Luc Masson available

Luc Masson

Business Transformation Manager

available
Profileimage by Luc Masson Business Transformation Manager from Brussels
  • 1200 Brussels Freelancer in
  • Graduation: Business Transformation Management Methodology (BTM2)
  • Hourly-/Daily rates:
  • Languages: English (Full Professional) | French (Native or Bilingual) | Dutch (Limited professional)
  • Last update: 05.07.2020
KEYWORDS
PROFILE PICTURE
Profileimage by Luc Masson Business Transformation Manager from Brussels
ATTACHMENTS
Resume: Business Transformation & Change Leader

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SKILLS
  • Strong cross-functional background in various business situations and challenges within medium and large organizations (ELIA, ORES, SWIFT) and European Commission (DIGIT, CONNECT);
  • Highly capable business transformation leader who overcomes inertia towards extensive and complex changes, develops mutual understanding of transformation effort, finds out interdependencies between 9 management disciplines (incl. directional and enablement ones), and orchestrates them efficiently through the transformation lifecycle (vision, engagement, transformation, optimization);
  • Business transformation manager experimented in turbulent corporate environments who behaves like CEO/board extension, manage transformation initiatives from beginning to end, makes sure job is done, acts as face of transformation, sets tone, spurs enthusiasm, challenges current wisdom, sustains effort over longer term, focus on facts and independent analysis,  resolves problems with high emotional quotient, leverages efforts of range of individual talents, recognize and reward outperformance
PROJECT HISTORY
  • 09/2019 - 12/2019

    • ORES
    • 1000-5000 employees
    • Energy, water and environment
  • Deputy Head of Change Management Office
  • Lead Regulatory Reporting Compliance project: prepare and communicate program strategy and operating model; oversee budgeting (18 internal and external FTEs), tracking and coordination with PMO; manage 40 internal stakeholders from 6 directions involved in 20 software projects, coordinate with Regulatory Affairs (governed by compliance rules); co-create project management tools (Jira Software, Filebox) with Business Focus Group; leverage business process with two new governance bodies (Change Advisory Board, temporary Steering Committee); prepare and follow-up program’s actions; organize and animate meetings, workshops and trainings; advise with status reports; mitigate risks, create presentations anddocumentation, create global people survey


  • 09/2018 - 12/2019

    • ELIA
    • 1000-5000 employees
    • Energy, water and environment
  • Project Manager / Change Manager
  • Lead Regulatory Reporting Compliance project: prepare and communicate program strategy and operating model; oversee budgeting (18 internal and external FTEs), tracking and coordination with PMO; manage 40 internal stakeholders from 6 directions involved in 20 software projects, coordinate with Regulatory Affairs (governed by compliance rules); co-create project management tools (Jira Software, Filebox) with Business Focus Group; leverage business process with two new governance bodies (Change Advisory Board, temporary Steering Committee); prepare and follow-up program’s actions; organize and animate meetings, workshops and trainings; advise with status reports; mitigate risks, create presentations anddocumentation, create global people survey


  • 01/2017 - 12/2017

    • SWIFT
    • 1000-5000 employees
    • Banks and financial services
  • ICT Business Analyst / Change Manager
  • Contributed in critical digital transformation (replacement of Web Content Management System): gather and prioritize business requirements; leverage process; manage stakeholders; anticipate resistance; build leadership engagement and alignment; develop champions community; define organizational readiness; participate in commercial off-the-shelf (COTS) selection, demos and pilot groups; run user acceptance; support training and coaching 


  • 12/2009 - 04/2017

    • EUROPEAN COMMISSION (DG DIGIT)
    • >10.000 employees
    • Public service
  • ICT Project Manager / Business Analyst
  • Contributed in critical digital transformation in conformity with Electronic Archiving and Document Management standards (e-Domec) including EU Commission document and file management system (ARES), EU Commission decision-making system (Decide), Automatic Mail Registration and Archiving at TAXUD (AMARANT), Sharing of Audit Results (SAR), People Program’s Co-Founded Call system migration from Community Research and Development Information Service (CORDIS) to Research Participant Portal (RPP), SAR systems migration from DG DIGIT to DG RTD central audit reporting system, DG EAC/EACEA IT systems integration in Participant Portal Platform (Horizon 2020); set up Change Advisory Board; established Business Analysis & Solution Centre of Excellence, organized animation and follow-up of trainings, provided business analyzes


