Keywords
Skills
- Industry Knowledge
- Business Process Improvement
- Vendor Management
- Cloud Computing
- Program Management
- Process Improvement
- SLA
- Infrastructure
- Data Center
- Outsourcing
- Requirements Analysis
- Project Management
- Incident Management
- IT Outsourcing
- Change Management
- Six Sigma
- IT Operations
- PMP
- IT Management
- Business Process
- Solution Architecture
- Service Desk
- Global Delivery
- Quality Assurance
- Technical Support
- IT Strategy
- Project Delivery
- Pre-sales
- Resource Management
- Troubleshooting
- Project Planning
- Offshoring
- Project Portfolio Management
- PMO
- Problem Management
- Process Management
- Tools & Technologies
- MS Project
- Amazon Web Services (AWS)
- Interpersonal Skills
- Team Management
- Transition Management
- Leadership
- Team Building
- Other Skills
- ISO 20000
- HDI
- Service Improvement
- Service Level Management
- Service Management
Project history
Experience
- Service Delivery Manager - Service Center (Asia & Africa)
- Responsible for managing Service Provider performance
- Manage Service Levels of outsourced services & functions
- Governance of services provided by Service Provider - Service Delivery Manager
- Responsible for multiple Cloud Managed Services Accounts
- End-to-End management of Service Delivery, Project execution, and operations
- Responsible for account financials, client relationship, and business development - Manager - Cloud Transformations & Managed Services
- Responsible for transforming Data Centers to Cloud based environments
- Providing Operations support to projects transformed to Cloud
- Resource loading and budgeting
- Preparation of SOW and review with customer
- Service Delivery & Project Management - Cloud Services - Project Manager
Handled 12 Projects end to end under Shell Account
- Resource loading and budgeting
- Preparation of SOW and review with customer
- Review and finalize the resource skill & level requirements and project timelines with customers
- Coordinate in creating the Project, getting the budget approved and confirming the order
- Creating Indents and working with the Work Force Management Team to on-board resources in to the projects
- On-boarding and off-boarding of resources in the Customer Environment
- Role Transition Planning and Execution
- Setting up Goals & Objectives of the team members
- Setting up Roles & Responsibilities
- Setting up SLAs & KPIs
- Reviewing Roadmaps of the projects and updating the Top Management
- Reviewing Weekly Progress of the project deliverables
- Managing changes to the Existing Services
- Review Projects Efforts & approving them
- Generate pre-bills & invoices for existing projects
- Maintaining Project Budgets and Expenses
- Manage Customer Visits (Agenda preparation, presentations review, arrangement of Customer Care Services, present the progress of the engagement as per the agenda)
- Rewards & Recognition - Senior Consultant - Process Excellence
Handling Cloud Center of Excellence for Energy & Utilities Organisation
Local Availability
Only available in these countries:
India