SAP ISU / SD / CRM / OTC / EWM / PM-CS

PROFILE

• SAP Functional Expert responsible for the overall design of the application and mapping client business requirements to systems / technical requirements. I work alongside the Business Process Expert, Technical Architect and other team members to deliver the complete solution for the business customer.
• 12 years of overall experience and done 4 full life cycle implementation.
• Primarily in to SAP SD/CS. Hands on Experience in SAP IS-U CRM, PM, MM and Work Management and other SAP IS-U modules such DM, FICA and Billing.
• Very good knowledge in SAP EWM.
• SAP certified professional in Sales & Distribution version SAP R/3 ECC 5.0.

 
EXPERIENCE
 

• SAP Test Team Lead– TCS, Dublin, Ireland From 19th Sep 2016 to 13th April 2017.
• SAP Functional Lead – Tech Mahindra, Dubai, UAE from  April 2013 to July 2016.
• SAP SD/CS Functional Lead – Wipro Technologies, London, UK from 28th June 2010 to April 2013.
• SAP Senior Functional Consultant -  Accenture, Pune, India from 22nd Feb 2010 to 4th June 2010
• SAP Consultant - IBM, Pune, India from 27th April 2009 to 17th Feb 2010
• SAP Consultant - AES Solutions Private Ltd., Trivandrum, India from 01st Sep 2007 to 24th April 2009.
• SAP certification in Sales & Distribution – From Siemens. From Mar 2007 to Apr 2007. 
• Member Business Development - iWave Systems Technologies Pvt. Ltd., Bangalore, India from 18th May 2005 to 13th Feb 2007.
• Management Trainee - Mitsubishi Electric Europe – Croydon, U.K in August 2005.

 
ACADEMICS
 

• Master of Business Administration (International Business) from University of East London, London, UK - August 2003 to November 2004.
• B.E in Electrical and Electronics Engineering from Mohamed Sathak Engineering College, Tamil Nadu, India under Madurai Kamarajar University - June 1999 – April 2003.

 
CERTIFICATION
 

• SAP certified professional in Sales & Distribution version SAP R/3 ECC 5.0.

 
CORE SAP SKILLS
 

• Produce conceptual and logical solution designs that address business requirements while respecting corporate and architectural standards and guidelines.
• Develop detailed process models for specific technology solutions in conjunction with functional experts.
• Work with domain and technical architects to develop detailed solution-specific application, data and infrastructure designs.
• Raise architectural exceptions and help resolve special requirements.
• Review project functional specifications.
• Monitor solution implementation.
• Delivering Blue print designs, Functional Specifications, Configuration Documents and System Configuration
• Conducting regular workshops with client during the project – BP/FS Design requirement/review workshops, testing workshops etc.
• Hands on work experience in SAP SD, CS, CRM, PM, MM, Work Management, CRM and very good knowledge in EWM.
• Strong experience in the processes like QTC – Quote to cash, OTC – Order to cash, P2P – Procuremet to pay, Inbound delivery process, outbound delivery process, goods receipt, goods issue, New sales process in Utility, enquiries and complaints, ISU disconnection / Reconnection and in relevant master data.

 
Area of ExpertiseSAP ObjectsLevel of Expertise
SAP SD Quote to Cash (QTC) / Order to Cash (OTC)Advanced
SAP SD ObjectsQuotation, Sales Order, Billing Document, Accounting Documents, Down Payment Request, Credit MemoAdvanced
Org. Structure and Other Master DataPlant, Sales Org, Distribution Channel, Division, Material Master, Service Products, Class, Characteristics, Dependency, Functional Location, Equipment and Work CenterAdvanced
SAP PM/CS ObjectsNotification, Service OrdersAdvanced
SAP MM ObjectsMaterial Reservation, Material Movement, Goods IssueProficient
CRM Master DataBusiness Partner, Business Agreement, POD, Connection Object, IBase, Product MasterProficient
CRM MiddlewareMiddleware Settings Proficient
IS-U CRM / Web UIWeb UI, Contract ManagementProficient
SAP EWMInbound Delivery / Outbound Delivery / POSCProficient
SAP IS-UISU New connections, Load Enhancement / Reduction, Service Shifting, Line Alterations, Disconnectoin / Reconnection, Move In / Move Out, Customer Contact, Enquiries and Complaints, Tariff Change, Instalment Process, Promise to Pay, Meter Removal / Installation and Replacement.Advanced
SAP IS-U Master DataBusiness Master Data, Technical Master DataAdvanced
SAP IS-U Customer Interaction CenterCIC0 Designing Advanced
IDOC IDOC and IDOC monitoringProficient
OthersLSMW, Roles and Authorisation, ABAP DebuggingProficient
HPQC Testing Tool
Advanced
 
