAP Solution Designing, Blueprinting & Integration with other SAP/Non SAP Systems.
- Manage large team members and resolved there queries as per requirements.
- Understand the Requirements and Mapping with SAP System.
- Blueprinting, Process Flow Diagrams, GAP Analysis and Demo solution.
- Lead SAP implementation from defining systems strategy, requirements gathering, analysis of business
- processes, configuration, testing, training, go-live and post go-live support.
SAP CRM Functional, Middleware, Configuration and support with focus area like CRM Mobile Sales.
Roles & Responsibilities:
- SAP Solution Designing, Blueprinting & Integration with other SAP/Non SAP Systems.
- Manage large team members and resolved there queries as per requirements.
- Understand the Requirements and Mapping with SAP System.
- Blueprinting, Process Flow Diagrams, GAP Analysis and Demo solution.
- Lead SAP implementation from defining systems strategy, requirements gathering, analysis of business
- processes, configuration, testing, training, go-live and post go-live support.
Project history
Rayven IT Solutions Pvt. Ltd. August 2013 –April 2016
Sr. SAP CRM Consultant (SAP CRM)
Project: SAP CRM/C4C Implementation
Client : American Standard
Environment: SAP C4C/CRM 7.3 /ECC 6.0
Industry: Faucets and Accessories
Duration: Jan 2015 to Aug 2015
Role : Core team member
Middleware:
? Exposure to resolved initial and Delta load issues
? Actively participated in BDocs clearing & unlock queues clearing
? Replication of customers, materials, pricing conditions & procedure etc.
? Replication of employee’s data from ECC HR master data to CRM.
? Resolved system replication issues between ECC and CRM
? Actively resolved all Sales order issues in CRM
? Regular data extraction from R/3 and CRM into spreadsheets for immediate data analysis.
? Configure Tax settings for product and Business partners in ECC and CRM
? Configure filter settings for replication of data in both systems
? Exposure of data flow from device to backend system
Page 3 of 8
Functional Implementation:
? Involved in conducting workshops
? Involved in scoping the project and fine tuning activities according to the requirements.
? Worked on data migration using migration templates.
? Providing connectivity between ECC and C4C and setting up communication system and arrangements for
replication of master and transactional data.
? Involved in HCI and PI integrations for two system connectivity.
? Configuration of opportunity and quotation management process with external pricing.
? Coordinating with SAP team while copying the solution patches in landscape.
? Data validation and providing training to end users.
? Settings for maintaining organizational structure and Territories for Sales Scenario.
? Worked on Marketing Management, Campaign Management and Target groups
? Customizing and configuring based on business requirements.
? Configuration and customization of business Role, work center groups. Customizing of Navigation Bar
Profile & Personalization of CRM Web Client UI
? Involved in customization of transaction related profiles like organization determination procedure,
partner determination procedure, status profile, action profile
? Expertise in Service Management which includes Installed Base, Service Agreements, and Service
Contracts, Complaints, Work Order Management, Customer Service Order confirmation and CRM Billing
Processes.
? Customizing of Text objects and text types
? Define Rules for regions, countries and postal codes and assigning employees for Territories
Project: SAP CRM Re-Implementation/Upgrade
Client : Gerber Scientific
Environment: SAP CRM/CRM Mobile/ECC
Industry: Scientific Products
Duration: August 2013 to Jan 2015
Role : Core team member
Middleware:
? Configuration of generation objects and Customizing download from ECC to CRM.
? Configure RFC’s/Logical systems in CRM and ECC
? Established cross connectivity settings between ECC and CRM.
? Exposure to resolved initial and Delta load issues
? Actively participated in BDocs clearing &unlock queues clearing
? Replication of customers, materials, pricing conditions & procedure etc.
? Replication of employee’s data from ECC HR master data to CRM.
? Resolved system replication issues between ECC and CRM
? Actively removed all Sales order issues in CRM
? Regular data extraction from R/3 and CRM into spreadsheets for immediate data analysis.
? Configure Tax settings for product and Business partners in ECC and CRM
? Configure filter settings for replication of data in both systems
? Outlook integration with SAP CRM – client and server level integration
? Configuration of SAP CRM Mobile sales
Page 4 of 8
? Exposure of data flow from device to backend system
? Experience upgrading SAP CRM 5.0 to CRM version 7 EHP1
Functional Implementation:
? Settings for maintaining organizational structure and Territories.
