Luc Masson available

Luc Masson

Change Manager, Program Manager, Project Manager

Profileimage by Luc Masson Change Manager, Program Manager, Project Manager from Brussels
  • 1200 Brussels Freelancer in
  • Graduation: Advanced Master Degree in Management
  • Hourly-/Daily rates: 100 €/hour 800 €/day
    May vary depending on project scope
  • Languages: English (Full Professional) | French (Native or Bilingual) | Dutch (Limited professional)
  • Last update: 30.03.2019
Profileimage by Luc Masson Change Manager, Program Manager, Project Manager from Brussels
ICT Program Manager / Change Manager / Project Manager
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  • Experienced program manager with proven consulting experience in large scale and complex digital transformation in European Commission and large organizations (Elia, SWIFT);
  • In-depth knowledge of strategy, operating model, talent management, budget management, regulatory management, innovation, metrics, and continuous improvement;
  • Strategic and innovative thinking, strong analytical skills, ability to work independently and excellent interpersonal and communication skills, as well as a specific ability to motivate and influence others to accept changes and to promote collaboration in international and multicultural environments
Elia (Belgian transmission system operator for electricity) - Brussels, Belgium                                                2017/2018

Change Management Team Leader
Played lead role in the transparency program (20 related projects) to: define, develop, improve, communicate program strategy and operating model; manage 40 stakeholders from 6 directions, including onboarding, training, coaching; oversee budget activities, including internal and external resources, tracking and coordination with PMO; coordinate with Regulatory Affairs to comply with European regulations and manage central repository (Jira Software, Filebox); control and monitor critical metrics; report to management and all-new governance bodies (Change Advisory Board and Steering Committee)
  • Change Management: prepared strategic direction to comply with EU legislation, adapted operations, set up information system, training, and awareness of end users, stakeholder register, risk mitigation
  • Proof of Concept: Set up Focus Group that discussed information system elaboration and implementation plan and validated key deliverables: scope statement, non-compliance workflow, status flow, screens and fields, user access management, acceptance criteria

European Commission, Directorate General for Informatics (DG DIGIT) - Brussels, Belgium                             2009/2017

ICT Project Manager / Business Analyst
Led full lifecycle management of information systems, including vision definition, fluid business process modeling, design, prototype and deployed ECM solutions in conformity with data governance (e-Domec) which resulted in efficiency gains, improved data quality in line with agreed service levels and reduced costs
  • ICT Change Management: Set up Change Advisory Board and proposed ECM solutions: Automatic Mail Registration and Archiving (TAXUD), Advanced Records System (Ares), Decide (Interservice Consulting), Sharing Audit Results program (SAR planning/extrapolation/reporting)
  • Complex Data Migration such as the People Program’s Co-Founded Call system from the Community Research and Development Information Service (CORDIS) to the Research Participant Portal (RPP). Other projects included the migration of the SAR systems from DG DIGIT to DG RTD central audit reporting system and the integration of the DG EAC/EACEA IT systems in the Participant Portal Platform (Horizon 2020)

McKinsey & Company - Brussels, Belgium                                                                                                   2008/2008

ICT Functional Analyst
Created all-new Rich Internet Application to assist marketing teams with developing, communicating and employing macro-economic, socio-demographic, and consumer behavioral strategy dedicated to entering the competitive Chinese market
  • Business Process Management: Worked collaboratively with internal stakeholders (sponsor, product owner, business manager, end users, developers, testers, etc.) to improve business operations, gather and prioritize requirements, define scope, enhance impact via data visualization, create technical documentation, write user stories, evaluate usability and develop prototypes

Society for Worldwide Interbank Telecommunication (SWIFT) - La Hulpe, Belgium                                         2007/2007

ICT Project Manager / Business Analyst
The Web Content Management System (WCMS), which was developed in-house, needed to be replaced by modernized services that would integrate the evolving business needs and the expanding user community. In this technology-enabled business transformation, I accomplished the following essential task:
  • Change Management: identified stakeholders, anticipated resistance, built leadership engagement, and alignment, developed a change champions’ network, defined organizational readiness, and ran user acceptance
  • Requirements Gathering and Prioritization: reached a common understanding with business users on continuous improvement process, challenged and validated an all-new set of user interfaces and features
  • Proof of Concept: participated in commercial off-the-shelf (COTS) selection, demos and pilot groups, verified ICT solution met business requirements and offered real-world functionality
  • Training: organized trainers’ program to ensure continuity as target audience continued to transition to new information system

Attitudeweb  - Brussels, Belgium                                                                                                               2000/2009

General Manager / ICT Team Leader
Led all phases of multiple software development projects, including scope, digitization project plan, budget negotiations, ICT operations management and final sign off and timely delivery. Clients included Baker McKenzie European Legal Centre, European Parliament (Vice Presidency), Laffineur Law Firm and others
  • Leadership: Developed all-new and restructured existing Internet and intranet websites and applications, improved information architecture, used cloud computing (partnership), applied data analytics, managed training services and others

