Profileimage by Robyn Laing Top-notch SAP SD LE Consultant and Process Design Architect from Boston

Robyn Laing


Last update: 11.04.2017

Top-notch SAP SD LE Consultant and Process Design Architect

Company: SD LE Consulting Inc.
Graduation: not provided
Hourly-/Daily rates: show
I do not quote "daily" rates - only hourly rates that exclude travel expenses
Languages: English (Native or Bilingual) | French (Elementary)


SAP Support SAP SD SAP LE SD Design Process Design SAP OTC SAP Pricing


Thirty-two years experience in the Information Technologies application design, development, implementation and support field including a broad range of experiences in responsibilities, and project work in multiple countries.
The last twenty years have been exclusively focused on SAP/R3 implementations with an emphasis on lead functional consulting in the SD (Sales & Distribution) and LE (Logistics Execution) modules and integration with other modules. SAP implementation experiences include:

  • Participation in multiple projects from inception to “Go Live” in the consumer products, pharmaceutical, distribution and manufacturing industries;
  • Extensive cross-functional process design, implementation and support experience;
  • International / global project experience;
  • Post-implementation support of a range of customers across a variety of industries and SAP R/3 releases, both on-site and remotely.

Project history

SD LE Consulting – Principal SD Consultant & Process Design Architect  Dec. 2009 to present
Mannington Mills (Carpet & Flooring Manufacturer & Distributor), GA       Aug. 2016 to Jan 2017

  • Support and enhancement of a highly-customized SAP system.
  • Led design, configuration and development of selected enhancements for a complex integrated Rebate solution leveraging standard SAP functionality through to FI and A/P Processing of payments to Rebate recipients.
  • Implemented new SAP functionality as well as further enhancements in R/3 Foreign Trade to address multiple issues with the creation of valid export documentation; responsible for full life cycle of design, configuration, testing, training, documentation thru to Go-Live with business users.
  • Designed & implemented multiple system extensions and enhancements in diverse areas across the system (pricing, shipment costing, sales order processing, delivery processing, billing, integration with FI-CO, CO-PA & PCA).
  • Trouble-shooting, research & development of solution proposals to address several on-going issues in SD & LE.
  • Modules SD/MM/WM/FI/CO/CO-PA/EDI//BW-BI and others in ECC 6.0.
CareFusion/BectonDickinson (Pharmaceutical Manufacturer & Distributor), CA & NJ June 2015 to June 2016
  • Specialist OTC Support Consultant responsible for requirements gathering and fit-gap assessment in corporate merger / integration project, involving migration of multiple business units in North America from an existing complex highly-customized SAP system to another template-based SAP system.
  • Additional responsibilities include support and enhancement of the existing SAP system to accommodate unique business-critical functionality required prior to completion of the integration project, spanning Order-to-Cash as well as Logistics Execution processes, and interfaces to BW-BI and FI-CO.
  • Modules SD/MM/FI/CO/CO-PA/EDI/GTS/BW-BI and others in ECC 6.0.