? Scoping of SAP CRM CIC (Interaction Center) functionality based on business requirements, end to end
process workshops and mapping SAP CRM functionality to business requirements
? Configured Customer Interaction Center (CIC) Web Client Profiles, Framework, and Action box
? Configuration and customization of business Role, work center groups. Customizing of Navigation Bar
Profile & Personalization of CRM Web Client UI
? Involved in customization of transaction related profiles like organization determination procedure,
partner determination procedure, status profile, action profile
? Expertise in Service Management which includes Installed Base, Service Agreements, and Service
Contracts, Field Service Management, Complaints, Work Order Management, Customer Service Order
confirmation and CRM Billing Processes.
? Customizing of Text objects and text types
? Define Rules for regions, countries and postal codes for Territories
? Assigning employees to Territories
? Maintain and Create sales area data templates and assigned templates to sales org. id’s.
? Hands on ACE implementation configuration for security.
? Customizing on Work center groups, Work center group links and direct link groups etc.
? Customizing and configuring based on business requirements.
SAP SYCLO Mobile Sales Manager 2.5:
? Configured SAP CRM in Agentry configuration panel for sales manager.
? Troubleshoot data related issues in configuration panel data in Agentry.
? In-depth knowledge on SAP Syclo Agentry Platform Architecture
? Configured/Installation of Syclo Agentry Client for Mobile devices (Android/IOS/IPAD)
Stravis IT Solutions Pvt. Ltd. March 2013– July 2013
SAP CRM Consultant (SAP CRM)
Project: SAP CRM Implementation/Upgrade
Client : Gerber Scientific
Environment: CRM /ECC Implementation
Industry: Scientific Products
Duration: March 2013 to July 2013
Role : Core team member
Functional Implementation:
? Settings for maintaining organizational structure and organizational data Determination
Page 5 of 8
? Configuration and customization of business Role, work center groups. Customizing of Navigation Bar
Profile & Personalization of CRM Web Client UI
? Configured Marketing Development funds and claims management
? Involved in customization of transaction related profiles like organization determination procedure,
partner determination procedure, status profile and action profile.
? Search for all postal codes cities, states and district for territories assignment of postal codes.
? Testing for Leads and Campaigns with different scenarios in Marketing.
Middleware Implementation:
? Configuration of generation objects and Customizing download from ECC to CRM.
? Configure RFC’s/Logical systems in CRM and ECC
? Established cross connectivity settings between ECC and CRM.
? Exposure to resolved initial and Delta load issues
? Actively participated in BDocs clearing &unlock queues clearing
? Replication of customers, materials, pricing conditions & procedure etc.
? Replication of employee’s data from ECC HR master data to CRM.
? Resolved system replication issues between ECC and CRM
? Actively removed all Sales order issues in CRM
? Regular data extraction from R/3 and CRM into spreadsheets for immediate data analysis.
? Configure Tax settings for product and Business partners in ECC and CRM
? Configure filter settings for replication of data in both systems
? Configuration of SAP CRM Mobile sales
? Exposure of data flow from device to backend system
SPARTA Consulting – A KPIT Cummins Company MAY 2011 – March 2013
Associate Technical Consultant (SAP CRM)
Project: CRM Functional and Middleware
Client : Newport Corporation
Environment: CRM 7.3 /ECC 6.0 Implementation
Industry: Photonics Technology
Duration: Dec 2012 to March 2013
Role : Core team member
Functional Implementation:
? Studied and evaluated the client's business processes and gathered the client's requirements
? Settings for maintaining organizational structure and organizational data Determination
? Scoping of SAP CRM CIC (Interaction Center) functionality based on business requirements, end to end
process workshops and mapping SAP CRM functionality to business requirements
? Configured Customer Interaction Center (CIC) Web Client Profiles, Framework, and Action box
? Configuration and customization of business Role, work center groups. Customizing of Navigation Bar
Profile & Personalization of CRM Web Client UI
Page 6 of 8
? Configuration of Business Partners Setting like Roles and Number Ranges
? Involved in customization of transaction related profiles like organization determination procedure,
partner determination procedure, status profile and action profile.