  • 02/2000 - 11/2009

    • ATTITUDEWEB
    • < 10 employees
    • Internet and Information Technology
  • ICT Portfolio Manager
  • Elaborated and implemented digital transformation for Baker McKenzie, European Legal Centre, European Parliament (Vice Presidency), Laffineur Law Firm and others: provide high levels of service delivery (website and software), host in cloud, apply data analytics, ensure customer needs are met, support training and coaching


  • 01/2008 - 04/2008

    • McKinsey & Company
    • >10.000 employees
    • Auditing, taxes and law
  • ICT Functional Analyst
  • Co-created new Rich Internet Application in close collaboration with team and internal stakeholders: improve business operations, gather and prioritize requirements, define scope, produce data analysis, enhance impact via data visualization, develop functional and system design specifications, evaluate usability, develop prototypes


  • 02/2001 - 02/2004

    • EUROPEAN COMMISSION (DG CONNECT)
    • >10.000 employees
    • Public service
  • ICT Project Support Officer
  • Supported large-scale digital transformation including EUROPA 2nd Generation web portal, DG CONNECT Intranet, Directorate Intranet, Unit Intranet and co-created Web Publishers Support website (which received special EU award and became Secretariat General's procedural model for global European Commission services): provide 100 publishers new decentralized environment to create, update content on EUROPA in conformity with Information Providers Guide (IPG); refactor 60 intranet websites, elaborate and communicate DG CONNECT Top Ten Web Quality Card (leaflet), articles in Intranet corner and wikis, mailings in collaboration with internal Communication & Culture department


  • 04/1992 - 04/2000

    • Rossel & Cie
    • 500-1000 employees
    • Media and Publishers
  • Business Unit Manager
  • Led real estate commercial unit of Belgian newspaper: define and execute business strategy, analyze business needs, participate in national congress and lunch-conference, position brand in market, organize events (cinema preview, theatre, concert, sport), post article, negotiate budget (national/international clients), set-up advertising exchange with national federation, draw-up software specifications


  • 02/1992 - 01/2000

    • ITT INC.
    • >10.000 employees
    • Media and Publishers
  • Account Manager
  • Managed sales and relationships with Yellow Pages (business directory) clients including analysis of business needs, mock-up design, and budget negotiation


TIME AND SPATIAL FLEXIBILITY
Brussels area
OTHER
Career accomplishments:
  • Implemented governance (Change Advisory Board, Steering Committee) and coordinated business rollout activities of 40 stakeholders from 6 directions involved in 20 software projects that faced organizational transformation at Elia
  • Closed 70 regulatory reporting gaps in elia.be and ENTSO-E platform that avoided penalties and prevented reputation-damaging
  • Implemented collaboratively new and secure tool for exchanging confidential information with Commission for Electricity and Gas Regulation (CREG) in fulfillment of legal mandate
  • Co-created more than 30 information systems that increased productivity and efficiency by reducing costs, encouraging and motivating team members, improving management control and developing organizations
  • Led development and maintenance of Web Publishers Support website, which received special EU award and became Secretariat General's procedural model for global European Commission services
  • Established Business Analysis and Solution Centre of Excellence site to share best practices and safeguard knowledge
  • Refactored 60 DG CONNECT intranet websites in six months to create consistent and user-friendly interfaces
  • Supported training of 100 publishers to develop and implement cost-effective, decentralized web publishing solution for EUROPA 2nd Generation web portal
Projects:
  • Regulatory Reporting Compliance
  • Advanced Records System (Ares)
  • Automatic Mail Registration and Archiving in TAXUD (Amarant)
  • Community Research and Development Information Service (CORDIS)
  • EUROPA Second Generation (E2G)
  • European Commission Decision-Making Process (Decide)
  • Participant Data Management (PDM)
  • Research Participant Portal (RPP)
  • Sharing of Audit Results (SAR)
Education
  • SOLVAY BRUSSELS SCHOOL, Brussels, Belgium
    MBA, Marketing and Advertising
  • ICHEC BRUSSELS MANAGEMENT SCHOOL, Brussels, Belgium
    Advanced Master Degree, Management
  • ICHEC BRUSSELS MANAGEMENT SCHOOL, Brussels, Belgium
    Advanced Master Degree, Marketing and Trade
  • ULB, UNIVERSITÉ LIBRE DE Buxelles, Brussels, Belgium
    Master Degree, Journalism and Communication
Certification
  • Business Transformation Management Methodology (BTM2)
  • Prosci® Certification in Change Management
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