Elia (Belgian transmission system operator for electricity)
- Brussels, Belgium 2017/2018
Change Management Team Leader
Played lead role in the transparency program (20 related projects) to: define, develop, improve, communicate program strategy and operating model; manage 40 stakeholders from 6 directions, including onboarding, training, coaching; oversee budget activities, including internal and external resources, tracking and coordination with PMO; coordinate with Regulatory Affairs to comply with European regulations and manage central repository (Jira Software, Filebox); control and monitor critical metrics; report to management and all-new governance bodies (Change Advisory Board and Steering Committee)
- Change Management: prepared strategic direction to comply with EU legislation, adapted operations, set up information system, training, and awareness of end users, stakeholder register, risk mitigation
- Proof of Concept: Set up Focus Group that discussed information system elaboration and implementation plan and validated key deliverables: scope statement, non-compliance workflow, status flow, screens and fields, user access management, acceptance criteria
European Commission, Directorate General for Informatics (DG DIGIT) - Brussels, Belgium 2009/2017
ICT Project Manager / Business Analyst
Led full lifecycle management of information systems, including vision definition, fluid business process modeling, design, prototype and deployed ECM solutions in conformity with data governance (e-Domec) which resulted in efficiency gains, improved data quality in line with agreed service levels and reduced costs
- ICT Change Management: Set up Change Advisory Board and proposed ECM solutions: Automatic Mail Registration and Archiving (TAXUD), Advanced Records System (Ares), Decide (Interservice Consulting), Sharing Audit Results program (SAR planning/extrapolation/reporting)
- Complex Data Migration such as the People Program’s Co-Founded Call system from the Community Research and Development Information Service (CORDIS) to the Research Participant Portal (RPP). Other projects included the migration of the SAR systems from DG DIGIT to DG RTD central audit reporting system and the integration of the DG EAC/EACEA IT systems in the Participant Portal Platform (Horizon 2020)
McKinsey & Company - Brussels, Belgium 2008/2008
ICT Functional Analyst
Created all-new Rich Internet Application to assist marketing teams with developing, communicating and employing macro-economic, socio-demographic, and consumer behavioral strategy dedicated to entering the competitive Chinese market
- Business Process Management: Worked collaboratively with internal stakeholders (sponsor, product owner, business manager, end users, developers, testers, etc.) to improve business operations, gather and prioritize requirements, define scope, enhance impact via data visualization, create technical documentation, write user stories, evaluate usability and develop prototypes
Society for Worldwide Interbank Telecommunication (SWIFT) - La Hulpe, Belgium 2007/2007
ICT Project Manager / Business Analyst
The Web Content Management System (WCMS), which was developed in-house, needed to be replaced by modernized services that would integrate the evolving business needs and the expanding user community. In this technology-enabled business transformation, I accomplished the following essential task:
- Change Management: identified stakeholders, anticipated resistance, built leadership engagement, and alignment, developed a change champions’ network, defined organizational readiness, and ran user acceptance
- Requirements Gathering and Prioritization: reached a common understanding with business users on continuous improvement process, challenged and validated an all-new set of user interfaces and features
- Proof of Concept: participated in commercial off-the-shelf (COTS) selection, demos and pilot groups, verified ICT solution met business requirements and offered real-world functionality
- Training: organized trainers’ program to ensure continuity as target audience continued to transition to new information system
Attitudeweb - Brussels, Belgium 2000/2009
General Manager / ICT Team Leader
Led all phases of multiple software development projects, including scope, digitization project plan, budget negotiations, ICT operations management and final sign off and timely delivery. Clients included Baker McKenzie European Legal Centre, European Parliament (Vice Presidency), Laffineur Law Firm and others
- Leadership: Developed all-new and restructured existing Internet and intranet websites and applications, improved information architecture, used cloud computing (partnership), applied data analytics, managed training services and others
European Commission, Directorate General for Communications Networks, Content and Technology (DG CONNECT) - Brussels, Belgium 2001/2004
ICT Project Manager / Web Publishers Support
Played a key role to design strategic direction of organizational transformation management and communications, restructuring, implementation and execution of large-scale websites including EUROPA 2nd Generation web portal, Web Publishers Support, DG CONNECT Intranet, Directorate Intranet, and Unit Intranet
- ICT Change Management: Provided 100 publishers a new decentralized environment to create, update content on EUROPA in conformity with data governance (Information Providers Guidelines). Refactored 60 intranet websites in a short timeframe (6 months) while delivering consistent and aligned solutions across all work streams
- Internal Communications: Contributed to the end-to-end elaboration of specific internal communications including DG CONNECT Top Ten Web Quality Card (leaflet), articles in Intranet corner and wikis, mailings collaboratively with Internal Communication department
Rossel - Brussels, Belgium 1992/2000
Business Unit Manager
Led real estate unit of a Belgian newspaper, including business strategy execution, need identification, solution proposal to take advantage of the market opportunity, budget negotiation (national/international clients), advertising exchange set-up with national federation, requirements gathering for software development and others
- Internal and External Communications: Participated in national congress and lunch-conference, event organization (cinema preview, theatre, concert, sport), article posting and advertising campaigns
ITT Inc. - Brussels, Belgium 1988/1992
Senior Account Manager
Managed sales and relationships with Yellow Pages (business directory) clients including business needs identification, mock-up design, and budget negotiation
