RJ

Rajesh Jayaraman

available

Last update: 06.03.2018

IT Consultant

Graduation: Electronics & Telecommunications Engineering
Hourly-/Daily rates: show
Languages: English (Native or Bilingual) | Hindi (Elementary)

Skills

  • Industry Knowledge
    • Business Process Improvement 
    • Vendor Management
    • Cloud Computing
    • Program Management
    • Process Improvement
    • SLA
    • Infrastructure
    • Data Center
    • Outsourcing
    • Requirements Analysis
    • Project Management
    • Incident Management
    • IT Outsourcing
    • Change Management
    • Six Sigma
    • IT Operations
    • PMP
    • IT Management
    • Business Process
    • Solution Architecture
    • Service Desk
    • Global Delivery
    • Quality Assurance
    • Technical Support
    • IT Strategy
    • Project Delivery
    • Pre-sales
    • Resource Management
    • Troubleshooting
    • Project Planning
    • Offshoring
    • Project Portfolio Management
    • PMO
    • Problem Management
    • Process Management
  • Tools & Technologies
    • MS Project
    • Amazon Web Services (AWS)
  • Interpersonal Skills
    • Team Management
    • Transition Management
    • Leadership
    • Team Building
  • Other Skills
    • ISO 20000
    • HDI
    • Service Improvement
    • Service Level Management
    • Service Management

Project history

Experience
  • Service Delivery Manager - Service Center (Asia & Africa)
    - Responsible for managing Service Provider performance
    - Manage Service Levels of outsourced services & functions
    - Governance of services provided by Service Provider
  • Service Delivery Manager
    - Responsible for multiple Cloud Managed Services Accounts
    - End-to-End management of Service Delivery, Project execution, and operations
    - Responsible for account financials, client relationship, and business development
  • Manager - Cloud Transformations & Managed Services
    - Responsible for transforming Data Centers to Cloud based environments
    - Providing Operations support to projects transformed to Cloud
    - Resource loading and budgeting
    - Preparation of SOW and review with customer
    - Service Delivery & Project Management
  • Cloud Services - Project Manager
    Handled 12 Projects end to end under Shell Account
    - Resource loading and budgeting
    - Preparation of SOW and review with customer
    - Review and finalize the resource skill & level requirements and project timelines with customers
    - Coordinate in creating the Project, getting the budget approved and confirming the order
    - Creating Indents and working with the Work Force Management Team to on-board resources in to the projects
    - On-boarding and off-boarding of resources in the Customer Environment
    - Role Transition Planning and Execution
    - Setting up Goals & Objectives of the team members
    - Setting up Roles & Responsibilities
    - Setting up SLAs & KPIs
    - Reviewing Roadmaps of the projects and updating the Top Management
    - Reviewing Weekly Progress of the project deliverables
    - Managing changes to the Existing Services
    - Review Projects Efforts & approving them
    - Generate pre-bills & invoices for existing projects 
    - Maintaining Project Budgets and Expenses
    - Manage Customer Visits (Agenda preparation, presentations review, arrangement of Customer Care Services, present the progress of the engagement as per the agenda)
    - Rewards & Recognition
  • Senior Consultant - Process Excellence
    Handling Cloud Center of Excellence for Energy & Utilities Organisation

Local Availability

Only available in these countries: India
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