Keywords
Skills
Electronic Engineer with specialization in systems and information technologies management, ITIL Foundations certified; experience in planning, executing, monitoring ans controlling information systems projects, SLA control, monitoring and adjusment to ISO 27000 standard, PCI and information security as in management and monitoring of date networks, IP telephony platforms, Windows domain and processes definition and documentation according to ISO standard. Result orientated, decision making, negotiation skills and conflict management.Electronic Engineer with specialization in systems and information technologies management, ITIL Foundations certified; experience in planning, executing, monitoring ans controlling information systems projects, SLA control, monitoring and adjusment to ISO 27000 standard, PCI and information security as in management and monitoring of date networks, IP telephony platforms, Windows domain and processes definition and documentation according to ISO standard. Result orientated, decision making, negotiation skills and conflict management.
Project history
CONTACT SERVICE LTDA (Bogotá, Colombia)
september 2015 – September 2016
Technology Supervisor
Functions:
Technology infrastructure management, Windows domain, users creation, groups and rules definition; support coordination of IP telephony platform (Interactive Intelligence); monitoring and support of voice chanels. All technology department processes definition and documentation, monitoring to controls base don ISO 27000 standard.
Achievements:
July 2003 – May 2015
University professional (IP services project)
Functions:
Planning, executing, monitoring and controlling of IP telephony and unified comunications Project, standards and users profile definition. SLA control and Project documentation.
Achievements:
september 2015 – September 2016
Technology Supervisor
Functions:
Technology infrastructure management, Windows domain, users creation, groups and rules definition; support coordination of IP telephony platform (Interactive Intelligence); monitoring and support of voice chanels. All technology department processes definition and documentation, monitoring to controls base don ISO 27000 standard.
Achievements:
- Implementation of the SAN infrastructure Project.
- ISO 27000 standard recertification.
- Documentation for Icontec Audit.
July 2003 – May 2015
University professional (IP services project)
Functions:
Planning, executing, monitoring and controlling of IP telephony and unified comunications Project, standards and users profile definition. SLA control and Project documentation.
Achievements:
- Project documentation.
Local Availability
Only available in these countries:
Colombia
Work in Colombia