AbbVie (Pharmaceutical Manufacturer & Distributor), North Chicago, IL    Jan. 2014 to April 2015
  • Supply Chain Lead consultant for rollout of global template to 15 JAPAC and European countries and Brazil.
  • Led 8 Supply Chain requirements gathering workshops in Asia and Europe.
  • Led analysis of requirements and identification of gaps in existing global template.
  • Led extension of global template configuration to support unique requirements of new countries.
  • Designed and documented specifications for both new and updated reports, interfaces, enhancements and forms to address gaps in existing template.
  • Led 3 cycles of testing of template extensions for 15 JAPAC & European countries and Brazil.
  • Supported testing of template extensions for an additional 20 European & LATAM countries.
  • Developed and executed validated test scripts in HP Quality Center.
  • Led multiple process simulation / demonstration sessions to business end users in Europe and Asia.
  • Key Supply Chain member of Cutover & Post Go-Live support team for Europe and Asia.
  • Modules SD/MM/WM/PP/FI/CO/CO-PA/EDI/GTS and others in ECC 6.0
Boston Scientific (Medical Devices), Marlboro, MA                      July 2013 to Jan. 2014
  • Sole SD consultant on support project to extend SAP to accommodate 2 new business units in highly customized SAP system in complex application landscape.
  • Identified major gaps in analysis by prior consultants.
  • Designed dynamic solutions to existing inflexible hard-coded functionality in multiple custom-developed interfaces, enhancements and reports.
  • Modules SD/MM/PP/FI/CO/PCA/EDI/BW-BI and others in Release 4.7.        
Applied Industrial Technologies (Industrial Supplies Distributor), Cleveland, OH    May 2013 to July 2013
  • Spot consulting and troubleshooting in the areas of SD Pricing and External Tax System integration with Vertex, in a complex highly-customized SAP system.
  • Solved pricing problems that the client has had since Go-Live 2 years ago!
  • Modules SD/MM/FI/CO/CO-PA/EDI/BW-BI and others in ECC 6.0.        
CareFusion (Pharmaceutical Manufacturer & Distributor), San Diego, CA June 2012 to May 2013
  • Specialist OTC Support Consultant responsible for Enhancement Design, Configuration and Development in Sales Order Processing, Pricing, Billing, Logistics Execution / Shipping & Transportation and EDI interfaces with Third-Party Logistics Provider, in a complex highly-customized SAP system.
  • Led solution design, configuration and development in freight pricing (including development of multiple prototypes to compare standard SAP solutions and enhanced/customized solutions).
  • Led freight pricing and rate data analysis exercise and development of updated and expanded rates/price lists that resulted in acceptance of proposal to update outdated freight rates to current industry standard rates.
  • Designed and played a lead role in development, testing and implementation of mass update utility programs to implement updated and expanded Parcel Freight rates across multiple business units before year end.
  • Designed and developed an optimized pricing model for Parcel Freight that will reduce the volume of rate master data maintenance by 95%, enabling highly efficient rate maintenance that can be done in future by business users instead of IT.
  • Designed and prototyped enhanced ASN EDI/IDOC interfaces to accommodate package-level/unitized ASN information, including design and development of multiple user exits and customized processing logic within both inbound and outbound interfaces.
  • Provided troubleshooting support including debugging of many complex user exits in multiple area’s within the Order-To-Cash process thru to BW-BI and EDI/IDOC interfaces.
  • Modules SD/MM/FI/CO/EDI/BW-BI and others in ECC 6.0.        
Confidential - Client of ESR Associates, Inc. (CPG Distribution), Toledo area, OH Feb. 2010 to June 2012
  • Lead Logistics Execution / Shipping & Transportation consultant for complex SAP implementation project in niche area of Consumer Products Distribution to Public Sector end-users.
  • Supported and led design in other SD sub-modules including Pricing, Taxes, Sales Order Processing (including Consignment Order Processing for loaning of hardware/devices to customers) with Sales BOM functionality, Billing and integration with MM, WM, FICO and Variant Configuration.
  • Played a lead role in cross-functional process design and subsequent configuration, enhancement development and testing of these complex processes.
  • Sole techno-functional member of Sales & Distribution team, responsible for design, specification and testing of all SD user exits, custom pricing and output routines, enhancements to Delivery Monitor lists to support multiple reporting requirements from different warehousing and distribution operational teams.
  • Led design of multiple interfaces between SAP and other legacy application systems, leveraging and enhancing standard SAP IDOC technology.
  • Led script design, preparation and execution of integrated playbacks and demonstrations to end-users and client management during prototyping and initial system build phase.
  • Lead SD consulting contributor to end-user training course design.
  • Modules SD/MM/WM/FI/CO/PA/EDI and others in ECC 6.0.        
Attune Consulting – Senior SAP SD Consultant               June 2008 to Dec. 2009
Li & Fung USA (Apparel & Footwear), New York, NY                   May 2009 to Dec. 2009
  • Research, analysis and design of cross-functional and SD-specific enhancements to the existing SAP solution.
