Gregory Luneau available

Gregory Luneau

Senior Developer, Fantastic Integrator and Super Analyst

Profileimage by Gregory Luneau Senior Developer, Fantastic Integrator and Super Analyst from Montreal
  • Montreal Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: 60 €/hour
  • Languages: Arabic (Elementary) | English (Native or Bilingual) | French (Native or Bilingual)
  • Last update: 14.08.2015
Profileimage by Gregory Luneau Senior Developer, Fantastic Integrator and Super Analyst from Montreal
CRM COMPANY.                            Apr 2015 to present
Montreal, QC, Canada
Integrator, Developer
  • Provide technical input to staff on complex solutions requiring in depth technical knowledge
  • Build, document, improve the Metrix Development methodology inspired of SCRUM
  • Conceive a \"well-polished\" CRM architecture based on the best practices
  • Participate in the conception of CRM solutions for the complex implementations
  • Communicate constantly with the Project manager on deliveries and ensure completion in time and budget by the team
  • Coding

Technical Environment
  • SugarCRM, Oracle Sales Cloud, Microsoft Dynamics, Salesforce, JIRA, Confluence, Tempo timesheet, Microsoft Office, Google Apps, SQL, Relational Databases, Workflow Designer, CRM Studio, Windows, Linux platforms

MORGAN STANLEY INC.                            Apr 2014 to Apr 2015
Montreal, QC, Canada
Integrator, Developer
  • Manage and participate in the implementation and rollout of new services and products. Perform integration and regression tests, organize User Acceptance Testing (UAT) with end users and groups and provide feedback to development teams if applicable.
  • Manage third party applications and technologies liaising with suppliers and vendors as appropriate.
  • Design and create preventative maintenance functions including monitoring of logs, alarms, system performance, and capacity.
  • Perform software decommission, installation, upgrades in accordance with the firm\'s Change Control Procedures.
  • Specialist on specific areas and provide consultancy and feedback to internal clients, developers and Project Managers.
  • Assist project managers with project management activities, including requirements gathering, planning, budgeting, resource planning and management, etc.
  • Project manage the implementation and rollout of new services, upgrade of production services, system and applications. 
  • Client/Vendor/Supplier Management - Attend periodic and ad-hoc client and vendor meetings and provide input where appropriate 
  • Document, implement and adhere to operational and technical standards, best practices, processes, and procedures.
  • Assist with identifying and implementing areas for improvement within existing operational and technical processes and maintain related documentation Support Functions 
  • Act as an escalation point for Production Management Level 2 support teams.
  • Perform Level 3 support activities and root cause analysis using the firm\'s designated tools, processes and procedures.
  • Escalate issues to development team and provide feedback and analysis for break fixing.

Services de Développement Professionnels SDP inc,              Jan 2010 to Mar 2014
Chateauguay, QC, Canada
Project Manager, Systems Integrator, Programmer
  • High level support for programmers, web developers and integrators.
  • Managed and integrated web based Intranets, CRM, CMS and POS systems projects.
  • Networking and representation in weekly business clubs: Groupe Réso and BNI

  • Developed multiple websites using PHP and HTML5, with Responsive Design, XML, CSS3, PHP5, SQL, JavaScript, jQuery, JSON, AJAX, VB, VBA, Perl
  • Managed databases MS SQL, MySQL for indexing optimization, Access.
  • Installed and configured WordPress, Drupal, Magento and Joomla.
  • Developed iPhone and Android apps with Java with Eclipse, Objective C and HTML5.  
  • Provided application development/product development and end user training.
  • Developed interfacing application with SQL databases.
  • Bidirectional accounting system synchronization using web services, MS SQL, MySQL, Acomba, Dynacom, Simply Accounting.
  • Utilized VMware to build productions systems and VirtualBox for cross platform test purposes.
  • Worked under tight deadline and multiple tasks.
  • Supplied utility tools to import/export data to databases
  • Managed DNS server, diagnosed and checked DNS system configuration, maintaining DNS main table and reverse lookup tables.
  • Identified and implemented change of language from VBA to PHP for entire in house built CRM suite therefore improving performance and interoperability on many platforms.
  • Created Interface Test Tools and data extraction with AutoIt, insurance rates then inserted in dB.
  • Developed QR Code scanner with AutoIt, part of a karate school CRM system
  • Analysed TCP/IP traffic with Wireshark for troubleshooting purposes
  • Maintained Microsoft IIS service and installed and configured SSL keys for web and mail services.
  • Maintained, upgraded and installed software on windows and Linux under change control procedures
  • High Level technical support and root cause analysis for internal and external systems.
  • Interfaced PC and Arduino for opening a security door based on QRcode scan and valid database access