European Commission, Directorate General for Communications Networks, Content and Technology (DG CONNECT) - Brussels, Belgium  2001/2004

ICT Project Manager / Web Publishers Support
Played a key role to design strategic direction of organizational transformation management and communications, restructuring, implementation and execution of large-scale websites including EUROPA 2nd Generation web portal, Web Publishers Support, DG CONNECT Intranet, Directorate Intranet, and Unit Intranet
  • ICT Change Management: Provided 100 publishers a new decentralized environment to create, update content on EUROPA in conformity with data governance (Information Providers Guidelines). Refactored 60 intranet websites in a short timeframe (6 months) while delivering consistent and aligned solutions across all work streams
  • Internal Communications: Contributed to the end-to-end elaboration of specific internal communications including DG CONNECT Top Ten Web Quality Card (leaflet), articles in Intranet corner and wikis, mailings collaboratively with Internal Communication department 

Rossel - Brussels, Belgium                                                                                                                       1992/2000

Business Unit Manager
Led real estate unit of a Belgian newspaper, including business strategy execution, need identification, solution proposal to take advantage of the market opportunity, budget negotiation (national/international clients), advertising exchange set-up with national federation, requirements gathering for software development and others
  • Internal and External Communications: Participated in national congress and lunch-conference, event organization (cinema preview, theatre, concert, sport), article posting and advertising campaigns

ITT Inc. - Brussels, Belgium                                                                                                                       1988/1992

Senior Account Manager
Managed sales and relationships with Yellow Pages (business directory) clients including business needs identification, mock-up design, and budget negotiation
Brussels area, pls
Career accomplishments:
  • Implemented governance (Change Advisory Board, Steering Committee) and coordinated business rollout activities of 40 stakeholders from 6 directions involved in 20 projects that faced and adjusted to organizational changes
  • Closed 70 regulatory reporting gaps in and the ENTSO-E platform that avoided penalties and prevented reputation-damaging
  • Implemented all-new services and ICT security solution for exchanging confidential information with the Commission for Electricity and Gas Regulation (CREG) in fulfillment of the legal mandate
  • Implemented Enterprise Content Management projects that increased performance and reduced costs
  • Led development and maintenance of Web Publishers Support website, which received a special EU award and became Secretariat General's procedural model for all European Commission services
  • Established Business Analysis and Solution Centre of Excellence to share artifacts and best practices online
  • Refactored 60 DG CONNECT intranet websites in six months to create consistent and user-friendly interfaces
  • Worked with 100 publishers to develop and implement cost-effective, decentralized web publishing solution for EUROPA 2nd Generation web portal
  • Regulatory Reporting Compliance
  • Advanced Records System (Ares)
  • Automatic Mail Registration and Archiving in TAXUD (Amarant)
  • Community Research and Development Information Service (CORDIS)
  • EUROPA Second Generation (E2G)
  • European Commission Decision-Making Process (Decide)
  • Participant Data Management (PDM)
  • Research Participant Portal (RPP)
  • Sharing of Audit Results (SAR)
  • SOLVAY BRUSSELS SCHOOL, Brussels, Belgium
    Advanced Master Degree, Marketing and Advertising
    Advanced Master Degree, Management
    Advanced Master Degree, Marketing and Trade
  • ULB, UNIVERSITÉ LIBRE DE Buxelles, Brussels, Belgium
    Master Degree, Journalism and Communication
Professional Development
  • E-Domec: Introduction to Document Management in European Commission
  • Ares hands on e-signatory training
  • CIS-Net Users
  • Work session Dorsale Décisionnelle - DIGIT
  • DG INFSO New Intranet
  • CORDIS Website
  • Scrum Methodology (Agile)
  • Web Publishing: Microsoft FrontPage & Dreamweaver
  • Relational Database and SQL
Technical Proficiencies
  • BPM: Blueprint, Enterprise Architecture, Unified Modelling Language (UML)
  • Databases: Microsoft SQL Server, Oracle, phpMyAdmin
  • ECM: Adobe Dreamweaver, Atlassian Confluence, Documentum, Filebox, Identity and Access Management (IAM), Joomla, Mingle Project Management, OpenText TeamSite, SharePoint
  • Issue tracking: Atlassian Jira Software, IBM Rational Team Concert
  • Microsoft Office: Excel, Outlook, PowerPoint, Project, SharePoint, Visio, Word
  • Mockup: Adobe Photoshop, Balsamiq
  • Platforms: ColdFusion, J2EE, LAMP (Linux, Apache, MySQL, PHP), Microsoft .NET
  • PM Methodologies: ADKAR, Agile@EC (Scrum & Lean), Change Manager’s Handbook, Project Management Body of Knowledge (PMBOK), PM2, Rapid Application Development (RAD), Rational Unified Process (RUP), waterfall
  • Quality Assurance: Google Analytics, SEO, User Acceptance Test (UAT), WAI, W3C

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