  • System configuration, unit testing in multiple areas in Sales & Distribution.
  • End-user training design, documentation and presentation of training classes.
  • Post-implementation support.
  • Modules SD/MM/FI/CO/PA and others in Release 6.3, Apparel & Footwear Solution.        
Attune Consulting          (Pre-Sales & Product Development Project)        Jan. 2009 to May 2009
  • Participated in pre-sales presentations to prospective clients.
  • Designed, developed, recorded and documented demonstrations of the "a4B”pre-configured Attune solution for use by pre-sales team.
  • Designed, configured, tested and documented several enhancements to "a4B”for the next release of the solution.
  • Modules SD/MM/FI/CO/PA and others in Release 6.3, Apparel & Footwear Solution.
VF Corporation – Sportswear Coalition (Apparel & Footwear), Greensboro, NC     July 2008 to Dec. 2008
  • Led multiple design workshops in SD (Organizational Structure, Pricing, Order Processing, Master Data and others) and cross-functional topics (Stock Transfers, Third-Party and “Purchase-To-Order” Sales Order Processing and Inter-Company Billing).
  • Prototyped system functionality for SD and cross-functional integrated demonstrations.
  • Authored Blueprint design documentation including design specifications of enhancements and interfaces.
  • Modules SD/MM/FI/CO/PA and others in Release 6.0, Apparel & Footwear Solution.
Life Is Good (Apparel & Footwear), Hudson, NH                               June 2008
  • Post-implementation support in SD and cross-functional integrated system processes.
  • Performed troubleshooting and design, configuration, testing and implementation of solutions, including SAP OSS Notes.
  • Modules SD/MM/FI/CO/PA and others in Release 6.0, Apparel & Footwear Solution.
BearingPoint – Senior SAP SD Consultant                                  Aug. 2004 to June 2008
Reynolds American (Tobacco Consumer Products), Winston-Salem, NC  May 2005 to June 2008
  • Acted as Lead Logistics Execution / Shipping & Transportation consultant for multi-year SAP implementation project in the Tobacco industry.
  • Supported other SD sub-modules including Pricing, Sales Order Processing with complex Sales BOM functionality, Listings & Exclusions, Output Control and Material Determination.
  • Played a lead role in cross-functional process design and subsequent configuration and testing of these complex processes.
  • Acted as sole techno-functional member of Sales & Distribution team, responsible for design, development and testing of numerous user exits, custom pricing and output routines, and complex enhancements to Delivery Monitor lists to support multiple reporting requirements from different warehousing and distribution operational teams.
  • Led design and testing of several interfaces between SAP and other application systems using IDOC’s and other interface file formats.
  • Played a lead role in the design of Error-Handling functionality used to monitor and manage over 150 custom interfaces between SAP and external application systems.
  • Led script design, preparation and execution of integrated tests and trouble-shooting for complex cross-functional processes through multiple test phases.
  • Led design and implementation of several Sales & Distribution and Cross-Functional add-ons and provided key post-implementation support, including analysis, design and implementation of solution to resolve Revenue Recognition issues with international shipments.
  • Modules SD/MM/FI/CO/PA/PP/EDI/BW and others in Release 4.7.    
SAP America, Inc. (Software and Services), Newtown Square, PA           Aug. 2004 to May 2005
  • Acted as sole Sales & Distribution consultant for global data archiving project, encompassing more than 20 companies with diverse business processes.
  • Processes included resource-related billing as well as physical distribution (delivery-related billing).
  • Assignment included:
    • Deep analysis and process flow documentation of current system configuration of fifty-plus processes in SD;
    • Analysis of current archiving configuration settings and associated reporting requirements;
    • Design of improvements to current archiving settings;
    • Led global requirements-gathering process and subsequent proposal communication and agreement process;
    • Use of cross-functional technology (SAP ArchiveLink, SAP Data Archiving, SAP Archive Information System);
    • Design, development and testing of multiple custom-developed functions in a mature, long-established SAP system;
    • Detailed specification of enhancements to existing custom reports to accommodate additional reporting of archived data;
    • Working closely with developers in design and testing of enhancements;
    • Comprehensive documentation of design, configuration and implementation of recommended changes.
    • Modules SD/MM/FI/CO/PA and others in Release 4.6D.    
IDS-Scheer Inc. (Formerly Plaut Consulting, Inc.) – Principal SAP SD Consultant  June 1997 to Aug. 2004
Nikon America, Inc. (Photographic, Sport & Industrial Optics), Melville, NY           Sept. 2002 to Aug. 2004
  • Lead Sales & Distribution consultant for Nikon America project, encompassing 2 companies with diverse business processes (Professional, Consumer and Mass Market Photographic and Sport and Recreational Products and Industrial/BioMedical Optics).
  • Played a lead role in analysis of requirements and creation of Blueprint document for SD; provided integration input to other modules (MM, FI/CO and EDI).