PROJECTS
 
PROJECT #7
Client          :  Electricity Supply Board (ESB), Dublin, Ireland.
Duration     : From 19th September 2016 to 13th April 2017
Role: SAP Test Team Lead
 
Responsibilities/Deliverables:

• Responsible to lead the testing team to test enhancement pack including Unit test, Integration test and Regression test.
• Managing SAP testing in EHP 7 for ISU Processes such as unit testing, system integration testing, regression testing and user acceptance testing.
• Managing Test Plan, Test Strategy specifying the system’s inputs, outputs, limitations, entry and exit criteria etc.
• Identifying and escalating system for business issues and any concerns.
• Assisting with training effort of co-workers on new tasks.
• Manage Test Leads & UAT Leads in delivering test services to the program including test planning, specification, development, execution, and defect management activities.
• Proficient in using Quality Center for Test Planning, Requirements Management and Defect Reporting and Tracking
• Participated in regular meetings with upper management to communicate accomplishments, plans and issues as well as any risks to the project's progress

 
PROJECT #6
Client          :  Federal Electricity and Water Authority, Ajman, U.A.E.
Duration     : From  April 2013 to July 2016
Project Size: More than 2, 00,000 customers
Role: Sap Functional Lead
 
Responsibilities/Deliverables:

• Worked and managed with all functional and technical leads, other suppliers in the ecosystem.
• Produced and owned the delivery of Statements of Work deliverables.
• Responsible for the SD/CS/CRM processes such as QTC – Quote to cash, OTC – Order to cash, P2P – Procuremet to pay, Inbound delivery process, outbound delivery process, goods receipt, goods issue, violation, no liability certificate, no objection certification, drawing approval, enquiries and complaints. 
• Done detail AS IS study and suggested TO BE process in SAP. Engage with business to gather requirements and translate them to design.
• Writing of blue print documents, functional specifications, test scripts, configuration documents for all the processes mentioned above and ensuring the completion of these documents with the right level of quality and suggesting the best practices.
• Complete configuration for CS, SD, PM and CRM
• Handling organization data, master data, and other objects such as notification, service order, quotation, sales order, billing document, invoice documents, down payment request, credit memo, material reservation, goods issue,  material master, functional location, equipment and work centers.
• Assisting the testing team for writing the test scripts. Assisting the training team to prepare the training materials. Assisting the basis team to develop the roles and authorisation.
• Engages with Data team to ensure that data is migrated correctly and fit for use after go-live

 
 
PROJECT #5
Client          :  Northern Ireland Electricity, Belfast, Northern Ireland, UK
Duration     : From 30th June 2010 to April 2013
Project Size: More than 8, 00,000 customers
Role: Sap SD/CS Functional Lead
 
Responsibilities/Deliverables:

• Responsible for the SD/CS/CRM processes such as QTC – Quote to cash, OTC – Order to cash, P2P – Procuremet to pay, Inbound delivery process, outbound delivery process, goods receipt, goods issue and enquiries and complaints. 
• Done detail AS IS study and suggested TO BE process in SAP. Engage with business to gather requirements and translate them to design.
• Writing of blue print documents, functional specifications, test scripts, configuration documents for all the processes mentioned above and ensuring the completion of these documents with the right level of quality and suggesting the best practices.
• Complete configuration for SD, CS and PM
• Handling organization data, master data, and other objects such as notification, service order, quotation, sales order, billing document, invoice documents, down payment request, credit memo, material reservation, goods issue,  material master, functional location, equipment and work centers.
• Worked in IDOC monitoring and IDOC processing. Very closely working with PI team and analyse the failure of data transfer from SAP to external system.
• Assisting the testing team for writing the test scripts. Assisting the training team to prepare the training materials. Assisting the basis team to develop the roles and authorisation.
• Engages with Data team to ensure that data is migrated correctly and fit for use after go-live

 
PROJECT #4
Client          :  Torrent Power, Ahemdabad
Duration     : From December 2008 to 13th Feb 2010
Project Size: More than 24, 00,000 customers
Role: Sap SD/CS Consultant
 
Responsibilities/Deliverables :           

