Profileimage by Behcet Tolga IT Generalist with business acumen Project/Programme Manager Business Analyst from UEmraniye

Behcet Tolga

available

Last update: 29.12.2013

IT Generalist with business acumen Project/Programme Manager Business Analyst

Graduation: Computer Engineering / MBA
Hourly-/Daily rates: show
Languages: German (Limited professional) | English (Full Professional) | Turkish (Native or Bilingual)

Skills

Change Management, Problem Solving, Outsourcing, Customer Relations, Program Management, Team Leadership, Vendor Management, Offshoring, Solution Architecture, Multi-channel Campaign Management, End to End Campaign Management, CRM Integration, IT Strategy, Data Warehousing, Business Intelligence, Customer Service, CRM, Managed Services, IT Service Management, Project Planning, Campaign Management, Enterprise Software, Management, Management Consulting, IT Management, Project Management, Global Sourcing, Global Management, SOA, Global Operations, Strategic Planning, Cloud Computing, ITIL, Telecommunications, Service Delivery, Project Delivery, Professional Services, Insurance

Project history

Contractor / Freelance / Self Employed
Freelance Consultant
05.2012 - today

Information Technology and Services


TERADATA Corporation
Senior Industry Consultant (Sales)
01.2012 - 05.2012
Senior Industry Consultant (Sales) primarily responsible for Telecomunications, Media and Entertainment industries. Cross industry focus (Telecom, Financial, Retail, Airline) on end-to-end CRM, Campaign Management and Marketing solutions including analytical and operational aspects. Strategic and tactical trusted advisor to upper management during pre-sales and post-sales phases.
Information Technology and Services
5001-10,000 employees

HEWLETT PACKARD
Country Solution Leader (Outsourcing Services)
05.2010 - 01.2012
Solution Lead, HP Enterprise Sevices Global Sales Support MEMA Region

As the regional Solution Lead for application, business process and infrastructure technology outsourcing deals I am responsible to support sales/pursuit teams in various countries in Middle East/South African region to help them justify business cases, running workshops with customer's C-level management and rest of the IT Teams, develop business cases, organizing subject matter experts from different business units and 3 rd parties to form winning proposals.
Information Technology and Services
10,001+ employees

HEWLETT PACKARD
Senior Solution Architect
03.2008 - 11.2008
HP Business Intelligence Solutions EMEA Region
Responsible for leading local country teams in Europe, Middle East and Africa (EMEA) Region for identifying new business opportunities in Business Intelligence domain demonstrating cross domain expertise in Business Intelligence, Master Data Management, Systems Integration, CRM and Marketing. Key responsibilities include pre-sales and post-sales activities including customer presentations to executive management in business and technical nature, establishment of project plans & roadmaps, preparing RFP's and proposals, detail planning of project delivery with multi-national resources with a focus on P&L. In this role I am working on all aspects of the end-to-end solutions including business and technical views. As a senior solution architect I am also leading project teams during delivery.
Information Technology and Services
10,001+ employees

Hewlett Packard Consulting & Integration
Senior Technology Consultant
01.2000 - 01.2005
Responsible for successful management and delivery of multi-vendor projects both from technical and commercial aspects including customer expectation & scope management. Leading HP & partner resources for effective delivery. Providing presales support, conducting proof-of-concepts and establishing envisioning sessions to customers. Lead consultant for business solutions based on Microsoft technologies. Designed tailor-made solutions using Windows, SQL Server, Exchange, Biztalk Server and Oracle solutions. Projects delivered among others:

-Turkcell Siebel CRM: Mobile Number Portability Project, Lead Solution Architect
-Turkcell Siebel CRM: Product and Portfolio, Order Management & Integration Team Leader, Project Manager
-Turkcell SDP: Technical Leader and Solution Architect for Personalization and Unified Messaging
-Turkcell Campaign Management: Solution Architect/Development Lead for Campaign DataMart Module & Channel Integration & ETL & Fulfillment Engine (Gartner CRM Excellence Award in 2007)
-Mercedes-Benz EAI: Solution Architect, Consultant for Microsoft Biztalk integration with SAP & Mainframe (Awarded as Best Partner Solution by Microsoft in 2004)
-Petrol Ofisi IT Managed Services: Lead Consultant for Microsoft Backoffice administration services
-DASK portal: Consultant for implementation of Active Directory, Exchange, IIS, ISA based infrastructure
-ARIA (AVEA) Messaging and Collaboration: Setup of Istanbul office's Microsoft Infrastructure
Management Consulting
51-200 employees

Arges Consulting
Professional Services Organization Manager
01.1998 - 01.2000
Managed a team of software developers. Responsible for analyzing business requirements and designing effective CRM, Helpdesk and portal solutions. Gained hands-on experience with product implementation methodologies of major software vendors: Pivotal Software (CRM), Siebel, Magic Solutions (Service Desk, ITIL), Vignette (CMS) Delivered successful CRM projects on schedule for Turkey's leading finance and manufacturing companies including Osmanli Bankasi, Toprakbank; and the Beko Electronics' award winning PC Customer Care Center. Dogan Online ISP Callcenter implementation, Hurriyetim and Turkcell Vignette portal implementation
Information Technology and Services

Local Availability

Only available in these countries: Turkey
Generally available for global projects
Profileimage by Behcet Tolga IT Generalist with business acumen Project/Programme Manager Business Analyst from UEmraniye IT Generalist with business acumen Project/Programme Manager Business Analyst
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