? Expertise in Service Management which includes Installed Base, Service Agreements, and Service
Contracts, Field Service Management, Repair Order, Complaints, Work Order Management, Customer
Service Order confirmation and CRM Billing Processes.
? Resolved all sales orders errors in CRM.
Middleware Implementation:
? Configuration of generation objects and Customizing download from ECC to CRM.
? Configure RFC’s/Logical systems in CRM and ECC
? Established cross connectivity settings between ECC and CRM.
? Exposure to resolved initial and Delta load issues
? Actively participated in BDocs clearing &unlock queues clearing
? Replication of customers, materials, pricing conditions & procedure etc.
? Replication of employee’s data from ECC HR master data to CRM.
? Resolved system replication issues between ECC and CRM
? Actively removed all Sales order issues in CRM
? Outlook integration with SAP CRM – client level integration
? Regular data extraction from R/3 and CRM into spreadsheets for immediate data analysis.
? Configure Tax settings for product and Business partners in ECC and CRM
? Experience upgrading CRM 7.1 to CRM version 7 EHP3
? Configure filter settings for replication of data in both systems
Project: CRM Implementation & Support
Client: ICON Fitness & Health
Environment: SAP CRM 7.1 and ECC 6.0
Industry: Health
Duration: Jan 2012 to March 2013
Role: Core team member & Support Consultant
Middleware:
? Monitoring, Analyze and Resolved Bdoc troubleshooting
? Worked on initial load/ Delta load and Request load.
? Monitoring and Configuration of SAP CRM system.
? Resolved issues in data exchange between the two systems
? Experience in resolving the Business Partner replication issues.
? Resolved issues for inbound/outbound queues.
? Configure tax settings for products and Business partners in ECC and CRM
? Participated in resolving pricing related issues in CRM
? Participated in resolving master data issues and dumps during data replication from ECC to CRM and vice
versa.
? Resolved issues on payment card orders for inbound queue in CRM.
? Analyzed/debug payment card dump and provide solution
Page 7 of 8
? Provided analysis to dump where no payment card info exists related to sales orders in ECC and CRM
Functional:
? Studied and evaluated the client's business processes and gathered the client's requirements
? Settings for maintaining organizational structure and organizational data Determination
? Expertise in Service Management which includes Installed Base, Service Agreements, and Service
Contracts, Field Service Management, Repair Order, Complaints, Work Order Management, Customer
Service Order confirmation and CRM Billing Processes.
? Configuration and customization of business Role, work center groups. Customizing of Navigation Bar
Profile & Personalization of CRM Web Client UI
? Configuration of Business Partners Setting like Roles and Number Ranges
? Involved in customization of transaction related profiles like organization determination procedure,
partner determination procedure, status profile and action profile.
? Resolved all sales orders and item categories tickets in CRM
MGL Consulting Pvt. Ltd. OCT 2008–May 2011
SAP CRM Consultant
Project: CRM Implementation & Support
Client: COUNTRY Insurance & Financial Services
Environment: SAP CRM & ECC
Industry: Insurance & Finance
Middleware:
? Monitoring batch jobs/ inbound queues/ outbound queues/ Bdocs (Business Documents)
? Actively participated in Bdocs clearing &unlock queues clearing project
? Resolved system replication issues between ECC and CRM
? Resolved data exchange issues between two systems
? Material download and Customer download from ECC to CRM system
Functional:
? Studied and evaluated the client's business processes and gathered the client's requirements
? Settings for maintaining organizational structure and organizational data Determination
? Configuration and customization of business Role, work center groups. Customizing of Navigation Bar Profile
& Personalization of CRM Web Client UI
? Configuration& resolved tickets of Business Partners Setting like Roles and Number Ranges
? Involved in customization of transaction related profiles like organization determination procedure, partner
determination procedure, status profile and action profile.
? Resolved all sales transaction errors in CRM.
Page 8 of 8
? Effective process mappings, designed & configured systems.
? Solved tickets of number ranges and Created new target groups.
? Successfully managed customer expectations while meeting project goals, objectives, major milestones and other
project deliverables.
