Keywords
Customer Relationship Management
Solution Architecture
Telecommunications
Business Intelligence
Business Analysis
Business Processes
Servicio al Cliente
Consulting
Data Management
Project Planning
Skills
Siebel, Order Management, Customer Relations, Telco, Pre-sales, Software Project Management, Business Process, Business Intelligence, IT Strategy, Consultancy, Solution Architecture, OBIEE, Project Implementation, Requirements Analysis, Business Analysis, Master Data Management, Solution Design, Telecommunications, UML, IT Management, Project Planning, Customer Service, CRM, Integration
Project history
Freelance/Contractor
CRM Solution Architect
03.2010 - today
Oracle Corporation
CRM Applications Sales Consultant and Siebel CRM Project Mgr
07.2006 - 02.2010
Siebel Systems
Senior Principal Professional Service
07.2004 - 07.2006
Siebel CRM Functional & Technical Lead
Siebel CRM Advisor supporting customers in understanding Siebel CRM functionalities
Deloitte Consulting
Senior Consultant
07.2000 - 07.2004
CRM Specialist for several IT projects:
- Siebel 7.5 Field Service for SKY TV (Rome, IT);
- SAP CRM 3.1 Mobile Sales for Bulgari (Rome, IT);
- Contact Center Telephony Routing Design for SKY TV (Rome, IT);
- Siebel 7.5 Sales Force Automation for Telefonica Paginas Amarillas (Madrid, ES);
- Siebel 7.5 eCommunications for Vodafone (Karlskrona, SE);
- Siebel 2000 Call Center for Telecom Italia (Rome, IT);
- UML Intranet Application Design for Vodafone (Milan, IT);
- Siebel 7.5 Contact Centre Proposal for Cablecom (Zurich, CH);
- Siebel 99.6 Call Center for Home Shopping Europe (Rome, IT);
- Order Management UML Design for Albacom (Rome, IT);
- Siebel 7 Upgrade Risk Assessment for Ford Credit Europe (London ? UK);
-
IBM
Software Engineer
0.1998 - 0.2000
IBM
Software Engineer
0.1998 - 0.2000
CRM Solution Architect
03.2010 - today
Oracle Corporation
CRM Applications Sales Consultant and Siebel CRM Project Mgr
07.2006 - 02.2010
Siebel Systems
Senior Principal Professional Service
07.2004 - 07.2006
Siebel CRM Functional & Technical Lead
Siebel CRM Advisor supporting customers in understanding Siebel CRM functionalities
Deloitte Consulting
Senior Consultant
07.2000 - 07.2004
CRM Specialist for several IT projects:
- Siebel 7.5 Field Service for SKY TV (Rome, IT);
- SAP CRM 3.1 Mobile Sales for Bulgari (Rome, IT);
- Contact Center Telephony Routing Design for SKY TV (Rome, IT);
- Siebel 7.5 Sales Force Automation for Telefonica Paginas Amarillas (Madrid, ES);
- Siebel 7.5 eCommunications for Vodafone (Karlskrona, SE);
- Siebel 2000 Call Center for Telecom Italia (Rome, IT);
- UML Intranet Application Design for Vodafone (Milan, IT);
- Siebel 7.5 Contact Centre Proposal for Cablecom (Zurich, CH);
- Siebel 99.6 Call Center for Home Shopping Europe (Rome, IT);
- Order Management UML Design for Albacom (Rome, IT);
- Siebel 7 Upgrade Risk Assessment for Ford Credit Europe (London ? UK);
-
IBM
Software Engineer
0.1998 - 0.2000
IBM
Software Engineer
0.1998 - 0.2000
Local Availability
Only available in these countries:
Italy
Immediately Available