Technical Environment
  • Linux servers, SQL Server, Windows 2003/2008, MS-Office 2010, VMWare, vSphere, PL/SQL, Drobo, etc.

TELUS                                             Oct 2003 to Jan 2010
Montreal, QC, Canada
Performance and Operations Manager / Business Analyst
  • Lead front line agents; develop career opportunities, coaching call center skills.
  • Manage the data analysis on possible productivity gains based on front line agent objectives.
  • Answer and support technical calls relating to ADSL service, smart phones and antivirus software.  TCP/IP, GSM, IDEN, HSPA.

  • Built scripts in Perl to scrape at least 10 corporate web tools into one, saved 30 seconds of call time for agents who used it on average calls of 500 seconds.  Represents hundreds of thousands of dollars saved.  
  • Built a dashboard of key performance indicators for team manager, directors and VPs, connecting on multiple Oracle databases, MS Access tables and other data sources
  • Work in a decentralized national team in English and built relationships across departments
  • Managed Vendor/Supplier relationship by attending meetings and participating in product improvement
  • Project managed the implementation and rollout of new services like eCare & Total Solution Adventure
  • Escalated many issues to the proper development team with feedback for process improvements
  • Recognized as a TELUS leader of the quarter for Q1-2005 and again for Q2-2005
  • Received “Out-on-a-Limb” Award in 2006 and the “Red Carpet” Award in 2007 at TELUS leadership summits.

Technical Environment
  • Oracle, Windows, Solaris, SAP, COGNOS, Remedy, Lynx, Citrix, MS-Project.

Internet Solutions Inc, Winnipeg, MB, Canada            January 1994 to May 2003
Systems Integrator, Programmer, Team Lead and Owner

  • Create, operate and maintain a service provider infrastructure, including routers, modems and servers.
  • Train employees on system integration and programming
  • Day to day company operation for 15 employees.

  • Invented a secure process to exchange credit card information over the Internet and obtained a patent for it (US5848161) using Perl, PGP and SSL.
  • Built online shopping cart software in Perl, used by the Smithsonian institute among others.
  • Built Perl scripts to post jobs on 50 job websites and collect data on success in MySQL.
  • Installed and maintained Apache Web Server and Sendmail Server for thousands of users with ftp access, some with shell access.
  • Experienced in kernel, kernel modules and program compiling on UNIX and Linux.
  • Developed multiple transactional websites using Perl, PHP, MySQL, HTML, JavaScript
  • Automate system administration tasks using Perl and UNIX shell scripting (sh/tcsh/bash) and cron jobs.
  • Awarded SR&ED tax credits 3 years in a row for the innovative and ground breaking advancement in the field of computer science
  • Recognition of Leadership for Building Canada\'s Information Highway by Industry Canada
  • Mentored junior developers
  • Gathered requirements for projects as well as resource planning and project management
  • Built servers with raid array, back-up systems on high availability hardware, experienced at troubleshooting high availability hardware
  • Build Linux VPN bridge over the internet for server migration
  • UNIX based TCP/IP networking and administration, configure network interface, multiple interfaces and IP addresses, routing tables, monitoring network activities.
  • Implanted web cache proxies and administered DNS domain names server
  • Mounted SBM anf NFS shares across network on UNIX systems.

Technical Environment
  • MySQL, MS-Access, Windows, DOS, Linux, Slackware, Red Hat, OS2, NOVELL, SGI, IRIX. Perl DBI, PHP, Java, Apache, LAMP
On request
Work Remotly and paid travel

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