OTHER ACCOMPLISHMENTS
Education MASTERS IN BUSINESS ADMINSTRATION, Marketing & Finance, India
BACHELOR OF COMPUTER APPLICATION, Computers, India
Certificate in Computing, Computers, India
Software Skills: Project Management Tools: SAP Hybris Cloud for Customer (C4C)/Ecommerce Functional, SAP CRM Functional, Base
Customizing for Sales, Marketing & Service, Middleware, CRM Mobile Sales
ERP: SAP CRM & ECC Version 5.0, 7.0, 7.1, 7.2 & 6.0
Other Interests: Travelling and Sports
Sr. SAP CRM Consultant (SAP CRM)
Project: SAP CRM/C4C Implementation
Client : American Standard
Environment: SAP C4C/CRM 7.3 /ECC 6.0
Industry: Faucets and Accessories
Duration: Jan 2015 to Aug 2015
Role : Core team member
Middleware:
? Exposure to resolved initial and Delta load issues
? Actively participated in BDocs clearing & unlock queues clearing
? Replication of customers, materials, pricing conditions & procedure etc.
? Replication of employee’s data from ECC HR master data to CRM.
? Resolved system replication issues between ECC and CRM
? Actively resolved all Sales order issues in CRM
? Regular data extraction from R/3 and CRM into spreadsheets for immediate data analysis.
? Configure Tax settings for product and Business partners in ECC and CRM
? Configure filter settings for replication of data in both systems
? Exposure of data flow from device to backend system
Page 3 of 8
Functional Implementation:
? Involved in conducting workshops
? Involved in scoping the project and fine tuning activities according to the requirements.
? Worked on data migration using migration templates.
? Providing connectivity between ECC and C4C and setting up communication system and arrangements for
replication of master and transactional data.
? Involved in HCI and PI integrations for two system connectivity.
? Configuration of opportunity and quotation management process with external pricing.
? Coordinating with SAP team while copying the solution patches in landscape.
? Data validation and providing training to end users.
? Settings for maintaining organizational structure and Territories for Sales Scenario.
? Worked on Marketing Management, Campaign Management and Target groups
? Customizing and configuring based on business requirements.
? Configuration and customization of business Role, work center groups. Customizing of Navigation Bar
Profile & Personalization of CRM Web Client UI
? Involved in customization of transaction related profiles like organization determination procedure,
partner determination procedure, status profile, action profile
? Expertise in Service Management which includes Installed Base, Service Agreements, and Service
Contracts, Complaints, Work Order Management, Customer Service Order confirmation and CRM Billing
Processes.
? Customizing of Text objects and text types
? Define Rules for regions, countries and postal codes and assigning employees for Territories
Project: SAP CRM Re-Implementation/Upgrade
Client : Gerber Scientific
Environment: SAP CRM/CRM Mobile/ECC
Industry: Scientific Products
Duration: August 2013 to Jan 2015
Role : Core team member
Middleware:
? Configuration of generation objects and Customizing download from ECC to CRM.
? Configure RFC’s/Logical systems in CRM and ECC
? Established cross connectivity settings between ECC and CRM.
? Exposure to resolved initial and Delta load issues
? Actively participated in BDocs clearing &unlock queues clearing
? Replication of customers, materials, pricing conditions & procedure etc.
? Replication of employee’s data from ECC HR master data to CRM.
? Resolved system replication issues between ECC and CRM
? Actively removed all Sales order issues in CRM
? Regular data extraction from R/3 and CRM into spreadsheets for immediate data analysis.
? Configure Tax settings for product and Business partners in ECC and CRM
? Configure filter settings for replication of data in both systems
? Outlook integration with SAP CRM – client and server level integration
? Configuration of SAP CRM Mobile sales
Page 4 of 8
? Exposure of data flow from device to backend system
? Experience upgrading SAP CRM 5.0 to CRM version 7 EHP1
Functional Implementation:
? Settings for maintaining organizational structure and Territories.
? Scoping of SAP CRM CIC (Interaction Center) functionality based on business requirements, end to end
process workshops and mapping SAP CRM functionality to business requirements
? Configured Customer Interaction Center (CIC) Web Client Profiles, Framework, and Action box
? Configuration and customization of business Role, work center groups. Customizing of Navigation Bar
Profile & Personalization of CRM Web Client UI
? Involved in customization of transaction related profiles like organization determination procedure,
partner determination procedure, status profile, action profile
? Expertise in Service Management which includes Installed Base, Service Agreements, and Service
Contracts, Field Service Management, Complaints, Work Order Management, Customer Service Order
confirmation and CRM Billing Processes.
