JJ

JOYCE Joyce

available

Last update: 06.09.2022

Senior Engineer

Graduation: not provided
Hourly-/Daily rates: show
Languages: k. A.

Keywords

PostgreSQL Six Sigma Methodology Linux Virtual Private Networks (VPN) Problem Solving Java Database Connectivity Lean Six Sigma MySQL Oracle Databases Web Services + 6 more keywords

Attachments

CV 28-8- 2019.doc

Skills

VC, VPBX, OCS, USSD, VMS, SDP, WAP, SPAM, ATI, AAA, SAPC, CRBT, DAA, SIMREG, TELEPIN, DSTK, database, network performance, Firewalls, Routers, VPN, ISDN
Certificate of Appreciation in recognition of outstanding and exemplary performance.
Lean Six Sigma Yellow Belt Certificate
Linux Administrations with Advanced Troubleshooting Skills
Oracle Database Administration
PostgreSQL, PgAdmin, SQLand JDBC
Ultimate MYSQL Bootcamp online
WSO2 APIGW Certificate Telkom site
Advanced Excel online kubicleCertificate of Appreciation in recognition of outstanding and exemplary performance.
Lean Six Sigma Yellow Belt Certificate
Linux Administrations with Advanced Troubleshooting Skills
Oracle Database Administration
PostgreSQL, PgAdmin, SQLand JDBC
Ultimate MYSQL Bootcamp online
WSO2 APIGW Certificate Telkom site
Advanced Excel online kubicle

Project history

01/2011 - 12/2019
Senior Engineer
Service Platforms; Telkom

NODES:

[IN (SIU, IP, SCP, VC, VPBX), OCS, MVAS (SMSC, SIU, USSD,
VMS, SDP, WAP, SPAM)
USSD, OTA, EJAZE, RMP, ICA, ATI, AAA, SAPC, CRBT, DAA, SIMREG, TELEPIN and DSTK for mobile money
transfers
Primary sites and MVAS (SMSC, SIU, WAP, SPAM) and TELEPIN

KEY DUTIES AND RESPONSIBILITY:
Participated in the Telkom Airtel merger network and service integrations.
Managing application, database and network systems to ensure high availability and quality of
services.
Service Quality Management- KPI's and Change Management
Monitor project deliverables and validate implementation against design document.
Develop network KPIs and capacity Audits IN network.
Performance Management. Perform network performance and optimization activities to ensure network
KPI's and are improved on agreed thresholds


Working with various teams to prepare a technology roadmap and be responsible for delivery of the
same
Incident & Problem Management -Handling Incident to ensure Service Restoration within the SLA.
Network integrations and Service integrations with various teams
Configuring Firewalls, Switches and Routers to access destination nodes and devices.
Service Implementation and Development - Develop, utilize new products and service acceptance
criteria
Network interventions and service interventions in service platforms.
Customer Escalation Management - to resolve issues encountered by customers and Execute service
requests on behalf of internal users.
Systems optimizations and network performance
Manage configuration and operation of software applications
Automation of complex, manual and error-prone processes
Proactive Management-Implementation of service/business continuity plans, including coordinating
regular Business Continuity Plan testing.
New requirements elicitation, analysis and documentation.
Monitoring the daily performance of services/applications and responding immediately to security or
usability concerns
Installations of VPN connections end to end to access pinless airtime, smsc and ussd services.
Architecture and design
Software installations
Systems upgrades- Upgrade systems and processes as required for enhanced functionality and security
issue resolution.
Investigations and analyzing services and network
Risk management-working on RCA's after every downtime
Supporting business and executing their requirements
Report on project status, and service performance regularly
Vendor management- Managing vendors to ensure delivery of product & service quality.
Training new staff and Knowledge sharing.

10/2019 - 10/2019
SENIOR ENGINEER
TELKOM KENYA (Telecommunications, 250-500 employees)

Working at Service Platforms as Senior Engineer Telkom Kenya NODES: [IN (SIU, IP, SCP, VC, VPBX), OCS, MVAS (SMSC, SIU, USSD, VMS, SDP, WAP, SPAM) USSD, OTA, EJAZE, RMP, ICA, ATI, AAA, SAPC, CRBT, DAA, SIMREG, TELEPIN and DSTK for mobile money transfers Primary sites and MVAS (SMSC, SIU, WAP, SPAM) and TELEPIN KEY DUTIES AND RESPONSIBILITY: Participated in the Telkom Airtel merger network and service integrations. Managing application, database and network systems to ensure high availability and quality of services. Service Quality Management- KPI’s and Change Management Monitor project deliverables and validate implementation against design document. Develop network KPIs and capacity Audits IN network. Performance Management. Perform network performance and optimization activities to ensure network KPI's and are improved on agreed thresholds Working with various teams to prepare a technology roadmap and be responsible for delivery of the same Incident & Problem Management -Handling Incident to ensure Service Restoration within the SLA. Network integrations and Service integrations with various teams Configuring Firewalls, Switches and Routers to access destination nodes and devices. Service Implementation and Development - Develop, utilize new products and service acceptance criteria Network interventions and service interventions in service platforms. Customer Escalation Management - to resolve issues encountered by customers and Execute service requests on behalf of internal users. Systems optimizations and network performance Manage configuration and operation of software applications Automation of complex, manual and error-prone processes Proactive Management-Implementation of service/business continuity plans, including coordinating regular Business Continuity Plan testing. New requirements elicitation, analysis and documentation. Monitoring the daily performance of services/applications and responding immediately to security or usability concerns Installations of VPN connections end to end to access pinless airtime, smsc and ussd services. Architecture and design Software installations Systems upgrades- Upgrade systems and processes as required for enhanced functionality and security issue resolution. Investigations and analyzing services and network Risk management-working on RCA’s after every downtime Supporting business and executing their requirements Report on project status, and service performance regularly Vendor management- Managing vendors to ensure delivery of product & service quality. Training new staff and Knowledge sharing. Worked at Nairobi TOLL switch Linear UT italtel and EO3 Telkom Kenya Key duties and responsibility: Preventive, corrective maintenance, installations and configurations of Trunks, Signaling links, ISDN’s, Kenstream links and Telephone lines Customer management Billing Management Service Quality Management- KPI’s Worked at Industrial Area Exchange LINEA-UT 100 ITALTEL SWITCH Telkom Kenya Key duties and responsibility: Preventive, corrective maintenance LINEA-UT 100 SWITCH Installations and configurations of ISDN's and Telephone lines Customer management Billing Management Service Quality Management- KPI’s Worked at Karen Exchange AXE-10 SWITCH Telkom Kenya Key duties and responsibility: Preventive, corrective maintenance AXE-10 switch Installations and configurations Telephone lines Customer management Billing Management Service Quality Management- KPI’s

Local Availability

Only available in these countries: Kenya
flexible
Profileimage by JOYCE Joyce Senior Engineer from nairobi Senior Engineer
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