Keywords
Skills
23 years of professional experience in the following areas:
* 10 years of international project management experience in Telco and IT
* HP Openview (Certified Consultant)
* Process & Problem Management
* Acceptance and Operational Readiness Testing
* Change Management
* Support Desk and SLA Management
* Tier 3 Support Experience
* Collaboration Tool Deployment and Integration (Confluence and Jira)
* CRM
* Process consulting (process improvement, documentation, process design, ITIL etc.)
* Project management (certification as PMP and practitioner)
* IT Service Management (ITIL V3)
* Service Level Management
* Provider management (outsourcing)
* Office 365
* JIRA
* Service Now (Basic)
* Cloud
* VMWare,
* Linux
* Windows
* LAN and WAN network
* Voice over IP
* Skype for Business Implementation
* Avaya (Ip Office v2 and Aura System Platform)
* Mobile Diagnosis
* Mobile end customer contract and services
* Telco VAS Services
* Location-based services
* Enterprise Device Management / MDM
* 10 years of international project management experience in Telco and IT
* HP Openview (Certified Consultant)
* Process & Problem Management
* Acceptance and Operational Readiness Testing
* Change Management
* Support Desk and SLA Management
* Tier 3 Support Experience
* Collaboration Tool Deployment and Integration (Confluence and Jira)
* CRM
* Process consulting (process improvement, documentation, process design, ITIL etc.)
* Project management (certification as PMP and practitioner)
* IT Service Management (ITIL V3)
* Service Level Management
* Provider management (outsourcing)
* Office 365
* JIRA
* Service Now (Basic)
* Cloud
* VMWare,
* Linux
* Windows
* LAN and WAN network
* Voice over IP
* Skype for Business Implementation
* Avaya (Ip Office v2 and Aura System Platform)
* Mobile Diagnosis
* Mobile end customer contract and services
* Telco VAS Services
* Location-based services
* Enterprise Device Management / MDM
Project history
Local Availability
Open to travel worldwide
remote work with occasional side visits
Other
I am for max. 3 days/week remote available for new projects