? Customizing of Text objects and text types
? Define Rules for regions, countries and postal codes for Territories
? Assigning employees to Territories
? Maintain and Create sales area data templates and assigned templates to sales org. id’s.
? Hands on ACE implementation configuration for security.
? Customizing on Work center groups, Work center group links and direct link groups etc.
? Customizing and configuring based on business requirements.
SAP SYCLO Mobile Sales Manager 2.5:
? Configured SAP CRM in Agentry configuration panel for sales manager.
? Troubleshoot data related issues in configuration panel data in Agentry.
? In-depth knowledge on SAP Syclo Agentry Platform Architecture
? Configured/Installation of Syclo Agentry Client for Mobile devices (Android/IOS/IPAD)
Stravis IT Solutions Pvt. Ltd. March 2013– July 2013
SAP CRM Consultant (SAP CRM)
Project: SAP CRM Implementation/Upgrade
Client : Gerber Scientific
Environment: CRM /ECC Implementation
Industry: Scientific Products
Duration: March 2013 to July 2013
Role : Core team member
Functional Implementation:
? Settings for maintaining organizational structure and organizational data Determination
Page 5 of 8
? Configuration and customization of business Role, work center groups. Customizing of Navigation Bar
Profile & Personalization of CRM Web Client UI
? Configured Marketing Development funds and claims management
? Involved in customization of transaction related profiles like organization determination procedure,
partner determination procedure, status profile and action profile.
? Search for all postal codes cities, states and district for territories assignment of postal codes.
? Testing for Leads and Campaigns with different scenarios in Marketing.
Middleware Implementation:
? Configuration of generation objects and Customizing download from ECC to CRM.
? Configure RFC’s/Logical systems in CRM and ECC
? Established cross connectivity settings between ECC and CRM.
? Exposure to resolved initial and Delta load issues
? Actively participated in BDocs clearing &unlock queues clearing
? Replication of customers, materials, pricing conditions & procedure etc.
? Replication of employee’s data from ECC HR master data to CRM.
? Resolved system replication issues between ECC and CRM
? Actively removed all Sales order issues in CRM
? Regular data extraction from R/3 and CRM into spreadsheets for immediate data analysis.
? Configure Tax settings for product and Business partners in ECC and CRM
? Configure filter settings for replication of data in both systems
? Configuration of SAP CRM Mobile sales
? Exposure of data flow from device to backend system
SPARTA Consulting – A KPIT Cummins Company MAY 2011 – March 2013
Associate Technical Consultant (SAP CRM)
Project: CRM Functional and Middleware
Client : Newport Corporation
Environment: CRM 7.3 /ECC 6.0 Implementation
Industry: Photonics Technology
Duration: Dec 2012 to March 2013
Role : Core team member
Functional Implementation:
? Studied and evaluated the client's business processes and gathered the client's requirements
? Settings for maintaining organizational structure and organizational data Determination
? Scoping of SAP CRM CIC (Interaction Center) functionality based on business requirements, end to end
process workshops and mapping SAP CRM functionality to business requirements
? Configured Customer Interaction Center (CIC) Web Client Profiles, Framework, and Action box
? Configuration and customization of business Role, work center groups. Customizing of Navigation Bar
Profile & Personalization of CRM Web Client UI
Page 6 of 8
? Configuration of Business Partners Setting like Roles and Number Ranges
? Involved in customization of transaction related profiles like organization determination procedure,
partner determination procedure, status profile and action profile.
? Expertise in Service Management which includes Installed Base, Service Agreements, and Service
Contracts, Field Service Management, Repair Order, Complaints, Work Order Management, Customer
Service Order confirmation and CRM Billing Processes.
? Resolved all sales orders errors in CRM.
Middleware Implementation:
? Configuration of generation objects and Customizing download from ECC to CRM.
? Configure RFC’s/Logical systems in CRM and ECC
? Established cross connectivity settings between ECC and CRM.