  • Lead in analysis, design and testing of numerous interfaces between Nikon’s core SD applications and other systems (Third-Party Logistics Provider systems, Online Customer Ordering and Sales Reporting and other web applications) using IDOC’S and other file formats.
  • Lead in design of add-on enhancements in Sales Order Processing and Billing to support unique client requirements. Designed and developed numerous custom routines and user exits (ABAP) to support client requirements.
  • Major contributor to SD configuration and integration testing.
  • Major contributor to SD master data conversion design and testing.
  • Major contributor in cross-functional integrated process design and trouble-shooting integration with other modules (MM, FI, CO-PCA, CO-PA) and add-ons (EDI IDOC interfaces, Vertex Tax Software)
  • Led script design and integrated test for demos to users and multiple integrated Playbacks to the client in throughout the project.
  • Led SD end-user training course design and conducted training courses in advanced SD topics such as Rebate Processing.
  • Go-Live in approx. 12 different plants across USA in April 2004.
  • Lead in post go-live support for SD.
  • SD/MM/WM/SM/FI/CO/PCA/EDI/BW in Release 4.6C
Southwestern\Great American (Direct Marketing and Mail Order), Nashville, TN        June 2002 – Sept. 2002
  • Responsible for business process requirements definition and design in Sales and Distribution, as part of the implementation of the full SAP life-cycle for the Heritage House Books and Collectibles business units.
  • Played a lead role in analysis of requirements, research into and design of alternative solutions including extensive use of SD user exits (ABAP).
  • Developed various prototypes to assist in strategic design decisions, including highly customized pricing configuration.
  • Provided support to client to resolve issues with existing SAP system functionality and configuration.
  • Provided knowledge transfer in key areas including pricing and SD user exits.
  • SD/MM/FI/CO in Release 4.6C
American Standard, (Plumbing Fixtures and Fittings Manufacturer), Piscataway, NJ    April 2002 – Sept. 2002
  • Led client through ASAP “Blueprint” phase of project to formally document business process requirements and proposed solutions in Sales and Distribution, focusing on implementation of true ATP (Available-To-Promise) and integration of Warehouse Management.
  • Played a lead role in business process design and development of presentations of alternatives to business users.
  • Developed various prototypes to assist in evaluation of alternatives during design process.
  • Release 4.0B.
Multiple Customers, USA                                                      Various periods during Feb. 2001 – April 2002
  • Lead Sales and Distribution Application Support Consultant providing advanced post-implementation support and implementation of additional functionality remotely as requested, to multiple clients across a range of industries.
  • Acted as Subject Matter Expert in SD, integration with other modules, user exits in SD (ABAP) and associated interfaces, including EDI. Releases 3.1I, 4.0B, 4.5B, and 4.6C.
Tyco Thermal Controls, (Industrial Heating Components), Redwood City, CA        May 2001 – Sep. 2001
  • Lead SD consultant on implementation of Canadian subsidiary for an existing US company. Responsible for analysis, design, configuration, testing of all areas of the Sales and Distribution process, including Inter-Company Billing, cross-company EDI invoicing using IDOC’s, interface to Taxware for Canadian Sales Tax Processing.
  • Led analysis and ABAP development effort to identify multiple user exits and enhancements in SD, FI and PCA to be removed or modified to accommodate client request to revert to standard SAP functionality.
  • Performed majority of SD developmental changes, including adaptation of OSS consulting notes to accommodate specific client requirements.
  • Provided configuration and process knowledge transfer to client IT staff, enabling client to be largely self-supporting post-go-live.
  • Modules SD/MM/FI/CO in Release 4.0B. 
Red Bull North America Inc, (Energy Beverages), Santa Monica, CA        Jan. 2000 – Jan. 2001     
  • Lead Sales and Distribution consultant for Red Bull North America; key member of the global SAP team, providing design and configuration expertise in all areas of the Sales and Distribution process: 
    • Order Cycle management, Pricing (including custom pricing routines, user exits in ABAP), Delivery Processing, Lean Warehouse Management, Account Determination, Billing (including user exits), Output Determination and Form Design Specification.
  • Performed analysis and design of interfaces between SAP and a third party Hand-Held Sales Software System using IDOC’s and other file formats.
  • Designed custom SIS structures for sales reporting and assisted in development and testing of SIS. Designed interface between SIS and Lotus Notes and assisted with development of Sales Reporting databases in Lotus Notes.
  • Designed several system enhancements to provide additional customer-specific functionality in Sales Order Processing.
  • Provided key assistance and technical support in the configuration and testing of the interface between the SD and CO-PA and PCA modules.
  • Played a lead role in integration testing, and development and presentation of cycle playbacks to the client, development and presentation of training to North American users.
  • Provided post-implementation support and configuration of additional functionality remotely as required.