• Responsible for the SD/CS processes QTC – Quote to cash, OTC – Order to cash, P2P – Procuremet to pay, Inbound delivery process, outbound delivery process, goods receipt, goods issue and enquiries and complaints.   
• Done detail AS IS study and suggested TO BE process in SAP. Engage with business to gather requirements and translate them to design.
• Writing of blue print documents, functional specifications, test scripts, configuration documents for all the processes mentioned above and ensuring the completion of these documents with the right level of quality and suggesting the best practices.
• Complete configuration for SD, CS and PM.
• Handling the customer service orders and notifications for the CS/PM processes. Identified and created main work centres, user status, and maintenance activity type, planner groups, tasks, activities and other objects.
• Handling PM technical objects such as functional location, equipment, serial numbers and devices
• Handling IS-U Master Data objects such as business partners, contract, connection object, premise, installation, device location and point of delivery.
• Handling the IS-U CS integration part with other IS-U modules such as DM, FICA and Billing and the integration with R3 modules such as SD, MM, HR and FICO.
• Worked in Work management to create back ground service orders for disconnection – reconnection processes.
• Handling Roles and Authorization for CS.
• Worked in LSMW and created templates for EMIGALL

 
PROJECT #3
Client          :  BEST, Mumbai (Through KLG)
Duration     :  From June 2008 to December 2008 (at Colaba Electric House, Mumbai)
Project Areas: Electricity
Project Size: More Than 10, 00,000 Customers
Role: Sap IS-U CS Consultant
 
Responsibilities/Deliverables :           

• Responsible for the IS-U CS processes such as disconnection / Reconnection processes, new connection processes and enquiries and complaints.
• Done detail AS IS study and suggested TO BE process in SAP. Engage with business to gather requirements and translate them to design.
• Writing of blue print documents, functional specifications, configuration documents for all the processes mentioned above and ensuring the completion of these documents with the right level of quality and suggesting the best practices.
• Complete configuration for IS-U CS
• Handling IS-U Master Data objects such as business partners, contract, connection object, premise, installation, device location.
• CIC0 screen customization – Created framework, assigned visible and hidden components, created default workspace and created CIC profile.
• Customising action box settings and mapped to the clients requirement.
• Context menu customization – Creation of transaction groups and transactions to map client requirement
• Customer contact customization – Creation of classes and actions to map clients requirement

 
PROJECT #2
Client          :  Kiel and Solingen, Germany
Duration     :  From Feb 2008 to May 2008 (at evu-it GmbH, Dortmund, Germany)
Project Areas: Electricity
Project Size: More Than 800,000 Digital Meters
Role: Sap IS-U CS Consultant
 
Responsibilities/Deliverables :           

• CIC customising: Done full CIC0 screen customizing such as navigation and application area settings, action box settings, context menu settings and organisation management settings.
• Testing the CIC customisation for the Master data change process and checking the data exchange tasks in both the supplier and the distributor system.
• Testing meter reading result for different cases such as interim meter reading, meter reading during move in and move out.
• Testing change of supplier process
• Creation of documents for the enhancements and reports.

 
 
PROJECT #1
Project        :  Creation of a sample client (IS-U Template) for India.
Duration     :  Sep 2007 to Jan 2008:
Role: Sap IS-U CS Consultant
 
Responsibilities/Deliverables :

• Master data for all modules (FI-CA, DM, Billing, PM/CS)
• Basic customizing for IS-U PM/CS
• CIC0 screen customising

 
FUNCTIONAL EXPERIENCE
 
iWave Systems Technologies Pvt. Ltd
Business Development Lead, Bangalore, India

• Played a key role in business development in iWave.
• Responsible for pre-sales such as entering and tracking customer contacts, mailing campaigns, answering customer’s telephone queries, presenting corporate presentations and sending quotation.
• Responsible for sales & distribution activities such as creating orders, availability checking, transferring the requirements to material management and for the after sales support as well.
• Responsible for shipping the products such as creating the outbound deliveries and by guiding the logistics team.
• Handling customer complaints and responsible for giving the authorization for returns, free of charge items, credit and debit memo.
• Identifying and analyzing the potential business forums and participating. Identifying the right potential clients in the forums.
• Responsible for the European markets and developed a big clients network in Europe.
• Handled Indian government firms and managed to generate all the paper works for bidding the auction independently.
• Training the juniors and guiding them in business development activities

 
Mitsubishi Electric Europe – Croydon, U.K

• Organizational structure, different functional levels of Organization and how they perform.
• Marketing Strategies used by the Company to create awareness of the product by campaigns.
• Providing sufficient supply to meet the demand in the market.
• Ways to Improve Customer loyalty.

 
REFERNCES
Will be provided upon request