? Exposure to resolved initial and Delta load issues
? Actively participated in BDocs clearing &unlock queues clearing
? Replication of customers, materials, pricing conditions & procedure etc.
? Replication of employee’s data from ECC HR master data to CRM.
? Resolved system replication issues between ECC and CRM
? Actively removed all Sales order issues in CRM
? Outlook integration with SAP CRM – client level integration
? Regular data extraction from R/3 and CRM into spreadsheets for immediate data analysis.
? Configure Tax settings for product and Business partners in ECC and CRM
? Experience upgrading CRM 7.1 to CRM version 7 EHP3
? Configure filter settings for replication of data in both systems
Project: CRM Implementation & Support
Client: ICON Fitness & Health
Environment: SAP CRM 7.1 and ECC 6.0
Industry: Health
Duration: Jan 2012 to March 2013
Role: Core team member & Support Consultant
Middleware:
? Monitoring, Analyze and Resolved Bdoc troubleshooting
? Worked on initial load/ Delta load and Request load.
? Monitoring and Configuration of SAP CRM system.
? Resolved issues in data exchange between the two systems
? Experience in resolving the Business Partner replication issues.
? Resolved issues for inbound/outbound queues.
? Configure tax settings for products and Business partners in ECC and CRM
? Participated in resolving pricing related issues in CRM
? Participated in resolving master data issues and dumps during data replication from ECC to CRM and vice
versa.
? Resolved issues on payment card orders for inbound queue in CRM.
? Analyzed/debug payment card dump and provide solution
Page 7 of 8
? Provided analysis to dump where no payment card info exists related to sales orders in ECC and CRM
Functional:
? Studied and evaluated the client's business processes and gathered the client's requirements
? Settings for maintaining organizational structure and organizational data Determination
? Expertise in Service Management which includes Installed Base, Service Agreements, and Service
Contracts, Field Service Management, Repair Order, Complaints, Work Order Management, Customer
Service Order confirmation and CRM Billing Processes.
? Configuration and customization of business Role, work center groups. Customizing of Navigation Bar
Profile & Personalization of CRM Web Client UI
? Configuration of Business Partners Setting like Roles and Number Ranges
? Involved in customization of transaction related profiles like organization determination procedure,
partner determination procedure, status profile and action profile.
? Resolved all sales orders and item categories tickets in CRM
MGL Consulting Pvt. Ltd. OCT 2008–May 2011
SAP CRM Consultant
Project: CRM Implementation & Support
Client: COUNTRY Insurance & Financial Services
Environment: SAP CRM & ECC
Industry: Insurance & Finance
Middleware:
? Monitoring batch jobs/ inbound queues/ outbound queues/ Bdocs (Business Documents)
? Actively participated in Bdocs clearing &unlock queues clearing project
? Resolved system replication issues between ECC and CRM
? Resolved data exchange issues between two systems
? Material download and Customer download from ECC to CRM system
Functional:
? Studied and evaluated the client's business processes and gathered the client's requirements
? Settings for maintaining organizational structure and organizational data Determination
? Configuration and customization of business Role, work center groups. Customizing of Navigation Bar Profile
& Personalization of CRM Web Client UI
? Configuration& resolved tickets of Business Partners Setting like Roles and Number Ranges
? Involved in customization of transaction related profiles like organization determination procedure, partner
determination procedure, status profile and action profile.
? Resolved all sales transaction errors in CRM.
Page 8 of 8
? Effective process mappings, designed & configured systems.
? Solved tickets of number ranges and Created new target groups.
? Successfully managed customer expectations while meeting project goals, objectives, major milestones and other
project deliverables.
OTHER ACCOMPLISHMENTS
Education MASTERS IN BUSINESS ADMINSTRATION, Marketing & Finance, India
BACHELOR OF COMPUTER APPLICATION, Computers, India
Certificate in Computing, Computers, India
Software Skills: Project Management Tools: SAP Hybris Cloud for Customer (C4C)/Ecommerce Functional, SAP CRM Functional, Base
Customizing for Sales, Marketing & Service, Middleware, CRM Mobile Sales
ERP: SAP CRM & ECC Version 5.0, 7.0, 7.1, 7.2 & 6.0
Other Interests: Travelling and Sports
Local Availability
Only available in these countries:
India