  • Modules SD/MM/FI/CO/PA/PP in Release 4.6C.
Cliffstar Corporation (Private Label Beverage Manufacturer), Dunkirk, NY                    May. 99 – Dec. 99
  • Lead Sales and Distribution consultant during first phase of implementation in 1999. Key areas of responsibility included:
    • Order Cycle Management (including ABAP user exits), Pricing (including freight pricing, accruals, commissions, rebates and custom pricing routines), Delivery Processing, Billing, prototyping of Transportation Processing and Cost Settlement.
  • Provided key assistance and technical support to fellow team members in SD and CO-PA, including implementation of OSS consulting notes to enhance CO-PA functionality to meet client reporting requirements.
  • Played a lead role in integration testing, development and presentation of cycle playbacks to client.
  • Provided integration test support in SD, EDI including user exit and enhancement modifications during later project phases.
  • Modules SD/MM/WM/FI/CO/PA/PP in Release 4.5B, upgraded to 4.6B prior to go-live.
Alusuisse, (Aluminium and Foam Composites Manufacturer), Benton, KY                    Feb. 99 – May. 99
  • Lead Sales and Distribution consultant during Blueprint and design phase of four-month rapid implementation project for $65M discrete manufacturing client. Key areas of responsibility included:
    • Design and development of ABAP user exits to support unique customer requirements in pricing, billing and variant configuration. 
    • Design of all SD output documents including specification of user exits to support unique client requirements while retaining standard SAP print programs.
    • Lead role in integration testing and cycle playbacks to client.
  • Modules SD/MM/WM/PP/FI/CO in Release 4.0B.
TNT Logistics, (Third Party Procurement & Logistics Provider), Baltimore, MD                 July 98 – Jan. 99
  • Lead Sales and Distribution consultant on rapid two-phase implementation spanning a total of 6 months.
  • Led design, configuration, testing of all Sales and Distribution processes, including Output Determination, custom Layout sets, and EDI IDOC interfaces.
  • Played key advisory role in implementation of several ABAP user exits and enhancements to support unique client requirements in EDI and Sales Order Processing.
  • Lead role in integration testing and cycle playbacks to client, training and post-implementation support.
  • Modules SD/MM/FI/CO in Release 3.1H upgraded to 4.0B prior to go-live.  
Church and Dwight (Arm & Hammer), Princeton, NJ                                                         June 97 – June 98
  • Sales and Distribution consultant responsible for multiple areas of Sales and Distribution including: Sales Order Processing (Standard Orders, Free-Of-Charge Orders, Professional Sample Orders, Consignment Order Processing to chemical, agricultural & industrial customers, Returns, Credit & Debit memo’s), Material Determination, Pricing, Billing and Account Determination.
  • Assisted with configuration of the interface between SD and CO-PA.
  • In addition, responsibilities included development of specifications for IDOC and non-IDOC interfaces, output documents, additional ABAP user exits and function modules, and integration testing.
  • Provided remote post-implementation support, knowledge transfer of advanced SD configuration and enhancements and assisted the client with configuration of additional functionality.
  • Modules SD/MM/FI/CO/PA/PP in Release 3.1H.    
RCG INFORMATION TECHNOLOGY - Edison, NJ - Consultant                                             Jan. 97 – May 97
  • Non-SAP related IT work.  Lotus Notes consulting services.
  • Additional information available on request.
SUPPORTED SOFTWARE (PTY) LTD. – Johannesburg, South Africa – Product Specialist  Aug. 93 – Dec. 96                                                              
  • Non-SAP related IT work.
  • Lead Product Specialist in a team of four people.
  • Responsible for development, implementation, pre-sales and post-sales support and training related to EDI products (Sterling Commerce / Gentran, St Paul Software and others) and Lotus Notes product range and associated applications within Electronic Commerce division.
  • Additional information available on request
S A WAREHOUSING SERVICES (PTY) LTD, (Unilever), South Africa - Systems Analyst      Jan. 85 – Aug. 93
  • Non-SAP related IT work.
  • Lead Systems Analyst and Development Team Manager, supporting comprehensive application suite controlling nationwide public warehousing and retail distribution network.
  • Full development life-cycle experience including multi-year project to replace in-house ERP application system with purchased ERP software.
  • Additional information available on request.

DATA PROCESSING SERVICES, (Unilever), South Africa - Programmer    Dec. 82-Feb. 83; Dec. 83–Feb. 84
  • Non-SAP related IT work.
  • Intern programmer responsible for development of PC-based Sales Forecasting application and Inventory Management application, development of user manuals and training of end-users.


Time and spatial flexibility

I live in Boston, on the East Coast of the US. I am open to working in the Eastern half of the US (max. 3 hrs non-stop direct flying time from Boston), on a basis of weekly commuting with reimbursement of all travel expenses.
I am open to short-term project work in Europe, for the "right" hourly rate and full reimbursement of all travel expenses.
I am also open to remote support ("work from home") opportunities for all clients.

Contact form

Contact details