SAP C4C functional consultant

Project-1 Details

Client Name             :      Lighting Manufacture

Role                                                  :      Sap C/4 Hana C4C functional

Deliverables

• Interaction with client over any issue and daily call activity and biweekly monthly call over c4c.

• Worked on Service process (Ticket, Contract and Complaint)
• Worked on Fine Tuning and C4C UI concepts (Layout, business roles).
• Worked on workflow and approval process design.
• Handling web service Monitoring.
• Worked on service Level, service categories & work distribution.
• Worked on Ticket Routing Rule and Installed base.
• Created Organization Structure and assigned employees according to responsibilities.
• Worked on Business Roles, access restriction-based fields & Action.
• Worked on Data work bench and transportation management.

Onsite Exposure: Travelled to Eindhoven (Netherlands) for Project related activities.

Project-2 Details

Client Name             :      Steel Manufacture

Role                                                 :      Sap C/4 Hana C4C functional

Deliverables

• Worked on testing documents and user manual preparations.

• Worked on sales process Lead & opportunity and quotation.
• Worked on Fine Tuning and C4C UI concepts (Layout, business roles).
• Worked on workflow and approval process design.
• Worked on Complete data migration process for the sales documents using standard SAP template.
• Created Organization Structure and assigned employees according to responsibilities.
• Worked on Business Roles, access restriction-based fields & Action.

Client Name       :      APW President

Role                    :      Sap CRM Functional Consultant

Deliverables

• Implementing SAP CRM Solution in APW President and the scope of this project comprised implementation of Sales and Marketing functionality for CRM-UI of SAP CRM which defines the global standard for Service in APW President.

• Worked on Marketing and Sales Scenario, where actively participated in Campaign management process, Configuring Business Transactions and Item Category (Lead, Opportunity management, sales Quotation/Order Management) with setting on Copying Control and Item Category determination.
• Worked on segmentation of business partners by ELM and Attribute for creating target groups by using segment builder for campaign Management.
• Customizing CRM Basic functions on Partner determination procedure, Organization data determination, Status profile and Incompletion procedure for various transaction type and item category.
• Actively Participate in Customization of classification and customized sales cycle and Customized sales stages and subject profile for reason of status.
• Configured Web UI includes defining business roles, navigation Bar profile, and work centre.
  • • Testing Document preparation and Functional training of business end-user teams.

Project- Details (Support)

              Client                  :    SGS Tekniks

              Role                    :    Jr.Support Consultant 

Deliverables

• My responsibilities included as a part of my sap CRM Support team included.
• Handling tickets based on the priority.
• Problem Analyzing, testing and giving solution of tickets raised by End Users.
• Re-tested the defects once they are fixed
• Worked on deployment for the new requirement and new updates.